Accomplished professional with a proven track record of excellence in room service management,sales, and customer satisfaction. Skilled in inventory management, personalised service delivery, andrelationship-building. Fluent in Cantonese, Mandarin, and English, with a demonstrated ability to thrivein diverse cultural environments. Recognised for attention to detail, problem-solving abilities, andcommitment to exceeding guest expectations.
Bvlgari Hotel London
View- Website:
- bulgarihotels.com/london
- Employees:
- 144
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In Room Dining AssociateBvlgari Hotel LondonUnited Kingdom
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In Room Dining AssociateRosewood London Jul 2024 - PresentLondon Area, United Kingdom• Delivered exceptional in-room dining experiences by promptly and accurately delivering orders toguests, ensuring high levels of customer satisfaction.• Collaborated with kitchen and service staff to coordinate and expedite orders, ensuring timely andaccurate delivery.• Provided personalised service to guests, anticipating needs and offering recommendations from themenu. -
In Room Bar AttendantRosewood London Sep 2023 - Jul 2024London, England, United Kingdom• Implemented inventory management systems, reducing waste and ensuring timely replenishment ofmini-bar items.• Collaborated with housekeeping and front desk staff to address guest inquiries promptly, maintaininghigh guest satisfaction levels.• Ensured cleanliness and organisation in mini-bar storage areas to uphold hygiene standards.
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Room Service WaiterArt'Otel Jan 2023 - Jul 2023London, England, United Kingdom• Provided personalised service to guests, anticipating needs and offering recommendations from themenu.• Received and processed guest orders accurately and promptly, ensuring attention to special requestsand dietary restrictions.• Coordinated with kitchen staff and other departments to ensure timely preparation and delivery offood and beverages to guest rooms. -
Sales ExecutiveMytths Jun 2022 - Jan 2023• Developed and implemented sales strategies targeting B2B clients, resulting in a 20% increase incustomer base.• Identified new business opportunities through calling, email outreach, and networking events.• Provided ongoing support and training to B2B clients, maximising customer satisfaction and retention.
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PhotographerSelf-Employed Dec 2018 - Oct 2021• Planned and executed photo sessions, capturing high-quality images and ensuring client satisfaction.• Managed client relationships, handled inquiries, negotiated contracts, and provided exceptionalcustomer service.
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Sales RepresentativeCarft Art Company Limited Apr 2019 - Apr 2021Hong Kong Sar• Assisted customers in selecting suitable furniture pieces, providing product demonstrations anddetailed information.• Supported customers with customisation options, fabric selections, and coordinating furniture sets.
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Customer Service OfficerHong Kong Aviation Ground Services Limited Oct 2018 - Dec 2018• Assisted passengers with check-in, boarding procedures, and flight information.• Coordinated with airport authorities and ground handling staff to ensure smooth operations.
Frequently Asked Questions about Cody Woo
What company does Cody Woo work for?
Cody Woo works for Bvlgari Hotel London
What is Cody Woo's role at the current company?
Cody Woo's current role is In Room Dining Associate.
What schools did Cody Woo attend?
Cody Woo attended Hku Space.
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