·Assist processors with refinance loans in Empower on the initial disclosure team.·Complete an average of 16 initial disclosure requests per day while maintaining an accuracy percentage of 99.91%.·Mentor and guide new team members, acclimating them to the new Loan Origination System, Empower. ·Assist with process improvement initiatives by providing interdepartmental support to my peers, streamlining their duties and offering additional member service aid.

·Conducted thorough residential home inspections for clients accurately and effectively portraying the current condition of the dwelling. ·Possessed the ability to establish positive client relations through personal connections while mitigating concerns between both interested parties.·Responsible for documenting and creating data reports containing vital information necessary to clearly educating clients on their largest financial decision. ·Maintained a financial liability accuracy rating of 100% regarding overlooked items in the data reports for which the company would legally be required to claim financial responsibility.

·Spearheaded the organization of 100 volunteers 3 times per year who were responsible for the guest experience during College Days from the first interaction to the final meeting. ·Increased the average event attendance from 45%-85% in 1 year by strategically revitalizing key touch points through a full remodel of College Days including schedule changes, re-branding, and additional departmental involvement. ·Supervised a yearlong project with 9 college education department chairs collecting pertinent data and translating the appropriate information into reference material for interested college applicants. ·Collaborated in a team environment to expand the college brand awareness nationwide. Responsible for researching profitable areas and drafting a scheduled plan to reach appropriate opportunities.

·Operations manager for a college summer residency program, housing over 600 occupants.·Supervised a team of 24 individuals by providing them with resources, performance metrics, and guidance.·Facilitated weekly staff meetings to convey important updates relevant to existing issues and mitigating the possibility of new ones. ·Drafted a manual outlining best practices, policies, and procedures for future residence managers.

·Worked interdependently with various levels of leadership and residence, providing them with services within and beyond my scope of duties.·Managed 18 residence assistants and oversaw 900 occupants. ·Resolved concerns with residents by collaborating with facilities management to address pertinent housing items that required immediate attention. ·Improved residence hall cleanliness and resident satisfaction through a procedural change regarding expectations concerning individual responsibility in the housing accommodations.