Cody Hull Email & Phone Number

Mountain View, California, Us

I lead high-impact projects, using data-driven insights to guide key decisions and ensure success in conversion, quality, and efficiency.I leverage customer insights from surveys, reviews, and dashboards to shape strategies that delight and retain users in a competitive market.

Pittsburgh, Pennsylvania, Us

Oversee a high-performing team to achieve exceptional customer retention, growth, technology adoption, and satisfaction while consistently exceeding organizational goals. Establish and monitor outward-facing goals and objectives, ensuring alignment with the organization’s strategic vision. Serve as the Executive liaison across the organization, setting and reporting on key performance indicators (KPI) to drive customer success. Drive change management initiatives, optimize teams, and improve customer success processes and methodologies.

San Diego, Ca, Us

- Identified expansion opportunities, enhanced solution value, and adoption, and improved the user experience through regular interactions with customers, stakeholders, and end users, leveraging deep functional expertise to increase usage of new and existing solutions.- Built and maintained strong relationships with decision-makers to influence solution adoption, gain strong support for new opportunities, and drive high usage through comprehensive, action-oriented communication and adoption plans.- Managed change control procedures to ensure project deliverables aligned with planned cost, timeframe, and resource budgets, while also overseeing a team of four to provide guidance and subject matter expertise in business systems analysis, ensuring consistency and quality.- Established a Technology Retail Operational Excellence cross-functional committee, meeting weekly with end users to gather voice of the customer (VOC) feedback and promptly address customer-identified pain points.

San Diego, Ca, Us

- Developed and executed the Print product adoption and growth strategy for The UPS Store franchise network comprising over 5,000 locations, while also effectively managing, training, and mentoring a team of six to drive development, and enhance goal performance.- Achieved a 35% online print revenue increase, 158% more online sessions, 21% lower bounce rate, and 129% transaction volume growth by optimizing marketing spend, enhancing SEO, forming new partnerships, and leveraging user experience data.- Collaborated with customers and internal stakeholders across the entire customer lifecycle, from engagement to success, while also implementing a voice of the customer (VOC) program to assess franchisee sentiment and gather essential feedback for success.- Led complex global program activities, collaborating with large cross-functional teams to develop and assess

San Diego, Ca, Us

- Conducted financial compliance audits for The UPS Store network, consisting of 4,800 locations with gross sales totaling $2 billion, ensuring adherence to regulatory standards.- Collaborated with internal stakeholders to develop and execute action plans, ensuring the timely resolution of audit findings and enhancing operational compliance.- Demonstrated effective leadership by managing a team of five auditors, optimizing audit completion efficiency by 15% through process analysis and continuous improvement initiatives.- Provided finance and QuickBooks training to new franchise owners, including groups of up to 50 participants, encompassing both management and staff levels.

San Diego, Ca, Us

- Proactively identified expansion opportunities within customer accounts, driving mutual value for both clients and the organization, while engaging cross-functional teams to ensure comprehensive program fulfillment.- Innovated and implemented new procedures and methodologies to enhance program effectiveness, optimizing customer engagement and satisfaction.- Developed and analyzed comprehensive reporting suites, presenting performance insights and growth prospects to senior and executive-level business stakeholders.- Facilitated "voice of client" review sessions to showcase customer sentiment and program effectiveness, fostering collaboration and alignment with business stakeholders, and led program review sessions with executive management to secure support for the implementation of new initiatives and partnerships.

San Diego, Ca, Us

· Built, managed, and drove the implementation and day-to-day activity of corporate account programs including AT&T, AAA, AARP, Apple, and USAA· Engaged in deep analysis of customer needs to understand desired program performance both pre- and post-sales· Managed customer performance and worked with the all stakeholders on escalations and remediation· Installed cross-functional teams to define and prioritize actionable requirements that delivered the maximum customer benefit· Led program review sessions with cross-functional teams to ensure programs met all customer requirements, delivery timetables, and align with business strategies and priorities

San Antonio, Texas, Us

- Leveraged in-depth expertise in products, services, and operational processes to consistently exceed customer expectations, delivering exceptional value.- Demonstrated empathy towards members, offering strategic solutions tailored to their financial security requirements, ensuring a personalized and customer-centric approach.- Collaborated across departments and with customers to swiftly resolve issues and handle escalations, fostering a seamless and cooperative problem-solving environment.- Established robust processes and performance metrics to systematically monitor and enhance the customer experience, leading to accolades for achieving the highest annual customer satisfaction ratings in both 2010 and 2011.

Master Of Business Administration (M.B.A.)

Bachelor'S Degree, Philosophy