Cody Roberts Email & Phone Number

Joshua Tree, Ca, Us

-Own the end-to-end user experience journey, driving research, concept development, design, launch, and continuous iteration-Develop key UX assets (personas, wireframes, prototypes, usability testing plans) that guide feature development and refinement-Collaborate with product management, engineering, and customer success to ensure design choices align with both business and user needs-Champion user-centricity across the organization, establishing UX best practices with leadership-Mentor and support junior product designers, fostering a culture of design excellence-Prioritize strategically, carefully considering the costs and benefits of design decisions to maximize impact-Collect and analyze feedback from users, stakeholders, and team members to shape design requirements, features, and experiences

Remote

-Support design team staff by leading team discussions and offering guidance for design decisions. -Manages design system by overseeing WCAG accessibility compliance, implementing and socializing changes to design system.-Responsible for the entire lifecycle of product design deliveries; conducting research, usability testing, stakeholder meetings, designing, wire-framing, prototyping and documenting deliveries to all stakeholders and cross functional teams.

- Design system creator and manager for design team output.- Responsible for gathering feedback, performing user research and identifying opportunities for new initiatives, product enhancements and user paint-point solutions.- Led the design thinking process by evangelizing design core principals. - Highly collaborative mindset with exceptional communication skills.- Ability to balance speed with best practices while executing business needs and working with various cross functional teams.- Excelled in a fast-paced environment with high expectations during a quickly moving company acquisition.

Remote

* Springboard UI/UX Design Career Track, Certification* 700+ hours of hands-on courses, with 1:1 expert mentor oversight, and completion of 4 in-depth portfolio projects. Mastered skills in information architecture, sketching and wireframing, prototyping and testing, eCommerce and browsing, persuasive and anticipatory design, gamification and behavior change, dashboards and data design, social media and messaging, and product lifecycle.* Artsee App - Better Connecting People Through Shared Experiences - Artsee mobile app was designed to positively impact the arts community by helping underexposed artists expand audience growth. Artsee mobile app is a solution powered by user interviews, competitive analysis and usability testing. Tools used: Figma, Marvel, InVision, Webflow, Miro* House2Home App - A Solution to Home Decor Shopping - Modified Google Ventures Design Sprint FrameworkEffectively synthesized research, designed and tested a solution for validation within five days. House2Home mobile app design is a solution that empowers users to shop the styles they love at the prices they can afford.

Greater Los Angeles Area

* Responsible for processing, handling and resolving customer ATM debit card and credit card claims.* Senior role responsible for new hire training and development, reporting and auditing.* Maintains internal and external relationships with CNB affiliates.* Researches and resolves customer account inquiries.* Key responsibilities include Zelle payment fraud, malware alerts, travel notifications and various reports.

Portland, Oregon

* Responsible for monitoring banking applications and electronic money movement to detect unusual or abnormal activity that could indicate potential customer or transaction risk.* Responsible for working fraud alerts, evaluating usage patterns, contacting customers to verify abnormal behavior and mitigation potential risk.* Monitored banking tools such as wire transfers, Zelle payments, bill payments, ACH payments, online banking patterns and inbound phishing call scams.

Portland, Oregon Area

* Responsible for reviewing, researching, analyzing and compiling data, and development of project/release recommendations for new or revised systems. * Interfaced with internal and external resources to ensure successful completion, installation and implementation in accordance with business line needs. * Acted as a liaison between customers and various bank departments to resolve more complex customer requests for Quickbooks, Quicken, internet bill pay or various technological issues. * Responsible for monitoring suspicious or fraudulent online banking patterns or behavior. * Awarded the U.S. Bank Pinnacle Banker Award. Top 5% in performance across organization.

Portland, Oregon Area

* Responsible for the coaching and development of phone bankers for Credit Card Services. * Organized and performed regular training courses and presentations. * Coached bankers to successfully provide world class customer service while adhering to departmental guidelines.* Strategized using various data analytics programs to create new processes, policies, promotions and system updates.

Ux Ui Design Career Track, Certificate

9-month intensive course in UI/UX methodologies and technologies.

Bachelor Of Business Administration - Bba

Business/Commerce, General