↠ I’m a dedicated professional with 20+ years of supporting and advancing products, earning promotions and awards at Drake Software. ↠ As a servant leader, I guide and support teams to deliver exceptional results, fostering alignment while maintaining a constant focus on customer impacts. I also forge lasting stakeholder relationships to navigate critical business requirements and balance product trade-offs. By incorporating rigorous analysis and an iterative work structure, I continue to drive products that exceed all expectations.↠ Key areas of specialization:Product Management / Product Development / Data-Driven Decisions / Project ManagementCommunication / Leadership / Performance Development / Strategic Planning / Product LaunchesScope Management / Process Improvement / Software Products↠ A few selected highlights from my career:⭐Earned promotions up to Lead Technology Analyst at Drake Software, nurturing and developing key digital products impacting millions in new revenue. ⭐Chosen as part of the Employee Pain Points Committee, enhancing employee experiences by remedying chronic issues across the organization. ⭐Excelled as a subject matter expert surrounding tax software development practices, consumer use of products, and the tax industry.⭐Boosted annual revenue growth through various process improvement recommendations based on best practices and industry standards.⭐Thrived in providing comprehensive QA and support for web services and tooling tailored to meet the needs of Liberty Tax.⭐Offered trusted strategic and technical guidance for volunteer organizations (Trimont Christian Academy, Trinity Church), including major system integrations.⭐Received the prestigious Q1 MVP award twice due to consistently exceptional performance.↠ In my free time, I’m a baseball geek who enjoys community involvement, cooking, and travel. I look forward to meeting you!
Listed skills include Customer Service and Customer Relationship Management.
