Cody Racano Email & Phone Number

🔹 Operations & Process improvement - Developed an extensive new onboarding process and playbook to streamline customer adoption rate and improve internal team efficiency. Leveraged feedback, mapped out user-journeys and SOP's to implement process improvements. 🔹 Analysis - Analyzed both customer and internal team performance, as well as process efficiency.🔹 Problem Solving & Project Management - Wore many hats to solve complex organizational issues spanning across multiple… Show more 🔹 Operations & Process improvement - Developed an extensive new onboarding process and playbook to streamline customer adoption rate and improve internal team efficiency. Leveraged feedback, mapped out user-journeys and SOP's to implement process improvements. 🔹 Analysis - Analyzed both customer and internal team performance, as well as process efficiency.🔹 Problem Solving & Project Management - Wore many hats to solve complex organizational issues spanning across multiple teams.🔹Writing - Created documentation for customers to use during onboarding and for internal teams to document important processes. 🔹 Product & other cross-team collaboration - Worked closely with the Product Team to deliver customer feedback, strategize, and refine our products. Collaborated cross-functionally with other teams to optimize customer onboarding, usage, and overall experience, contributing to increased account growth.🔹 Account Management - Managed customer relationships by proactively addressing client needs, ensuring satisfaction, and driving long-term retention. 🔹Customer service - Quickly and efficiently resolved customer inquiries via email and phone, ensuring timely and effective support. Acted as a point of escalation for all customer concerns.🔹Training & Onboarding - Handled all aspects of training and onboarding customers to ensure seamless adoption of our products, providing personalized guidance and resources. Conducted product demos, training sessions, and ongoing support to help clients maximize value.🔹Management - Managed a team of Customer Success Specialists, setting clear goals and KPIs to drive performance and ensure customer satisfaction. Developed and implemented success metrics, tracked progress, and provided coaching to enhance team efficiency. Show less

Developed short and long-term growth strategies for 70+ EOR, remote recruitment and remote benefits platform partners, and managed several fast-growing platforms within Remote Health. 🔹 Onboarded 60+ new platforms and assisted with platform API integrations.🔹 Member adoption of seven platforms increased by over 300%, three platforms by over 200%, and seven by over 100% YTD.🔹 Lead co-marketing initiatives including webinars, roundtables, partnership announcements, and… Show more Developed short and long-term growth strategies for 70+ EOR, remote recruitment and remote benefits platform partners, and managed several fast-growing platforms within Remote Health. 🔹 Onboarded 60+ new platforms and assisted with platform API integrations.🔹 Member adoption of seven platforms increased by over 300%, three platforms by over 200%, and seven by over 100% YTD.🔹 Lead co-marketing initiatives including webinars, roundtables, partnership announcements, and comparative analysis reports.🔹 Developed internal Platform Success processes and the corresponding documentation for team use including playbooks, resource hubs, onboarding road maps and success plans. Show less

Canton, Ohio, United States

Canton, Ohio, United States

Canton, Ohio, United States