Cody Clarke Email & Phone Number

Pittsburgh, Pennsylvania, United States

• Manager of the Hardware Repair Team (Break Fix) consisting of 12 technicians servicing all UPMC facilities throughout the state of Pennsylvania and areas in NY, OH & WV.

Pittsburgh

• Supervisor of the Hardware Repair Team (Break Fix) consisting of 12 technicians servicing all UPMC facilities throughout the state of Pennsylvania and areas in NY, OH & WV.• Facilitator of Self-Maintainer programs contracted through UPMC's hardware vendors (Dell & HP)• Responsible for ensuring that service is provided to the ISD client community, patients, families and visitors, while protecting the integrity and confidentiality of all data and information through physical and electronic measures.• Collaboratively worked with PC Support Teams, Infrastructure Teams and Vendors to implement enhancements, identify errors and meet project goals.• Developed workflows and processes for technicians to improve the quality of service and reduce downtime for end users.

Oakland

• Facilitator of UPMC IT related needs for the Departments of Surgery and Anesthesiology• Reports to Chairs of Surgery and Anesthesiology and Executive Administrators• Desktop/Laptop/Mobile Devices/Network Support & Management• Hardware/Software Manager/Purchaser• Coordinator for vendor application and equipment upgrades/installs

Pittsburgh, Pennsylvania, United States

• Hired as a computer consultant to provide PC Support for UPMC Desktop/Laptop/Mobile Devices/Network Support• Soft skills utilized while gathering specific software information from users, coordinating scheduling with supervisors, installing new machines, and introducing the team's goal/purpose to the department/floor managers, supervisors, physicians and/or directors.• Trained peers the methodology of efficient and accurate surveying techniques and how to implement data into the team's Microsoft Access database.

• Sold products and services to customers, explaining and demonstrating their advantages• Processed sales transactions and handled customer payments• Ensured paperwork, such as contracts, warranties and insurances were completed properly• Provided customer service, technical troubleshooting and account management• Consistently led team in sales while meeting all sales and performance goals

• Provided and documented drug and alcohol treatment and therapeutic counseling to a caseload consisting of six clients.• Co-facilitated clinical observation and guidance to assistant counselors.• Worked in team environments to manage, correct and supervise behavior amongst juvenile delinquents court ordered to attend Summit Academy • Managed, trained, supervised and evaluated staff performance daily.