Cody Clarke Email & Phone Number

Boise, Idaho, United States

Boise, Idaho, United States

• Successfully manage and lead high-performing support desk teams, overseeing day-to-day operations and ensuring the delivery of top-tier IT support services to end users across multiple sites.• Foster a customer-centric culture by implementing best practices and establishing service level agreements (SLAs) to ensure timely and effective issue resolution, resulting in high user satisfaction ratings.• Develop and execute strategic plans to optimize support desk operations, including resource allocation, workflow management, and performance metrics tracking, resulting in increased team efficiency and productivity.• Conduct regular performance evaluations, provide coaching and mentoring, and identify training needs to foster professional growth and development within the support desk team.• Orchestrate change management initiatives, collaborating with cross-functional stakeholders, including IT infrastructure, security teams, and operations, to drive seamless transitions and overcome hurdles in implementing new technologies and processes.• Collaborate closely with security teams to ensure compliance with security policies and procedures, proactively addressing any potential risks or vulnerabilities that may impact end user services.• Collaborate with operations teams to develop and implement streamlined processes and procedures, ensuring effective incident management, problem resolution, and service request fulfillment.

Vancouver, Washington, United States

• Lead and supervised IT infrastructure projects, providing oversight and ensuring successful execution from conception to delivery.• Developed, designed, and implemented a comprehensive project management software solution with CRM, scheduling, automated reporting, and business logic capabilities. This WinForms-based application was built using VB.NET and utilized a MYSQL DB instance running on AWS. The implementation resulted in an impressive increase of approximately 275% in business process efficiency company-wide.• Maintained alignment between server hardware, operating systems, software, and procedures with organizational standards and the strategic business plan.• Managed and performed IT/network infrastructure management and overhaul initiatives, including the implementation of new network firewall services/configuration and the deployment of a split tunnel L2TP VPN solution with dynamic DNS addressability.• Conducted Windows server administration and maintenance activities to ensure optimal performance and security.• Administered and managed Microsoft 365 enterprise tenant, overseeing configuration, user management, and security settings.• Implemented automation strategies utilizing batch files, PowerShell, VBScript, and WMI to enhance team productivity and streamline repetitive tasks.

Boise, Idaho, United States

• On site project management for environmental abatement projects.• Implement and train all employees in best in class work practices and procedures to ensure regulatory compliance and customer satisfaction.• Collect, analyze, and maintain samples/data relating to worker safety. • Adjust and remodel work practices and procedures.• Demolition, abatement, and heavy manual labor in complex and challenging work environments.

Butte, Montana, United States

• Efficiently executed various administrative tasks, including travel arrangements (local and interstate), scheduling, expense report submission, payroll quality assurance, and correspondence management for C-level executives and leadership.• Demonstrated strong negotiation skills, achieving favorable terms and pricing with vendors, hotels, and waste management providers, resulting in an average savings of approximately 40%.• Successfully implemented the ExakTime system, ensuring full compliance among employees in a complex work environment operating across multiple states with varying wage rates based on prevailing wages per job location. The system was fully integrated with QB Enterprise, automating tasks related to weekly payroll and significantly reducing the time spent on payroll processing from around 2 days to just 2 hours.• Managed and overhauled IT/network infrastructure, transitioning from an external Managed Service Provider (MSP) to in-house IT management. This strategic move resulted in annual savings of approximately $20,000 while ensuring active and efficient management of IT systems.• Designed and created reports for hazardous material assessments, providing crucial insights and recommendations to ensure compliance with safety regulations and industry standards.• Conducted research and parsing of regulatory verbiage in relation to the creation of a writ of mandamus, ensuring accuracy and adherence to legal requirements.• Administered and managed Microsoft 365 enterprise tenant, overseeing configuration, user management, and security settings.• Developed comprehensive reports and delivered recommendations to clients based on industry best practices and regulatory requirements, tailored to the specific scope of applicability.