Vp, Senior Digital Engagement Manager
CurrentI drive cross-functional initiatives that transform operations and enhance user experiences across our branch network, for both employees and customers. My experience in development, agile project management, and process automations helps me to identify gaps, mitigate risks, and optimize solutions for maximum impact.[- Technical Program Management -]Spearheaded alignment across functional teams and leadership to drive decisions to improve internal platforms systems, enhance user experiences, and increase tool adoption. Enhanced team accountability and understanding through transparent agile documentation across multiple teams using Jira and Confluence.[- User Experience Optimization -]With a knack for design, I'm focused on designing optimal user experiences using data-driven insights to make life simpler.[- Change Management -]Always looking at the big picture, I self-taught Power Apps to design an end-to-end change management platform in tandem with Power Automate to effectively track and automate incoming business line initiatives to streamline implementation and improve transparency.[- Technical Development -]Developed a custom JavaScript-based interface on SharePoint to simplify and automate user registration for over 400 events (15,000 participants). This platform streamlines registration, reduces setup time and cost, delivers automatic calendar invites, and automatically tracks attendance.[- Data Analytics -]Created a comprehensive analytics tracking system and PowerBI dashboard to measure internal resource usage to drive informed, objective, data-based decisions across the organization.[- Tactful Communication -]Created a 200+ member program to facilitate effective communication across 2,200 branches while fostering a culture of collaboration and knowledge sharing. I also produced a new TikTok-like video series that increased mobile app feature adoption by 68% through simple, relatable content.
