Coire Kent Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

• Collaborate with team to re-imagine business transformation and the methodologies applied.• Function as thought leader in customer centric design; working with marketing, product, sales, customer experience and the appropriate aggregation of insights, to measure customer success.• Facilitate end-to-end customer journey mapping for emerging solutions and their corresponding improvement plans.• Defined business needs, determined strategies, and developed plans/proposals for improving the sales operations.

Toronto, Ontario, Canada

• Provided input on the continuous improvement framework and culture development.• Partnered with team to craft facilitation guides on virtual instructor lead training, reinforcing process excellence.

Toronto, Ontario, Canada

• Engaged with software development life cycle (SDLC) workstreams; to improve technology delivery effectiveness. • Process mapped the enterprise organizational system (project governance framework, methodology and practice) to drive effective and efficient delivery of technology.• Participated in re-engineering the Project Management Information System (PMIS); working with Agile, DevOps and Predictive methodology practitioners, to develop a hybrid project lifecycle.

Markham, Ontario, Canada

• Identified potential people-process-technology impacts to stakeholders and anticipate resistance.• Created measurable business strategies to influence the adoption of transformational projects within supply chain, sales and customer experience; working with executive leadership and cross departmental project teams, to develop change management plans (communication; training; sponsorship; coaching; resistance).• Tracked the progress of activities within the change management work-streams and ensuring all partners remained on track with their deliverables and maintained strategic alignment with company goals; work-streams consisted of brick and mortar closures, direct-to-customer shipments, supply chain right sizing, contact center setup, center of excellence, sales management system, go-to-market, and cost to serve levers.• Partnered with other key organizational change management experts including learning and development, human resources, project management and communications; to increase stakeholder engagement (ADKAR) by ensuring that the right message; is delivered in the right format; by the right sender; at the right time.• Coached leaders, sponsors and other change agents; to assist with feedback and decision-making.• Leveraged operational excellence skills to facilitate a value stream mapping project on order fulfillment between stores, distribution centre and supplier; that identified a 5-day lead time variance issue.• Collaborated with OCM team to develop strategies in building change culture and practices.• Assessed the change sustainability; using change agents, stakeholder feedback, process compliance, KPIs, business results and professional performance; addressing behavioural resistance and performance gaps.

Brampton, Ontario, Canada

• Strengthened the business excellence body of knowledge, which includes management systems, process innovations, setting KPIs, best practices, strategy execution framework, and identifying the implications of centralizing and/or decentralizing.• Facilitated a workshop for 12 General Managers at the annual seminar; simulating material and communication flow within a value stream; to drive awareness of the inter-dependencies. • Served as project leader to ensure initiation, progress, risk management and on-time completion of projects.• Interacted with various business unit leaders and project teams to reduce ambiguity and operational risk in their product launches; developing a scope, scheduling, engineering and define resource plans.• Utilized broad and deep knowledge to develop innovative business processes, workforce management plans and the standardization of policies and procedures for clear roles and responsibilities; such as Cycle Time Charting, Capacity Planning, Asset Matrix, Cost Analysis, Packaging Matrix and Plan for Every Part.• Fostered strong inclusive relationships with clients among the operational excellence team and the broader 18 divisional manufacturing facilities, located within Ontario and mid-USA, to drive continuous improvements, solve production issues, product launch readiness and customer experience.• Served as change agent by stimulating, communicating and institutionalizing operational excellence initiatives, working with shop floor team members, executive champion(s) and other business leaders to develop project roadmaps and change management approaches.• Provided oversight and strategic direction on project pilots to test and validate new ideas, concepts and technology for world class manufacturing.• Implemented Lean techniques and methodologies during project execution in the areas of process design, production planning, standardized work and conveyance, to achieve defined project objectives.

Milton, Ontario, Canada

• Forecasted floor plan changes of a 560,000 SQ. FT assembly plant, in support of risk management.• Prepared business cases and performed process mapping for improvement projects of ~$1M, involving changes to the manufacturing process (shutdown, turnaround, outages and manpower reallocation).• Confirmed and supported continuous improvement process, involving recommendations to the manufacturing engineering processes (STO’s and manpower reallocation), inventory management and conveyance.• Promoted information management and standardization using Microsoft Office Products and VBA.• Managed several projects from inception to completion; collaborating with cross-functional teams of customers, Quality, Engineering, Production, Materials, Purchasing, Finance, Suppliers and Vendors; addressing stakeholder inputs and feedback, training, communication and coaching; mentoring students.• Lead the e-coat process by ensuring that the racking design, part orientation and product design changes were made to achieve proper paint coverage and optimization of the 40,000 SQ. FT indexing E-coat system.• Knowledge in OEM packaging regulatory compliance (Ford, GM, Chrysler, Honda, Tier I) along with packaging materials (Steel, HDPE, foam, plastic corrugate, paper corrugate, VCI products, etc.) and designs.• Designed and broke down models using Solidworks, AutoCAD, Catia and Unigraphics.• Supported the new business and the feasibility quoting process with design concepts and packaging cost impacts; also negotiating with vendors and achieving buy-offs from customers, suppliers and internal clients.

Concord, Ontario, Canada

• Worked as packaging engineer, quoting hundreds of new concepts and managed vendors; using a strong understanding of materials, logistics, processing, cost, ergonomics, quality and regulatory compliance.• Quoted logistics impacts.• Collaborated with finance, IT and production to create an access database for tracking machine operating availability and scrap cost by hour; used to drive Kaizen activities in operational cost reductions.• Decreased inventory and assembly cell footprints using one piece flow method.• Developed efficient and accurate Smart Forms with excel and VBA; that were used to complete a multiple of standard forms such as for quoting, ergonomics, packaging and standard work instructions with great aesthetics appeal to enhance the documentation.• Resolved production issues with production and quality teams, using 5Y problem solving, layered process audits, poka-yoke and updating the process failure mode and effects analysis documentation.• Helped 200,000 SQ. FT stamping/assembly plant change from large batch production to pull system, by understanding the 8 wastes and implementing lean methodology (6S, Gemba walks, 5Y, Kaizen, Kanban).• Mentored four engineering students over three semesters.• Ergonomics committee team member.

Concord, Ontario, Canada

• Established and maintained process failure mode and effects analysis.• Developed efficient and accurate smart forms with excel and VBA; that were used to standardize forms for quoting, ergonomics, packaging and work instructions (SOP) with great aesthetics appeal and ease of use.• Performed layered process audits and process studies on machine layouts involving material flow, operator usage and ergonomic design as ongoing continuous improvement.• Supplied CAD drawings, blank layouts and overlays for RFQ’s and engineering changes.• Ergonomics committee team member.

Concord, Ontario, Canada

• Coordinated end-to-end product launch and engineering change activities, ensuring that the proper resources were allocated and scheduled to meet the milestones; using Advance Product Quality Planning.• Trained co-workers on the manufacturing resource(s) planning system; setting up more than 500 prototype, production and service assemblies with bill-of-materials (BOM), resources and sales orders.

Oshawa, Ontario, Canada

• Created standardized work instructions for re-working and inspecting parts that increased throughput by 15%.

Oshawa, Ontario, Canada

• Moved invaluable household items.• Adhered to customer requests and safety regulations.• Applied spatial awareness and structural design to maximize storage utilization.• Traveled southern Ontario and Eastern USA.

Paris, Ontario, Canada

• Promoted to Team Leader in 2000, directing workflow and training of the seasonal staff.• Managed customer expectations. • Maintained fleet and repaired damaged equipment.• ORCA Certified Canoe and Kayak Instructor, teaching flat water.• Helped bring the company from 100 annual rentals to 3,500, by improving the scheduling and service level.

Oshawa, Ontario, Canada

• Employed part time through college, averaging 20 hours a week.• Worked one on one with customers to find product and to resolve pricing disputes.• Ensured work space was safe, clean and stocked within the seasonal and food departments.• Offloaded trailers and sorted product while working 10 months in the receiving department.

Mini - Mba: Essentials Of Management

Masters Certificate In Lean Six Sigma Black Belt

Change Management Certificate

Intermediate Certificate, Solidworks

Diploma, Mechanical Engineering Technology

Courses, Computer Programming