Natalie Yan Email & Phone Number

Toronto. Ontario

Toronto, Canada Area

• Prepares source data for computer entry by compiling and sorting information; establishing entry priorities.• Processing and verification responsibilities for various documents.• Open, read, route, and distribute incoming mail or other materials and answer routine letters.• Maintains operations by following policies and procedures; reporting needed changes.• Verifies entered customer and account data by reviewing, correcting, deleting, re-entering data; purging files to eliminate duplication of data.• Entered numerical data into databases in a timely and accurate manner.• Reviewed and updated client correspondence files and scheduling database.

Toronto, Canada Area

- Answer and screen telephone calls and direct messages and calls to appropriate person- Review and sort incoming mail, deliver to appropriate person- Make domestic and international travel arrangements and schedule appointments as needed- Coordinate meetings (setting up conference calls, scheduling meeting rooms, arranging reservations/catering, etc.)- Manage calendar including scheduling meetings, rooms and appointments.- Track expenses and manage corporate credit cards- Perform other administrative duties including filing, photocopying, faxing and ordering and maintaining office supplies, office relocations, phone, computer service- Gather information and conduct research as requiredKnowledge and Experience

Markham, Ontario

• Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.• Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.• Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.• Perform clerical duties, such as typing, proofreading, accepting orders, scheduling appointments, and sorting mail.• Manage projects or contribute to committee or team work.• Arrange conference, meeting, or travel reservations for office personnel.• Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications.• Open, read, route, and distribute incoming mail or other materials and answer routine letters.• Scan or read incoming materials to determine how and where they should be classified or filed.• Set up and maintain paper and electronic filing systems for records, correspondence, and other material.• Schedule and confirm appointments for clients, customers, or supervisors.• Order and dispense supplies.

3190 Steeles Ave.

• Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.• Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.• Transmit information or documents to customers, using computer, mail, or facsimile machine.• File and maintain records.• Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.• Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.

Guangzhou, Guangdong, China

• Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls.• Worked well independently and complete assigned tasks in the tight deadlines under fast-paced environment;• Established work priorities, by demonstrates ways to ensure procedures are followed, increase productivity and problem solving and decision making• Aware of Operational Risk that associated with the role, and ensured that all actions during the employment with HSBC, implemented operational changes and prepare periodic in the reporting process• Enter commands, using computer terminal, and activate controls on computer and peripheral equipment to integrate and operate equipment.

Diploma, Financial Services, Customer Service

got IFIC certitficate and CIP certificate

Bachelor'S Degree