Colby Christensen Email and Phone Number

• Communicated with customers over the phone and through email• Maintain knowledge of company products to provide helpful suggestions and recommendations to customers• Provide account information to customers and explain bill service policies and customer rights• Update and maintain database with accurate customer information and timely data entry

▪ Constructed monthly financial packets displaying current income statement data and various expense reports, used to discuss further budgeting and analysis.▪ Created and adjusted thousands of journal entries to accurately display the department's financial state.▪ Implemented Excel to consolidate and structure data for over 100,000 youth participants. Utilized Excel functions properly to enable the organization of data to bill participants.▪ Created over 500 expense reports and counting from over 300 company-issued credit cards allowing income statement and balance sheet to convey expenses accurately.

• Work with BYU students and staff daily• Communicate effectively in person and online• Help students fill out I-9 forms and process hiring

• Provided efficient and courteous service to customers • Operated cash register and accurately processed payments, returns, and exchanges• Performed opening and closing procedures, such as counting cash register, restocking, and cleaning• Provided excellent customer service by greeting customers and offering assistance• Maintained inventory and store visual presentation to meet customer needs