Colby Carter Email & Phone Number

Newtown, PA

• OPERATIONS MANAGEMENT | NEW STRATEGY IMPLEMENTATION | CLIENT SUCCESSMARKETING CONTENT | RELATIONSHIP BUILDING | ACCOUNT MANAGEMENT | TERRITORY PLAN
• Turn-around and revamp under-performing operations, while delivering an exemplary customer experience across all customer touch points for Schools and Institutional constituencies
• Showcase success in direct-to-consumer & business-to-business sales within the higher education industry, while conducting on-campus presentations to align product offerings with audience requirements and expectations
• Promote pre-law advisor and candidate engagement at LSAC Forums; complete updates in the CRM system to capture feedback from sales activities; and establish performance goals and success metrics
• Implement assigned territory plans, thus preparing and reviewing call reports from client visits to capture feedback from field activities, while following established procedures & processes for LSAC Ambassadors
• Leverage advanced knowledge of LSAC’s products and services to enhance brand loyalty, while representing the organization during events at universities, tradeshows & conferences for client development purposes

Newtown, PA

• METRICS ANALYSIS | STRATEGY DEVELOPMENT | RELATIONSHIP BUILDING | QUALITY ASSURANCEON-BOARDING | BUSINESS PROCESSES OPTIMIZATION | PARTNERSHIP DEVELOPMENT
• Conducted confidential interviews with 400+ law school members to obtain feedback for the build of a latest admission enrollment software, while liaising with a 3rd party vendor and administering usability testing
• Cultivated a variety of customer-centric methods to decrease follow-up inquiries from members by 25%, while building an innovative ticketing system and tracking 100% of emails received by the department, thus achieving.
• Enhanced team incentives, increasing retention by 300% for the Western Team, while evaluating interactions between team and customers for quality control, as well as identifying new market opportunities
• Broadened exposure to the Law School Admission Council, while nurturing and maintaining partnerships with prelaw advisors, students, law schools, and allied organizations domestically and internationally
• Served as a key contributor for restructuring the database, CRM, and software applications, while executing a knowledge base system to craft an on-boarding process & presentation validation

Orange, CA

• RECRUITMENT DEVELOPMENT | APPLICATIONS PROCESSING | STAKEHOLDER ENGAGEMENTENROLLMENT MANAGEMENT | PRINT, WEB, SOCIAL MEDIA MARKETING MANAGEMENT
• Crafted and devised data-informed scholarship strategies and monitored ($MM) merit scholarship budget, while optimizing overall yield rate by 17%, 19%, and 21% respectively for 3 years
• Designed and implemented recruitment & yield events including 4 open houses, 5 admitted students receptions and 2 “Boot Camp” programs
• Created content and oversaw design of all print, web, and social media marketing for admissions, while conducting weekly reports for the dean, faculty, and stakeholders during the admissions cycle
• Led diversity recruitment efforts through securing LSAC diversity grants and organizing all Discover Law programming, while identifying strategic ways to leverage faculty, student, and alumni participation in local &.
• Managed multiple responsibilities including creating the recruitment calendar, overseeing staff, processing applications, and evaluating potential opportunities

Greater New York City Area

• DATA-FLOW MANAGEMENT | TRACKING IMPROVEMENT | PROGRAM DEVELOPMENTNEW SOFTWARE INTEGRATION | DATA TRACKING | REPORTS DEVELOPMENT
• Administered merit-based scholarship awards, reviewed files, and counseled students regarding admissions and financial aid for an applicant pool of 6,000+
• Maintained accountability for new software integration and attending conferences, while tracking current and historical data to create reports on enrollment, scholarship, and recruitment trends
• Thrived as the main point of contact for the department regarding database implementation, thus ensuring proper data-flow and improving tracking
• Proficiently created a new & innovative alternative admission program to increase applications and diversify the incoming class