OPERATIONS MANAGEMENT | NEW STRATEGY IMPLEMENTATION | CLIENT SUCCESSMARKETING CONTENT | RELATIONSHIP BUILDING | ACCOUNT MANAGEMENT | TERRITORY PLAN• Turn-around and revamp under-performing operations, while delivering an exemplary customer experience across all customer touch points for Schools and Institutional constituencies• Showcase success in direct-to-consumer & business-to-business sales within the higher education industry, while conducting on-campus presentations to align product offerings with audience requirements and expectations• Promote pre-law advisor and candidate engagement at LSAC Forums; complete updates in the CRM system to capture feedback from sales activities; and establish performance goals and success metrics • Implement assigned territory plans, thus preparing and reviewing call reports from client visits to capture feedback from field activities, while following established procedures & processes for LSAC Ambassadors• Leverage advanced knowledge of LSAC’s products and services to enhance brand loyalty, while representing the organization during events at universities, tradeshows & conferences for client development purposes• Promote marketing initiatives and achieve competitive advantages, while aligning values and behaviors with customer centricity operating model and School & Institutions guiding principles• Collaborate with communications & relations teams, marketing personnel, and LSAC SMEs to create content for meetings with candidates, prelaw advisors, member schools, and constituents • Successfully oversee a high maintenance region by implementing new strategies to improve services and client satisfaction, while building mutually beneficial relations for law school admission, handling client engagement during the admissions process, and providing testing requirement insights• Build business relations with undergraduate pre-law advisors, pre-law associations, financial aid administrators and Non-JD/LLM/International

METRICS ANALYSIS | STRATEGY DEVELOPMENT | RELATIONSHIP BUILDING | QUALITY ASSURANCEON-BOARDING | BUSINESS PROCESSES OPTIMIZATION | PARTNERSHIP DEVELOPMENT• Conducted confidential interviews with 400+ law school members to obtain feedback for the build of a latest admission enrollment software, while liaising with a 3rd party vendor and administering usability testing• Cultivated a variety of customer-centric methods to decrease follow-up inquiries from members by 25%, while building an innovative ticketing system and tracking 100% of emails received by the department, thus achieving 50% improvement in response times• Enhanced team incentives, increasing retention by 300% for the Western Team, while evaluating interactions between team and customers for quality control, as well as identifying new market opportunities• Broadened exposure to the Law School Admission Council, while nurturing and maintaining partnerships with prelaw advisors, students, law schools, and allied organizations domestically and internationally• Served as a key contributor for restructuring the database, CRM, and software applications, while executing a knowledge base system to craft an on-boarding process & presentation validation • Operated as the primary point of contact with the law school admission office regarding exchange and analysis of admission-related data as well as solicited insights from top law school members to shape the communication strategy, while improving existing communication campaigns• Analyzed metrics and compared with customer satisfaction targets to build strategies, thus enhancing win-win relationships with customers and supporting new initiatives• Liaised with subject matter experts within the organization to enhance business processes and articulated strategies to serve the company’s mission

RECRUITMENT DEVELOPMENT | APPLICATIONS PROCESSING | STAKEHOLDER ENGAGEMENTENROLLMENT MANAGEMENT | PRINT, WEB, SOCIAL MEDIA MARKETING MANAGEMENT• Crafted and devised data-informed scholarship strategies and monitored ($MM) merit scholarship budget, while optimizing overall yield rate by 17%, 19%, and 21% respectively for 3 years• Designed and implemented recruitment & yield events including 4 open houses, 5 admitted students receptions and 2 “Boot Camp” programs• Created content and oversaw design of all print, web, and social media marketing for admissions, while conducting weekly reports for the dean, faculty, and stakeholders during the admissions cycle• Led diversity recruitment efforts through securing LSAC diversity grants and organizing all Discover Law programming, while identifying strategic ways to leverage faculty, student, and alumni participation in local & national recruitment efforts• Managed multiple responsibilities including creating the recruitment calendar, overseeing staff, processing applications, and evaluating potential opportunities• Interacted with partner schools to create speaker panels as well as designed financial aid presentations and consulting services for new students• Conceptualized and created strategic enrollment management plan through working with the senior leadership team and staff to achieve enrollment objectives

DATA-FLOW MANAGEMENT | TRACKING IMPROVEMENT | PROGRAM DEVELOPMENTNEW SOFTWARE INTEGRATION | DATA TRACKING | REPORTS DEVELOPMENT• Administered merit-based scholarship awards, reviewed files, and counseled students regarding admissions and financial aid for an applicant pool of 6,000+• Maintained accountability for new software integration and attending conferences, while tracking current and historical data to create reports on enrollment, scholarship, and recruitment trends• Thrived as the main point of contact for the department regarding database implementation, thus ensuring proper data-flow and improving tracking• Proficiently created a new & innovative alternative admission program to increase applications and diversify the incoming class