Colby Loftesness Email & Phone Number

Ridgefield, Washington, United States

Responsible for hybrid azure active directory environment.Deploy vulnerability patches via Ivanti.Write scripts to automate processes.Implement MFA, Windows Defender, Intune, and SCCM.Migrate federated systems to modern cloud authentication. Migrate entire cluster of hosts physically from one end of the building to the other with no disruption.Maintain.

Camas, Washington, United States

Projects:* Point person for several engineering teams to help create Powershell scripts to reconfigure or migrate systems* Created, Implemented, and documented new workstation security posturing based on the Center for Internet Security* Created migration scripts and deployments for Win7 to Win10 LTSB, Win10 LTSB to Win10 1909, and Win10 22H2 to Win11*.

Vancouver, WA

• Projects:
• Migrate and decommission on-premise Exchange 2010 environment into Office365 environment.
• Replace Symantec Endpoint Protection, Brightmail, and Enterprise Vault with comparable solutions.
• Build System Center 2012 R2 environment to manage WSUS, software package deployment, System Center Endpoint Protection, PXE (WDS) boot imaging.
• Upgrade existing DFS file share server, and scale out into a file share cluster.
• Create MBAM Bitlocker server and deploy policies through System Center

Portland, Oregon Area

• Projects:
• Research, plan, develop, maintain, and improve customer migrations process to take customers from old datacenter to new datacentero Produce Powershell scripts that automate and streamline processeso Deliver high.
• Select vendors for environmental needs and own existing services, most notably customer control panel website, Exchange, document scanning, printer mappingo Thorough research of the needs of the customer and vetting.
• Continually monitor servers for resource issues and alerts
• Leverage monitoring tools including internally built tools, System Center Operations Manager, SolarWinds, CopperEgg, NewRelic, and Pingdom
• Create scripts and installation packages to simplify customer deployments

Portland, Oregon Area

• Point of escalation for support, implementation, and professional services teams
• Maintain, upgrade, and restore services in hosted environments
• Work directly with customers, coworkers, and vendors via phone and email to resolve service issues
• Create Powershell scripts to make automated changes in Viewpoint hosted environments
• Diagnose and resolve customer facing problems with on-premise environments as well as in Viewpoint hosted environments
• Write and execute SQL scripts to locate problems such as data corruption and performance issues

Portland, Oregon Area

• Worked directly with Exchange multi-tenant environments including 2003, 2007, and 2010, which were comprised of more than 400 companies and 20,000 userso Created Powershell scripts to improve project efficiencyo.
• Subject Matter Expert for supported email technologieso Point of escalation for systemic issueso Trained employees on environments and featureso Maintained high uptime for critical services
• Led several specialized project initiativeso Created processes for teams to followo Organized individual teams and assigned tasks o Reported on progress of teams on a weekly basiso Re-evaluated workflow regularly and.

Portland, Oregon Area

Manage group and personal ticket queue based on issue priorityContact users via phone, email and instant messagingTroubleshoot hardware and software issuesDocument troubleshooting steps in ticketsContact vendors for troubleshooting and/or warranty repairEscalate unresolved tickets to a specialized departments

Make/receive and document calls Troubleshoot hardware and software issues Reset passwords for users on multiple systems Create, update and remove knowledge base documentation Escalate unresolved tickets to a specialized departments

Reset students passwords and profilesAssist students and faculty with hardware and software issuesManage software installed on lab computersUpdate images for lab computers at least monthly

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