Cole P. Email & Phone Number

Toronto, Ontario, Canada

• Developed and maintained CI/CD pipelines in GitLab
• Developed Python CLI tools to interact with platforms like Tenable SC and Microsoft Defender (Azure)
• Deployed Arista infrastructure with ZTP Server (Zero Touch Provisioning)
• Utilized Ansible for network automation (Aruba AOS, CX, Arista, Cisco)
• Monitored networking with LibreNMS, InfluxDB2, Telegraf, Grafana, and Prometheus
• Administered Firepower (FTD) through FMC to configure threat feeds, policies, and perform troubleshooting tasks

Toronto, Ontario, Canada

• Created and maintained developer pipelines in Jenkins and Open Cloud Shift.
• Integrated Okta into internal applications (Gerrit, Confluence, Jira).
• Leveraged Okta’s API for user/group/app management.
• Installed and configured Jfrog Enterprise Artifactory.
• Implemented Fortify scanning into existing Jenkins pipelines for static code analyzing.

Toronto, Canada Area

• Automated imaging and configuration of render and server farm nodes using ansible.
• Built, updated, and supported automated enrollment workflows in JAMF Pro.
• FortiGate firewall administration (Creating policies, AV, IPS, Application Control, and routing).
• Implemented Teradici graphics and software agents for seamless remote desktop access to Linux based workstations.
• Implemented new VPN infrastructure utilizing FortiCloud to enable employees to work from home.
• Deployed and managed over 1PB of NAS storage in production (NFS, SMB).

Vancouver, Canada Area

• Improved efficiencies by introducing Single Sign-On (SSO) to the company that allowed one username and password for all critical applications with SSO (Okta).
• Successfully managed full email migration to M365, network VLAN overhaul, introduced Slack Instant messaging and changed video conferencing and cloud file sharing tools.
• Implemented smart host email filtering to mitigate phishing attacks.
• Maintained Site-to-Site VPN (Meraki) links to connect local and remote offices.

Vancouver, Canada Area

• Provided tier 1 and 2 support to over 300 employees.
• Utilized ansible to deploy and manage a local render farm consisting of 500 CentOS nodes.
• Led weekly Linux training sessions for new employees.
• Facilitated the transition to Dell Teradici thin and thick clients.
• RedHat and Debian administration (user creation, permissions, system hardening

Vancouver, Canada Area

• Participated in on-call rotation for after hours and emergencies.
• Managed switch and firewall firmware upgrades (HP Aruba, Cisco).
• Implemented KnowBe4 security awareness training for all employees.
• Office 365 Administration.
• Active directory and group policy administration

Vancouver, Canada Area

• Utilized salt stack to maintain client configurations on desktops and servers.
• Led WI-FI architecture redesign, leading in faster network speeds for the company.
• Managed and maintained over 1PB of local RAID storage using LVM and NFS.
• Handled end user support requests, servers, network troubleshooting, site project enhancements, and site expansion to co-location.
• Preformed automated installations of operating systems using kickstart for RedHat Linux 6/7.

Vancouver, Canada Area

Consulting for small businesses requiring IT solutions.

Burnaby, BC

• Provided front-line support to inbound requests or issues reported via phone, email, IT Helpdesk/ticketing system.
• Demonstrated a high degree of technical skills to diagnose, troubleshoot and resolve desktop and software issues.
• Escalated user issues to vendors, external service providers, or senior team members.
• Coordinated end to end client support from request through resolution.
• Provided support for projects when required.
• Interfaced with other support teams and vendors in a professional manner

Delta BC

• Augmenting staff for IT support for internal staff, providing level 1 and level 2 support.
• Installing or updating hardware, software, and operating systems on desktop computers and servers.
• Administering usernames, passwords, and security credentials for staff and resetting as required.
• Providing remote and on-site support for maintenance and emergencies.
• Supporting network infrastructure by troubleshooting connectivity issues.
• Assisting in the new deployment of network devices, hardware, and software.