Cole Alexander Email and Phone Number

Led a team of shift leaders and staff, assigning roles and tasks to ensure operational excellence and stellar customer Lead a team of shift leaders and staff, coordinating roles and tasks to maintain excellent service and efficiency in a bustling restaurant/bar.Drive daily operations while promoting our core values and fostering a culture of integrity and accountability. Regularly reviewed operations and staff performance, identifying improvement areas and implementing strategic changes to enhance guest satisfaction. Implemented ongoing coaching and performance evaluations to boost team skills and professional growth. Champion a customer-first approach, achieving notable enhancements in guest experience with personalized service and attention to detail. Oversaw food quality, safety, and cleanliness, maintaining consistently high standards. Managed product and labor costs effectively to meet financial objectives. Utilized guest feedback to refine services and adapt to changing preferences. Provided hands-on training in advanced guest service techniques, fostering a culture of excellence and responsiveness.Ensure strict adherence to company policies, focusing on secure cash handling and safety/security protocols. Maintained and updated the POS system, troubleshooting as needed. Contributed to menu development and rollout, improving dining options and guest appeal. Developed creative problem-solving strategies to improve operational efficiency.Lead staff meetings to align and communicate effectively with the team. Supported all restaurant areas during peak times or staff shortages to ensure seamless service. Conducted targeted retraining to improve team competence and performance.

Managed a vibrant team, streamlining roles to enhance service and operational efficiency in our fast-paced setting. Upheld the restaurant’s values, driving a culture of integrity and accountability while overseeing daily operations. Performed regular operational reviews, swiftly implementing changes to boost performance and guest satisfaction.Fostered professional growth through ongoing coaching and evaluations, directly enhancing team capabilities. Prioritized guest experience, leading to significant improvements through personalized service and detailed attention. Maintained high standards in food safety and cleanliness, actively managing costs to meet financial targets. Actively used guest feedback to adjust our service and menu, ensuring we cater to evolving preferences.Conducted hands-on training in guest service techniques, reinforcing a responsive and excellence-driven team culture. Ensured strict adherence to company policies, focusing on safe cash handling and security measures. POS system maintenance and troubleshooting, also contributing to new menu development and rollout. Solved operational challenges creatively, improving efficiency and spearhead staff meetings for better alignment. Provided support across all areas, especially during peak times, and lead retraining sessions to elevate team performance.

Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions. Ensured maintenance of proper cleanliness in all areas of bar and front of house.Worked closely with the chef and cooks to determine menu plans for special events or occasions. Counseled staff when needed. Assisted manager in developing a staff that provided hospitable, professional service while adhering to the policies and business initiatives. Regularly updated computer systems with new pricing and daily food specials. Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees. Performed checkouts of servers and bartenders to ensure that all tickets were accounted for. Maintained clean and orderly dining area Stocked counter storage areas and customer table-top dispensers. Handled customer services issues.

Assisted in summoning Senators to their seats in the Chamber or in Committee meetings upon the call of the President of the Senate or Committee Chair.Permitted only Senators, staff and invited guests on the Floor in the Chamber during Floor Session.Ensured all Committee rooms are ready for use and, upon request, assist Committee Secretaries with room preparation. Ensured the Committee process during public hearings operates without interruption.Worked with other legislative staff to provide additional space in the event of overflow attendance during Committee meetings. Posted and remove Committee meeting agendas outside the Chamber. Protected the privacy and maintain the comfort of the Senate lounge. Assisted staff in compiling and distributing legislative documents for Floor Sessions.Provided all legislative measures requested by the Front Desk in the appropriate time frames.Maintained Chamber filing system with the Front Desk staff. Distributed mail, messages and deliveries to Senate offices in accordance with safety procedures. Organized and supply Senators’ Chamber desks. Responded to Senator’s requests during Floor Sessions. Updated the Senate Oklahoma Revised Statutes books. Responded to inquiries at the Sergeant at Arms office. Working knowledge of Senate rules, conduct policies, procedures and the legislative process and procedures.