Cole Kramer Email and Phone Number
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Experienced Hospitality Industry Professional with a demonstrated work history of 5+ years in Restaurants, Retail, Performance Venues, & Resorts. Strong educational support being a Graduate Student at the University of Central Florida earning a Master of Science degree in Hospitality & Tourism Management. Bachelor’s Degree focused in Hospitality Management from Iowa State University with a Minor in Event Management. ManageFirst Professional® (MFP) Credential awarded in November 2019 for mastering the following topics: Controlling Foodservice Costs, Hospitality and Restaurant Management, Hospitality Human Resources Management and Supervision, ServSafe® Certification, & Customer Service.Skilled in Inspiring & Motivating team members, Creating Happiness and Unforgettable Memories for Guests, Customer Service, Cooking, Teamwork, Training & Coaching.
Walt Disney World
View- Website:
- waltdisneyworld.jobs
- Employees:
- 23063
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Guest Experience ManagerWalt Disney World Feb 2022 - PresentDisney'S Pop Century Resort• Lead a team of over 30+ different Cast Members to successfully create happiness for over 2,800 guest rooms at Disney's Pop Century Resort independently• Manage resort operations based on Safety, Courtesy, Inclusion, Show, and Efficiency to maintain The Walt Disney Company guest-level standards utilizing many different applications and tools • Inspire Cast Members from all different backgrounds to achieve their best level of guest service by setting, tracking, and monitoring post-stay guest surveys goals and scores• Synergize with all Walt Disney World Resorts Cast Members to create an unforgettable guest experience for over 5,000+ guests a day
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Show Base Cast MemberWalt Disney World May 2021 - Feb 2022Disney'S Old Key West Resort• Delivered high-quality guest service by modeling the Disney Top 5 Core Guest Service Principles to Guests over the phone and online using a variety of applications• Managed time appropriately within guest rooms and guest calls/ requests to complete assignments correctly • Partnered with house person, maintenance, and front desk Cast Members to create a positive guest experience• Utilized HotSOS, Lilo, and other apps to communicate with Guests and Cast Members effectively• Communicated with DVC members about resort services and assist in any questions about the Resort
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ServerRed Lobster Jul 2020 - May 2021Ames, Iowa, United States• Provide 100+ guests with the highest level of professional and personalized services by anticipating their needs, initiating conversation, and offering insight and suggestions to enhance the guest experience• Utilize various computer programs to perform responsibilities and create a positive guest experience• Effectively communicate verbally and in written form with guests and team members in a faced-paced environment• Execute responsibilities and solve complex situations with no supervision appropriately -
Assistant General ManagerChoice Hotels International Aug 2018 - Jul 2020Ames, Iowa• Led and supervised 25+ team members to ensure daily procedures are followed correctly and completed on time to control labor costs and create a seamless guest experience• Directed day-to-day operational decisions with guests, team members, and financial aspects• Inspired, recognized, monitored performance, coached and developed 25+ front desk and housekeeping team members from different cultures, backgrounds, and styles• Managed 80+ guest rooms independently and efficiently to exceed guests’ expectations• Organized guest information & special requests prior to arrival using detail-oriented skills• Utilized Windows and complex property management system to complete daily operations• Resolved any guest and employee concerns promptly and professionally using creative problem solving and decision-making skills in person, over the phone, and online• Communicated online and over the phone to guest reviews and ensure guest satisfaction -
Box Office ManagerIowa State University Aug 2017 - May 2020Ames, Iowa• Promoted and sold ticket sales for Iowa State’s premier live-music club venue• Facilitated opening and closing procedures while monitoring the safety of the venue • Operated cash and credit sales and processed daily closing settlements• Led venue staff during special events in monitoring procedures and guests• Assisted in training and coaching of new staff on all procedures and security measures -
Food & Beverage Cast Member - Disney'S Beach Club ResortWalt Disney World Jan 2018 - Aug 2018Lake Buena Vista, Fl• Ensured the safety of 100+ guests each day by completing HACCP temperature log • Created menu items in large quantities ensuring exceptional food quality and presentation • Controlled foodservice costs by portioning ingredients accurately during peak hours • Delivered outstanding personalized guest service to everyone staying at our Resort and built relationships with families during their vacation• Trained 5+ Cast Members on responsibilities and procedures around the resort
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Team MemberKwik Trip, Inc. Sep 2015 - Dec 2017New Richmond, Wi• Minimized food waste and controlled inventory to ensure efficient food production levels • Prioritized work duties along with guest's requests in order of importance and urgency • Prepared and revised an action plan to maximize efficiency during faced paced periods• Stocked and replenished over 100 different merchandise items accurately and efficiently• Reconciled cash drawer at the end of each shift and ensured proper cash handling procedures -
Crew TrainerMcdonald'S Jun 2014 - Sep 2015New Richmond, Wi• Coached 20+ new team members on restaurant safety and proper food handling procedures • Anticipated guest’s needs through tone of voice and body language to provide superb service • Assembled over 250 guest orders during each shift accurately and efficiently• Handled any guest conflicts quickly and in a professional and calmly manner• Operated large-volume cooking equipment safely and efficiently
Cole Kramer Skills
Cole Kramer Education Details
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4.0 Gpa -
3.81 Gpa
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Choice UniversityFront Office Management
Frequently Asked Questions about Cole Kramer
What company does Cole Kramer work for?
Cole Kramer works for Walt Disney World
What is Cole Kramer's role at the current company?
Cole Kramer's current role is Guest Experience Manager at Walt Disney World Resort.
What is Cole Kramer's email address?
Cole Kramer's email address is co****@****els.com
What is Cole Kramer's direct phone number?
Cole Kramer's direct phone number is +165132*****
What schools did Cole Kramer attend?
Cole Kramer attended University Of Central Florida, Iowa State University, Choice University.
What skills is Cole Kramer known for?
Cole Kramer has skills like Customer Service, Teamwork, Cooking, Food And Beverage, Training, Restaurant Management, Microsoft Office, Microsoft Word, Decision Making, Leadership, Special Events, Spanish.
Who are Cole Kramer's colleagues?
Cole Kramer's colleagues are Brian Koetter, Taylor Kim, Carmen Pruden, Sarah Abbott, Brynna Wiese, Ira Hill, Lori Bruckheim.
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