Cole Larson Email & Phone Number

Oklahoma City, Oklahoma, United States

Oklahoma, United States

Oklahoma City, Oklahoma, United States

Stillwater, Oklahoma, United States

Stillwater, Oklahoma, United States

• Installing, configuring and maintain servers and networks;• Overseeing system performance and troubleshooting issues;• Creating a backup and safeguarding the data if there are any hindrances;• Performing system upgrades following new releases;• Maintaining internal documentation through Wiki;• Performing account setup;• Sustaining network integrity, server deployment, and security;• Monitoring and maintaining network servers such as file servers, VPN gateways and intrusion detection systems

Stillwater, Oklahoma, United States

• Supported colleagues with a variety of internal IT support tasks • Managed software and hardware updates across company machines/devices • Aided in development and maintenance of internal systems • Assisted with workstation set-up for new hires

Stillwater, Oklahoma, United States

• Positively engaged with the clients during the check-in and check-out process• Ask probing questions, listen and record details, and offer an accurate time estimate for next steps.• Monitored queues and provided status update to clients.• Clearly communicated with team members.• Helped drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions for their needs.• Understood the importance of the customer experience when performing diagnostic discoveries, making recommendations, and protecting customer devices both in-person and by phone.• Established and maintained consistent rhythms for timely follow-up and ensures deliverables were met or exceeded.• Partnered with other team members to ensure consistent and accurate documentation of customer requests and repairs.

Oklahoma, United States

• Maintained department merchandising and readiness to serve customers. • Helped drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to customer needs. • Engaged customers using selling skills to drive profitable growth and achieve both team and individual goals.• Built knowledge through ongoing learning and self-development to deliver an excellent customer shopping experience.• Utilized training tools to stay current on promotional initiatives and help execute profitable growth through critical business drive times.

Bachelor'S Degree, Management Information Systems, General

Associate'S Degree, Business

High School Diploma, General Studies