Cole Morris Email & Phone Number

Fullerton, Ca, Us

Fullerton, Ca, Us

Orange County, California, United States

Fullerton, California, United States

-Independently manage and fulfill an e-commerce business, generating over six figures of revenue in 7 months.-Cultivate and sustain strong relationships with a network of suppliers, maintaining a catalog of 50 + products.-Identify and capitalize on market inefficiencies to drive business growth and optimize operational processes.- Navigate and comply with marketplace-specific regulations across 3 marketplaces; U.S., Mexico, Canada, safeguarding against account suspension risks.

Fullerton, California, United States

- Trained two employees on opening and closing procedures, ensuring adherence to established protocols and maintaining operational efficiency.- Provided exceptional customer service by assisting guests with inquiries, directing to meeting rooms, and offering accurate information about facilities, programs, and services.- Answered incoming calls, provided information, and routed calls to staff members, contributing to efficient communication flow.

•Implemented effective management of cut-off dates by community and phase to guarantee the accurate incorporation of options in homes.• Executed the input and tracking of purchase orders for 4 ongoing communities utilizing NewStar software. Ensured timely and efficient payment of invoices from trades through vigilant monitoring and prompt resolution of any discrepancies.• Oversaw and ensured the quality of goods, timely delivery, and compliance with contracts. Conducted regular assessments to manage the timely completion of work by trades to guarantee a smooth workflow.• Performed budget management tasks such as overseeing company performance against estimates and preparing quarterly budgets.

Santa Rosa, California, United States

- Coordinated daily with the owner on customer service assistance for home electrical services.- Communicated with customers regarding quality assurance.-Managed assistance to 3+ electricians with installation and repairs of home entertainment systems, lighting, and wiring at both residential and commercial construction sites.

Glen Ellen, California, United States

- Facilitated customers' shopping experience by maintaining a properly clean and organized store.- Promoted customer service standards to foster a positive customer experience.-Trained two recently hired associates in methods and manners of customer service.-Handled minor customer complaints and concerns in an effective, supportive manner.