Cole Bailey Email & Phone Number

Usa, Europe

Trip Leader for Premier Active Adventure Travel Trips around the world• Brought 1000+ clients onto Backroads trips, managing expectations, safety practices, itinerary logistics, and best use practices to allow them the full spectrum of a Backroads offering. • Deduced real-time observations and dynamic adaptations to refine the itinerary for the client experience creating exceptional trips for VIP clients, executives, and high net worth guests. • Problem-solved in a wide array of scenarios including guest dynamics, business partnerships, international and multi-lingual subcontractors, and logistics.• Established close relationships with customers, set expectations for the itinerary deliverables, and defined clear outcomes that renew confidence and retain business.• Adapted to different teammates work styles, communication styles and problem solving skills and abilities on a weekly rotating basis.• At times autonomously, other times in a small team, managed budgets, complex logistics, local teams, and provided outstanding customer service.

Santa Barbara, California, United States

Chaired the design, development, and quality standards of the Multi-adventure Adult and the Multi-Adventure Family trips in Santa Barbara. The position included acting as a representative and liaison between guests and the main office, conducting research for trip itineraries and physical activity routes, managing relationships with subcontractors in the field, and collaborating with regional managers concerning long-term trip development.

Portland, Maine, United States

Chaired the design, development, and quality standards of the Cycling, the Multi-adventure Adult, and the Multi-Adventure Family trips in Maine. The position included acting as a representative and liaison between guests and the main office, conducting research for trip itineraries and physical activity routes, managing relationships with subcontractors in the field, and collaborating with regional managers concerning long-term trip development.

Berkeley, California, United States

Guest Services Coordinator - Sold and Onboard clients for week-long Active Adventure Travel Trips, nationally and internationally.- Provided effective explanations of safety, expectations, itineraries, and how to engage with the Backroads experience prior to their trip, allowing them to choose the trip best suited to their ability and interest.- Responded actively to guest concerns and questions for trip expectations and logistics.- Successfully created a system that allowed me to double the amount of guests effectively served on a day to day basis.- Relayed needed information in regards to changing travel protocol during the COVID era.

Napa, California

- Project management, systems operation and execution for monitoring development of fruit, processing fruit, juice/wine racks and transfers, tank topping and gassing, inoculations, additions, barrel prep, filling, topping, drain and press of fermenters, rackings to barrel, and bottling

St. Helena, California

- Independently handled projects regarding property maintenance incl. land, irrigation, building repair maintenance, road construction, plumbing, electrical, and art installations- Project management, systems operation and execution for monitoring development of fruit, processing fruit, juice/wine racks and transfers, tank topping and gassing, inoculations, additions, barrel prep, filling, topping, drain and press of fermenters, rackings to barrel, and bottling- Olive harvest, pruning, and production of olive oil, rackings, bottling, and labeling

Greater Bay Area

- Teacher for a project based science class at various elementary schools around the Bay Area- Responsible for lesson plans, project materials and assistance, and assistant coordination

Napa, California

- Executed inoculations, re-inoculations, and malolactic fermentations- Project management, systems operation and execution for monitoring development of fruit, processing fruit, juice/wine racks and transfers, tank topping and gassing, inoculations, additions, barrel prep, filling, topping, drain and press of fermenters, rackings to barrel, and bottling

Sutter Creek, California

- Viticultural Assistant for all vineyard related tasks- Tractor, forklift, and trailer driving experience (tilling, mowing, spraying, birdnetting, and harvest)- Managed a four-man crew on a 50 acre vineyard (Crop/Canopy Management,Irrigation operations/maintenance, Maturity Sampling, identified/reduced PestManagement)- Sales experience for the small, family run label of Yorba Wines

Buk-Gu, Daegu, Korea

- Teacher at an English Academy Primary school- Lesson preparation, classroom management and teaching English curriculum Improved student participation in the classroom through integration of creative role-playing exercises.- Taught extracurricular classes such as music class, play time and creative arts.- The students were between kindergarten and middle school ages (4-13 years old).

Santa Barbara, California Area

- Program coordinator providing free eye care for underprivileged Santa Barbara citizens- Assisted and Translated for ophthalmologist, acquired free eye glasses for any prescribed- Effective communication for surgical referrals, established free surgery opportunities for patients- Increased program size 200% through coordination of a second site, volunteer medical professionals and acquired supply donations

Santa Barbara, California Area

- Managed a supported-living house for two autistic adults and support providers- Helped provide access to a semi-independent life for the adults (household duties, work/activity schedules, and physical and mental health of the men).- Developed and sustained open communication for the families of the residence- Developed monthly household budget reports and reporting to larger organization

Bachelor’S Degree, Global And International Studies, Spanish, Portuguese

Activities and Societies: UCSB Men's Lacrosse Team UCSB Toastmasters Club

Study Abroad, Spanish, Latin American Economics, Argentine Literature

Study Abroad, Portuguese, History Of Brazil, Afro-Brazilian Culture And Race Relations