Cole Thompson Email & Phone Number

Lehi, Utah, United States

Remote

• Direct seamless transition of operations following acquisition and continue all Next Gear Solutions Director of Corporate Accounts’ responsibilities.
• Establish and document desired customer workflow, drive customer outcomes, and optimize product adoption and experience.
• Chart a clear course of development for all discovery, demonstration, and implementation discussions as subject matter expert.
• Monitor research and development of other organizations to spot trends in innovation and supplement research findings in the company’s industry.
• Evaluate the progress of innovation initiatives and adjust the pace or direction of new projects in accordance.
• Keep all new projects in line with the company’s mission and maintain consistency with the company’s message and brand.

Greater San Diego Area

• Directed all sales and contract renewal activities for Mid-Market and Franchise clients and prospects with professionalism and efficiency.
• Devised and implemented a series of improved pipeline and sales enablement materials for a new market segment.
• Recognized as two time President’s Club winner for excellent sales leadership and account management capabilities.
• Initiated, maintained, and further developed all business relationships at the corporate level, including existing and potential business partners.
• Acted as the client advocate and ensured maximum customer satisfaction, account penetration and profitability in selected accounts.
• Supervised the proper and efficient coordination and orchestration of all internal resources and external vendors.

Greater San Diego Area

• Created and delivered all solution presentations of Next Gear products for a team of up to 8 sales representatives.
• Responsible for assisting in closing discussions while earning client and partner trust through technical and functional expertise.
• Partnered closely with product management, engineering, services, marketing, and support teams to provide input and share experiences.
• Optimized all aspects of account growth including strategic account planning, researching, prospecting, and relationship-building.
• Identified profitable business opportunities through research, strategic pursuit, and using market knowledge to advise informed decision making.

• Oversaw the monitoring of all sales metrics and managed the entire sales administration process with an acute attention to detail.
• Coordinated department projects to meet deadlines, reported on sales metrics, and suggested improvements.
• Supervised the inside sales representatives team, setting and tracking sales targets for the team and ensuring established goals were met.
• Prepared and delivered detailed quarterly and annual sales forecasts while researching and discovering methods to increase client satisfaction.

Draper, Utah, United States

• Designed an account specific scope of work for property damage restoration, requiring the management of twenty to thirty claims at a time.
• Oversaw and carried out all production related tasks successfully by reviewing and learning all account associated notes.
• Built and managed detailed budgets to achieve highest profit margins, salary was based on commission related to cost vs. profit.
• Facilitated the hiring and supervision of sub-contracted employee labor while writing detailed job specific work orders and overseeing all in house employee labor.
• Conducted post-project evaluations and identified both successful and unsuccessful project elements to determine areas for improvement.
• Evaluated and submitted project deliverables, ensuring that they adhered to quality standards throughout the project lifecycle.

Draper, Utah, United States

• Orchestrated oversight, training, and continued check-ins with up to thirty employees in order to develop consistent quality across the team.
• Formulated and executed structure drying strategies for residential and commercial accounts and educated property owners, tenants, and insurance adjusters on the structure drying processes.
• Completed and documented detailed psychometric calculations and account notes to produce and accomplish goals.
• Performed regular inspections and reviews in order to ensure employees adhere to quality and safety policies.
• Maintained compliance with numerous insurance carrier programs and other relevant regulations, monitoring and reporting on all activities, processes, and procedures.

Utah

Utah Disaster Kleenup (UDK) is one of the most experienced and respected Utah disaster cleanup and disaster restoration contractors. Since 1974, UDK has become the largest and most capable Utah disaster restoration service company offering 24/7 emergency residential and commercial response. By continuously reinvesting in the latest and highest quality.

Associate Of Science - As, General Studies

Water Restoration Technician & Commercial Drying Specialist