Ticketing Specialist for AXS.com• Promoters/Clients include: AEG Presents, Goldenvoice, Nederlander Concerts, Bowery Presents, Live Nation, and more. • Venues include: Staples Center, Red Rocks, T-Mobile Arena, The Greek, The Fonda, El Rey Theatre, Shrine LA, Microsoft Theatre, and more. • A Client Services representative is the primary resource for event-related assistance and technical support for AXS.com clients. • Participating as an active team member to develop and maintain excellent client relationships. • Expert on event creation and event-related system configurations, while quickly and accurately configuring 100+ entertainment and sporting events monthly for clients using multiple cloud-based ticketing platforms, content management system, marketing and promotional campaigns, and special offers. This includes accurately publishing events and links to facilitate web sales on AXS.com. • Develop knowledge box office sales, settlement and reporting dynamics. • Technical Support: Troubleshooting issues and escalating or resolving, as needed; including designing venue maps and images. • Product Support: Launched new client products, completed product updates, implemented new features and ensured overall functionality. • I had a big role in helping develop the new Event Creation Tool; including training clients and staff, doing User Acceptance Testing, and reporting issues, bugs, and enhancements to the product team. • In 2017, I assisted with the process of migrating every client from AXS's old Outbox ticketing system to AXS’s new Veritix ticketing platform. I was responsible for hard-cutting every event that was on sale; including all sales, money and inventory. I also assisted with the implementation, including creating new entities, settlement codes and content for every venue. • Implementing/On-boarding new clients/venues from their previous ticketing system to AXS’s ticketing platforms.

Ticketing Specialist for AXS.com, AEG, & Staples Center

Premium Seat Sales at Ak-Chin Pavilion:• Develop the ability to market an event through VIP websites, social media, newsletters, and flyers.• Coordinated VIP ticket mailings to clients by preparing parking passes, suite passes and client letters.• Develop knowledge of tickets, inventory tracking, and shipping packages through monthly ticket shipments. • Conducted research for prospective clients & sales skills through prospecting and making cold calls.• Assisted in day-of-show duties on suite level consisted of: Support managers in the coordination of VIP events throughout the summer preparing suites for clients, interacting with clients and preparing VIP entrance for VIP guests. • Greeted and checked in Artists at concerts and festivals, provided credentials and directed them through the venue.• On site press liaison between the artist/tour and local media (escorting press, fulfilling promotions, meet & greets, etc).• Assist in various aspects of the planning for "day of show" activities. • Assisted other departments of Live Nation and learning all aspects of the company.

Talent/Distribution Coordinator*Promotions*Staff Management*Marketing*Event Planning*Street team manager*Working Events*Customer Service*Volunteer Coordinator/Manager for events

* Promotions* Marketing* Event Planning* Working Events* Ticketing* Customer Service