Cole Nelson Email & Phone Number

Chicago, IL, US

Naperville, Illinois, United States

• Utilize a ticketing system for tracking and resolving IT support issues, ensuring efficient handling of connectivity problems and password resets.
• Conduct proactive and reactive monitoring and troubleshooting to identify potential incidents or problems, aiming to resolve them before impacting users.
• Monitor systems to detect issues early and implement solutions to prevent user disruptions.

Naperville, Illinois, United States

• Guide users through standardized troubleshooting procedures to eliminate a range of potential issues
• Perform system administration tasks, including user management and system configuration
• Diagnose and trouble shoot reported problems
• Provide Tier 1 technical support to end users

Hoffman Estates, Illinois

• Resolved incidents and problems associated with equipment and software, and provided break/fix support, advice, and assistance to users
• Coordinated users service-related activities with the Service Desk and provided Level 1 & 2 support

Maliaño, Spain

• Completed in depth report detailing security issues with remediation guidance
• Performed security assessment of Uktena’s IT environment

Buenos Aires, Argentina

• Utilized a wide array of security assessment tools to determine infrastructure and web related risk
• Prepared comprehensive security reports for clients by conducting vulnerability assessments

Chicago, Illinois, United States

• Completed analysis and diagnosis of computer hardware problems
• Installed various OS’s and verified proper configuration post build