Development, implementation and management of new and existing services for those experiencing multiple disadvantage, with a focus on severe mental illness. This includes:• Supporting and coaching team managers to ensure that multiple accommodation-based services (including High Support, Supported Housing and Housing Management) run effectively on a day-to-day basis meeting KPIs and compliance targets• For all services, recognising the impact of trauma on life and service outcomes - ensuring that services are delivered in a Psychologically, Adversity and Trauma (PAT) informed way.• Creating and implementing service improvement plans for underperforming services, including the associated change management• Addressing historic budget overspend, including leading on staffing restructure and a procurement process for a lead contractor.• Supporting Team Managers to lead and manage their teams, ensuring effective teamwork, communication and management of incidents. • Ensuring management action is taken in the event of underperformance, non-compliance, or serious incidents in order to safeguard the safety and wellbeing of service users and colleagues, the required performance of services, and the reputation of the organisation. • Ensuring that safeguarding principles and practices are upheld • Leading on continuous service improvement and development, through a process of learning, review and transformation. Including leading on pilots, such as restorative approaches.• Ensuring a robust risk management approach is in place, monitoring incident reporting and working with Team Managers to ensure appropriate follow up responses. • Identifying opportunities for system change and agreeing implementation plans, following a ‘test and learn’ approach to ensure continuous service improvement. • Ensuring that robust monitoring and data collection systems are in place, collating regular service reports and carrying out deep dive analysis as required.

Leading on the development of Patient Participation Groups at GP practices across North Bristol.

In a fast-paced environment, I:- Met ambitious targets, leading on securing income from Trusts and Foundations- Identified, researched and cultivated prospective Trust donors, to build a strong pipeline of high value prospects - Established our organisation in the sector through significant networking and relationship building- Created compelling and tailored funding proposals and reports to secure target income- Created and maintained strong relationships with funders- Responded to emerging funding needs of the organisation, working closely with the wider Programmes Team- Line managed the Trust Fundraising team, using a coaching approach to enable high performance and and creating the conditions for their development - Stayed ahead of emerging trends, identifying risks and providing solutions to mitigate these- Led on the development of processes and Salesforce management- Prepared monthly, quarterly and annual reports against progress- Was an ambassador for the organisation, ensuring a strong external network of supporters were aware of our work

• I managed Southmead Development Trust’s Social Prescribing Project (a team of 19) including budget management, contract and grant income generation, whilst also leading on strategic development around our mental health work. My role extended far beyond social prescribing.• I developed the project from scratch and have expanded it from 2 GP surgeries to 17 (including a pioneering children and young people’s social prescribing service)• I developed strong partnership working with the CCG/ICB, PCNs, GPs and other relevant leads in the health sector, using strong influencing and communication skills to advocate for an early intervention/preventative approach and to create change.• I identified innovative and creative models of service delivery including partnership work with key agencies and organisations.• I worked to an asset-based community development approach, supporting local people to set up groups and initiatives that are sustainable and target loneliness and isolation.• I created a strong track record in income generation and secured over £2million in grants for various projects and activities.• I was often praised for being able to work to tight deadlines as well for being flexible, approachable, dependable and able to think on my feet – all the time leading by example. • But most of all, it was my passion for helping those in real need in our society along with my tenacity that has led to my success in this role.Training completed during this time includes: ILM Leadership and Management Level 5; Motivational Interviewing; ASSIST suicide; various mental health awareness/support; various benefits/housing.

Aim: to support NHSE and local systems to roll out social prescribing as part of Integrated Personal Commissioning (IPC) Main objectives of role:1. Deliver 2 x Regional Learning Events2. Deliver 2 x Regional Webinars3. Deliver 2 x face-to-face learning sessions for every STP/ICS4. Be the regional point of contact for social prescribing link workers and host CCGs

As a Time to Change Champion I help organise, attend and speak at campaigning events with the aim of ending mental health discrimination and helping to raise awareness of mental health illnesses. I also helped to organise and run a 'Time to Change Village' event at the Bristol Harbourside Festival.

• I managed the charity’s Food Distribution Hub and Food Plus Network, processing 57.92 tonnes of food and supporting 5574 clients over the year.• I was responsible for coordinating all of the Bristol-wide food appeal collections, as well as setting up relationships with businesses across Bristol in order to address the issue of food surplus and effective redistribution of wealth across the city. • I provided comprehensive and encouraging feedback to donors, maintaining an excellent relationship with them all.• I increased our number of key donors by 700% and was responsible for an overall increase in donations of 1.5tonnes over the year.• I gained experience in giving presentations and promoting charities and I am became very confident in speaking in front of a large (and sometimes hostile) audience.• I was responsible for securing core funding from a large charitable Trust.

I facilitated weekly meetings for people suffering from severe anxiety and depression. I supported service users who attend the meetings, encouraging conversation and change. This required excellent communication skills and a high level of understanding and empathy for other people's problems, whilst still maintaining boundaries. Furthermore it was essential that I was reliable, had good time keeping skills and was trustworthy.As publicity officer I promoted the organisation across the local community, for example through the media and by giving presentations at GPs surgeries on behalf of Changes. I also helped to produce a twice-monthly newsletter for the organisation and ran a Facebook group for service users. I project managed and ran a weekly craft group for service and have organised a ‘Depressed Cake Shop’ to raise awareness of Changes, mental health problems in general and to raise funds. I set up a 'Farm Day' for members to improve mental wellbeing and community integration. This was a great success and still runs twice-monthly. As a trustee I frequently had to deal with confidential information and attended monthly meetings to discuss and make decisions about how best to go forward with the organisation. This included discussing, reviewing and updating policies as well as having a central role in making financial decisions in light of financial reports.

I managed communications with student and community campaigns groups, planning and running campaign projects. This role also involved supporting the delivery of events and training programmes associated with the overall campaigns programme, including administrative duties such as managing the supporter database. It required the ability to motivate and inspire others by having excellent interpersonal skills. I effectively managed my own time and workload and displayed the initiative to come up with creative solutions to problems.

I project managed a number of events, including launching 'Brew for Sue' - encouraging people to hold vintage tea parties in aid of Sue Ryder. This required excellent verbal and written communication skills, organisation skills and proficient use of Microsoft Office and social networking.

I cared for a young adult with William's Syndrome. I developed a strong, trusting relationship with this individual in the role of a mentor and befriender, enabling her to achieve her ambitions and encouraging her to perform to the best of her ability without letting society's discriminations hold her back.

I worked at a playscheme for children with special needs every weekend and during school holidays, encouraging and helping the children to reach their full potential. I was also responsible for a number of other volunteers, making sure that we all worked well as a team. As a result of my hard work, dedication and passion I was awarded the ‘Volunteer of the Year Award’ for the South East of England in 2005.