Colette Chisholm Email & Phone Number

Fort Myers, Fl, Us

Fort Myers, Florida, United States

- Conduct a total of 73 comprehensive site audits across company locations to ensure compliance with company policy, regulatory compliance requirements, and establish internal controls.- Collaborate with management to implement corrective actions and improve internal processes by over 20% based on audit findings. - Train, educate, and discuss process improvement with employees in terms of relevant policies, procedures, and regulatory requirements.- Deliver customer service support to patients and staff regarding privacy and compliance issues to enhance overall education and satisfaction with healthcare services.- Proactively monitor and manage the electronic medical record (EMR) system to ensure data accuracy, security, and compliance with regulatory standards.- Post-implementation and evaluation of Protenus, a healthcare compliance analytics platform, which has identified about 150 new potential violations monthly which would have otherwise not been reported by workforce members.

Fort Myers, Florida, United States

- Worked closely with internal and external stakeholders to educate and identify areas of improvement for the external access function resulting in a smoother operation. - Provided customer service and advanced troubleshooting to over 100 covered entities and business associates who have access to our electronic medical record through the external access process.- Reviewed and analyzed over 1,300 contracts for external users to authorize and manage access to company systems, ensuring alignment with security and compliance standards.- Delivered customer service support to patients, employees, and external parties regarding privacy and compliance matters.- Created and implemented a new risk assessment which decreased our annual reportable privacy breaches by 72%.

Fort Myers, Florida, United States

Intern at the Lee Health Complex Care Center located at the Lee Memorial Hospital Campus. Learn and assist practice director with administrative support functions.

Fort Myers, Florida, United States

- Provided comprehensive administrative support, ensuring smooth operations.- Audited 100+ drugs within the inpatient pharmacy and generated utilization reports to ensure compliance and efficiency in medication management.- Monitored and tracked staff competencies, continuing education, and patient education initiatives, supporting ongoing professional development and quality patient care.

Fort Myers, Florida, United States

Meet, greet, and check-in members to club facility. Provide excellent customer service to members and update member accounts. Troubleshoot with members and corporate regarding customer complaints/issues

Fort Myers, Florida, United States

Provide assistance to academic advisors. Scheduling and assisting students with academic questions and needs.

Bachelor Of Science - Bs, Health Administration

Activities and Societies: Kappa Delta Sorority

High School Diploma