Colette Wall Email & Phone Number

Sherborne, GB

United Kingdom

UK

• I create an environment that responds to the needs of learning teams, learners, and the organisation,
• Applying scientific research and latest thinking in human behaviour, learning and workplace trends my propositions will make a noticeable contribution to the learning experience too.
• I seek practical solutions that provide flexibility and value, creating environments that respond to changing needs.
• Every space that receives my attention will champion a learning culture… Show more
• Every space that receives my attention will champion a learning culture, whether it is a formal place of learning, or a meeting room, or an unused corner.
• Recognising the importance of return on investment I advise and deliver policies and processes to encourage maximum use, to recoup any spend, and to attract longer term revenue.

London, United Kingdom

• Orchestrated the design of a competency framework for Facilities Management account managers.
• Designed the structure and order of a comprehensive 'blended learning' Leadership in Operations development programme for FM account managers, with regional launch events, modular classroom events, online activities.
• Managed Programme roll-out, from identifying regional venues, delegate management,… Show more
• Managed Programme roll-out, from identifying regional venues, delegate management, budget management, through to day to day liaison with each host venue.
• Managed the design process with senior SMEs and associates.
• Recruited and coached external training associates to design and deliver the Programme with support from SMEs.

Milton Keynes, United Kingdom

Lead in project to review and revise the complete equality and diversity learning provision at the OU, with emphasis on Unconscious Bias - authoring elearning content, critiquing current provision, consultant role for wider implications. Talent process for the OU - early stage development of the materials and tools required to support managers in the.

• Understanding the client’s present and future needs, to ensure that the best FM solution is offered, operationally and strategically.
• Translating the client’s needs to the delivery team, and the delivery challenges to the client for a smooth-running operation.
• Working closely with Sales team at bid stage and operations colleagues at delivery stage of the relationship to ensure that the pitch is innovating yet deliverable, and when delivered achieves the intended wow factor.

WGC / Theobalds Park, Cheshunt

• Operational management of the UK Tesco Academy ‘Place to Learn’, working with the onsite management team to ensure colleague needs are delivered to the highest quality: that all decisions are driven by what is.
• Responsible for all design and installation of all physical learning environments (permanent and temporary): design, restructure, brand and furnish the venue.
• Supplier relationship: identifying cost efficiencies through upskilling internal… Show more
• Supplier relationship: identifying cost efficiencies through upskilling internal team, negotiating rates with suppliers, marketing activities, etc.
• Identifying skill/scale requirements in team, recruiting, sourcing and upskilling as appropriate to meet short and long term requirements of L&D team.
• Successfully scoping and implementing bespoke L&D projects that fall outside of generic design and delivery Show less

Welwyn Garden City

• Shaped the Advanced Leadership Programme for directors, working alongside tutors from the Ashridge Business School (providing support and facilitation where needed)
• Operational seminars for Directors - advised on content design, coached on delivery and managed the roll out
• Coached SMEs on designing and delivering training operational training materials
• Design of operational training materials for international stores in CE and PA
• Advised global colleagues on localization… Show more
• Advised global colleagues on localization of centralized materials and roll out of training Show less

consultancy, TNA, design, delivery, post qualifying awards, student placements

• training design and delivery based on exact identification of need, with full evaluation as required;
• MBTI qualified for work with individuals and groups;
• training and performance related project work;
• team events, including those involving outdoor activities for experiential learning.

- Responsible for meeting development needs of all head office employees, from Finance and Customer Service to Buying and Merchandising- Identified need, designed, delivered and evaluated in house training across wide range of topics, including Cross Culture, core Management Modules, Presentation Skills and Negotiation- Reviewed and redesigned Induction.

- Strategic role, managing £200k training budget to meet all Council's training needs- Responsible for Customer Service Centre training needs- Trained employees in Lagan ECM (a centralised on line case management system)- redesigned and delivered Corporate Induction- Designed and rolled out corporate Outlook training- Key implementer for successful.

Ba: First With Honours, Hospitality And Tourism Business Management

A year overseas was spent working in Chicago at the Marriott on Nth Michigan. My dissertation was on Relationship Management in hotels. I.

Diploma, Electrical Engineering

Education record