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Coley Schneider Email & Phone Number

Technical Support Engineer at monday.com
Location: Tel Aviv District, Israel, Israel 6 work roles 2 schools
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✓ Verified May 2026 3 data sources Profile completeness 100%

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Current company
monday.com
Role
Technical Support Engineer
Location
Tel Aviv District, Israel, Israel
Company size
674 employees

Who is Coley Schneider? Overview

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Quick answer

Coley Schneider is listed as Technical Support Engineer at monday.com, a company with 674 employees, based in Tel Aviv District, Israel, Israel. AeroLeads shows a matched LinkedIn profile for Coley Schneider.

Coley Schneider previously worked as Technical Support Engineer - Tier 3 at Monday.Com and Technical Support Engineer at Genesys. Coley Schneider holds Fullstack Development from Le Wagon.

Company email context

Email format at monday.com

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monday.com

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Profile bio

About Coley Schneider

Coley Schneider is a Technical Support Engineer at monday.com. They possess expertise in customer service, time management, microsoft excel, management, employee training and 4 more skills. Colleagues describe them as "Coley has been part of my team for the past 6 months, during this time I got to know a bright and skilled support engineer. With her can-do attitude, her drive to resolve tickets and provide the best customer support experience to our customers. Due to a recent re-org, our Profesional ways have to part early, but I can honestly say Coley will be a great asset to any team." and "I've worked with Coley for the past 6 months as manager of global support at Genesys. Coley is a highly skilled individual who possesses a strong "get things done" attitude. I enjoyed working with Coley and see her demonstrate her skills when handling the Digital and AI customers with grace, professionalism, and knowledge. I'd highly advocate for Coley for any customer facing technical role, and happy to provide recommendations."

Listed skills include Customer Service, Time Management, Microsoft Excel, Management, and 5 others.

Current workplace

Coley Schneider's current company

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monday.com
Monday.Com
Technical Support Engineer
Website
monday.com
Employees
674
AeroLeads page
Company profile
View company profile Email format
6 roles · 3 years

Coley Schneider work experience

A career timeline built from the work history available for this profile.

Technical Support Engineer - Tier 3

Current
Monday.Com

Tel Aviv District, Israel

2023 - Present ~3 yrs 4 mos

Technical Support Engineer

Genesys

Tel Aviv, Israel

  • Provided ongoing operational B2B support to Genesys's customers in North America, EMEA and APAC, with large enterprises across multiple industries including Dyson, Toyota, and RBS
  • Acted as the voice of the customer and built/maintained strong relationships along customer journey while providing best practice recommendations to fully leverage the company’s digital AI product
  • Conducted thorough incident investigation, diagnosed complex issues, and troubleshooted with the utilization… Show more
  • Conducted thorough incident investigation, diagnosed complex issues, and troubleshooted with the utilization of given APIs and SDKs while maintaining ownership throughout the case life cycle until resolution, including.
  • Collaborated with multiple teams including DevOps, Professional Services, Customer Success, etc. to advocate for customer needs and ensure timely and accurate resolution of product issues and escalations Show less
Apr 2022 - Oct 2022

Technical Support Team Lead

Moon Active

Tel Aviv, Israel

  • Managed a technical support team of 65 outsourced agents who handled purchase-related support tickets from customers
  • Was point-of-contact for any purchase-related support issue
  • Collaborated with other departments (tier 2 support, monetization, product, analytics) to communicate players' needs and create solutions
  • Created and presented weekly performance reports
  • Constructed workflows, training materials, and canned responses
  • Improved team performance and efficiency… Show more
Aug 2020 - Sep 2021

Technical Support Agent

Moon Active

Tel Aviv Area, Israel

  • Provided tier 1 level technical support and customer service to players from over 100 countries
  • Solved players' problems by means of analyzing logs and documentation and compensated correct rewards if needed
Feb 2019 - Aug 2020

Customer Success Manager

Simpleorder

Tel Aviv Area, Israel

  • Provided live technical support via chat to international customer base
  • Guided customers through implementation training on Zoom
  • Conducted calls to customers on verge of churning to understand why and figure out how to prevent churn
  • Communicated customer needs to product and development teams
  • Achieved monthly satisfaction levels averaging 95%
  • Managed variety of projects - Examples include creating/editing help center articles to assist with product understanding, &… Show more
Oct 2016 - Dec 2018

Manager

Bruegger'S Bagels

Greater Milwaukee Area

Managed and directed business functions and other employees through day-to-day operations; Interacted with and handled customer issues to ensure satisfaction.

Apr 2011 - Aug 2013
Team & coworkers

Colleagues at monday.com

Other employees you can reach at monday.com. View company contacts for 674 employees →

HB Hili Bezalel Hili Bezalel Colleague at Monday.Com Ramat Gan, Tel Aviv District, Israel, Israel View → TR Tali Raichlin Tali Raichlin Colleague at Monday.Com Tel Aviv-Yafo, Tel Aviv District, Israel, Israel View → NL Nir Liron Nir Liron Colleague at Monday.Com Israel, Israel View → SC Susana Cano Susana Cano Colleague at Monday.Com Guatemala, Guatemala, Guatemala View → RA Roey Adrai Roey Adrai Colleague at Monday.Com Israel, Israel View → JW Jennie Wainer Jennie Wainer Colleague at Monday.Com Boulder, Colorado, United States, United States View → AB Amit Ben Mordechai Amit Ben Mordechai Colleague at Monday.Com Israel, Israel View → MD Mali Dodis Mali Dodis Colleague at Monday.Com Israel, Israel View → ​T ​Tomasz Tarczyński ​Tomasz Tarczyński Colleague at Monday.Com Warsaw, Mazowieckie, Poland, Poland View → SS Shani Schwartz Shani Schwartz Colleague at Monday.Com Israel, Israel View →
2 education records

Coley Schneider education

Fullstack Development

Le Wagon

Learned basics of HTML, CSS, front-end Javascript, Ruby on Rails, and SQL

Bachelor Of Business Administration (B.B.A.), Finance, General

Idc Herzliya

Coursework includes accounting, marketing, finance, business law, business management, and economics classes.

FAQ

Frequently asked questions about Coley Schneider

Quick answers generated from the profile data available on this page.

What company does Coley Schneider work for?

Coley Schneider works for monday.com.

What is Coley Schneider's role at monday.com?

Coley Schneider is listed as Technical Support Engineer at monday.com.

Where is Coley Schneider based?

Coley Schneider is based in Tel Aviv District, Israel, Israel while working with monday.com.

What companies has Coley Schneider worked for?

Coley Schneider has worked for Monday.Com, Genesys, Moon Active, Simpleorder, and Bruegger'S Bagels.

Who are Coley Schneider's colleagues at monday.com?

Coley Schneider's colleagues at monday.com include Hili Bezalel, Tali Raichlin, Nir Liron, Susana Cano, and Roey Adrai.

How can I contact Coley Schneider?

You can use AeroLeads to view verified contact signals for Coley Schneider at monday.com, including work email, phone, and LinkedIn data when available.

What schools did Coley Schneider attend?

Coley Schneider holds Fullstack Development from Le Wagon.

What skills is Coley Schneider known for?

Coley Schneider is listed with skills including Customer Service, Time Management, Microsoft Excel, Management, Employee Training, Project Management, Software As A Service, and Customer Satisfaction.

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