Dedicated Admin to SCRUM Development Team where I participated in the AGILE development format via product sprints.Collected requirements from business owners to implement and customize Salesforce to meet business needs, including configuring profiles, roles, permissions, and workflowsCollaborated with prospective users and clients to understand their needs and translated them into product requirementsWorked with others to define the product vision and create a product roadmap based… Show more Dedicated Admin to SCRUM Development Team where I participated in the AGILE development format via product sprints.Collected requirements from business owners to implement and customize Salesforce to meet business needs, including configuring profiles, roles, permissions, and workflowsCollaborated with prospective users and clients to understand their needs and translated them into product requirementsWorked with others to define the product vision and create a product roadmap based on the visionTranslated product roadmap features into well-defined product requirements, including user stories, features, and acceptance criteria Provided ongoing user support, training, and documentation to ensure adoption and proficiency among team membersBuilt and managed the product backlog of user stories and defects and prioritized it based on changing requirementsCooperated with cross-functional teams and stakeholders to drive product developmentUtilized optimization techniques to improve or refine the product based on feedback received after products or features were released to productionEnsured product status was communicated clearly to stakeholdersDesigned improved standardized documentation of records and oversaw updates to existing records to remain compliant with critical business audits. Show less

Extensive experience in grasping the core values and goals of the company and incorporating them into a successful business strategy for successful growth and outcomesPrimary stakeholder and project lead for numerous developments of new system designs, process improvement implementations, or critical triage events within the companyManaged relations with vendors and orchestrated the evolution of business processes via change requests and project management that resulted in savings… Show more Extensive experience in grasping the core values and goals of the company and incorporating them into a successful business strategy for successful growth and outcomesPrimary stakeholder and project lead for numerous developments of new system designs, process improvement implementations, or critical triage events within the companyManaged relations with vendors and orchestrated the evolution of business processes via change requests and project management that resulted in savings, improvements in efficiency, and growth for the company and vendor.Key tester of new designs due to a critical eye for optimization and product quality and its goal functions.Primary contact and key stakeholder in providing required documentation for audits of business.Skilled in managing a team, providing guidance and support, and fostering a collaborative work environmentProficient in analyzing data, identifying trends, and implementing process improvements to optimize efficiency and effectivenessStrong communication and interpersonal skills enable effective collaboration with stakeholders at all levels and in all departments Show less

Oversaw, corrected and ensured all mail enrollment processes were completed daily.Acted as liaison with 3rd party vendors to ensure a smooth and effective exchange of information, documents, and services.Supervised and implemented testing for any issues or updates of systems for business that Back Office or Enrollments could be affected by.

Coached and developed agents from various skill sets (Inbound, RM Grid, Saves, WOW, and Insurance) for success within the company while utilizing data mined from reports to use as reference.Retained daily, weekly, and monthly deliverables. Maintained a top-performing team for several months as the team lead.Provided outstanding assistance to customers.

Worked as HAZMAT First Responder and TechnicianAs Squad Leader, Instructed and led classes and trained soldiers.Conducted soldier counseling and performance reviews.Organized and led missions.