Colin Shields Email & Phone Number

Chattanooga, TN, US

Dedicated Admin to SCRUM Development Team where I participated in the AGILE development format via product sprints.Collected requirements from business owners to implement and customize Salesforce to meet business needs, including configuring profiles, roles, permissions, and workflowsCollaborated with prospective users and clients to understand their.

Chattanooga, Tennessee, United States

Extensive experience in grasping the core values and goals of the company and incorporating them into a successful business strategy for successful growth and outcomesPrimary stakeholder and project lead for numerous developments of new system designs, process improvement implementations, or critical triage events within the companyManaged relations with.

Chattanooga, Tennessee, United States

Oversaw, corrected and ensured all mail enrollment processes were completed daily.Acted as liaison with 3rd party vendors to ensure a smooth and effective exchange of information, documents, and services.Supervised and implemented testing for any issues or updates of systems for business that Back Office or Enrollments could be affected by.

Chattanooga, Tennessee, United States

Coached and developed agents from various skill sets (Inbound, RM Grid, Saves, WOW, and Insurance) for success within the company while utilizing data mined from reports to use as reference.Retained daily, weekly, and monthly deliverables. Maintained a top-performing team for several months as the team lead.Provided outstanding assistance to customers.

Chattanooga, Tennessee, United States

Worked as HAZMAT First Responder and TechnicianAs Squad Leader, Instructed and led classes and trained soldiers.Conducted soldier counseling and performance reviews.Organized and led missions.