Colin Shields Email & Phone Number

Raleigh, North Carolina, United States

Publishes and maintains a full staff schedule, optimizes and manages labor percentages, identifies opportunities for training and staff development, and places orders on behalf of the restaurant. Creates and edits original social media content that reached 7,204 accounts in the last three months, driven brand engagement by 50%, and amassed 10k followers since the launch of the account in 2 years. Interviews, hires, onboards, and trains new team members, enabling them to perform at their best while working in a fast-paced environment. Develops and orchestrates day to day operations and systems while ensuring and empowering service excellence. Demonstrates effective planning for logistics and content of weekly meetings with staff and ownership. Represents the voice of the business by timely responding to all email and social media direct messaging from guests, other organizations and businesses, wholesale customers, and ownership.

Raleigh, North Carolina, United States

Managed bar flow and cleanliness while exemplifying excellent attention to detail. Exemplified essential teamwork, multitasking, and communication skills in a fast paced environment in order to achieve company and team goals. Fostered an inclusive, positive environment and experience for both customers and coworkers

Blowing Rock, Nc

Oversaw and worked with vendors on ordering of bar materials and various restaurant materials. Reviewed and counted daily deposits and financial reports to guarantee all finances and food/beverage waste was accounted for. Promoted to manager in September 2019 based on work ethic, ability to work well with others, and demonstrated leadership skills

Hickory/Lenoir, North Carolina Area

Developed, implemented, and facilitated educational and social programs inside a residence hall that focused on creating a sense of community and learning among undergraduate students. Produced creative monthly social media posts and bulletin boards for residents that taught students about responsible citizenship, personal engagement, and personal development. Provided paraprofessional advising to 35-50 undergraduate students each semester. Enforced University Housing policies, creating a safe and inclusive place for undergraduate students to express individual creativity and camaraderie

Charlotte, North Carolina Area

● Trained new team members in various restaurant positions as well as in customer service.● Responsible for planning how a shift would run in order to ensure it was organized and smooth. ● Managed and mentored all team members as well as team leaders on the shift.● Guide all levels of leadership while on the shift in making decisions about how the business operates.● Brainstorm changes that could be made in order to make the business more efficient and effective.● Ensure accurate money count in the safe at the end of every shift and report daily sales in the database.

Charlotte, North Carolina Area

● Delivered friendly and efficient food service to hundreds of guests on a daily basis.

Bachelor Of Science In Business Administration, Marketing, 3.0

Activities and Societies: - Resident Hall Association (RHA) - University Housing (Resident Assistant)

Bachelor Of Business Administration - Bba, Marketing

Marketing

Diploma Programme, 11-12

Activities and Societies: - DECA - Swim Team - Photography ClubNorth Mecklenburg High School