Colin Kee Email & Phone Number

• Provide technical support and configurations for BC/DR solutions.
• Technical escalation point for L1 engineers.
• Provide customers with guidance on best practices for backups and disaster recovery.
• Manage critical and high-priority cases to expedite the resolution of customer issues.
• Planned and developed a lab environment for the testing of a new product.
• Leading contributor to the company's knowledge base within my team.

De Kalb, Illinois, United States

• Provided remote and onsite support for client desktop, server, and network infrastructure.
• Managed NOC team responsibilities, including triage, prioritization, and delegation of cases.
• Provided Support for Microsoft office and Microsoft Teams.
• Conducted security audits, patch management, malware removal, and vulnerability remediation.
• Managed and provided technical support for VoIP phone systems, including deployment and administration.
• Audited and updated an inventory of 600+ IT assets across the entire customer base.

North Aurora, Illinois, United States

• Support networking, desktop hardware, and software in a Windows environment.
• Support Oracle/Micros Point of Sale (POS) systems.
• Utilized BossDesk for incident tracking and resolution
• Protect management.
• Provide field support to over 60 retail locations.
• Inventory control.

Dekalb, Illinois

• Operate forklifts and other warehouse equipment to fulfill customer orders.
• Track order progress with computers and scanners.
• Assist in annual inventories.
• Review inbound order manifests for accuracy.

San Jose, California

• Contracted by Apple to to test mapping software in Apple Maps vehicles.
• Analyze and document test results.
• Submit daily activity reports to development team.
• Test and calibrate system hardware.
• Test system hardware and software in various environments.
• Operate project vehicles in varying traffic and weather conditions.

Rockford, Illinois Area

• Supervise and direct inbound air cargo traffic.
• Oversee the accurate documentation of shipping manifest and hazardous materials.
• Coordinate with load planners the ensure shipments remain on schedule.
• Use floor scales to accurately weigh air cargo containers.
• Use computers, scanners, and wireless devices to log data and track product movement.
• Comply with all USP policies and TSA/FAA federal regulations.

United States

• Processing and filling prescriptions
• Checking pharmaceutical stock to assess inventory level; placing orders; removing outdated drugs.
• Facilitating communication between the patient and insurance companies, doctors, nurses and labs.
• Data entry into SAP based pharmacy software.
• Training new associates.
• Maintain a positive rapport with customers, vendors and suppliers.

• As an Asset Protection Associate my primary duties were the investigation of internal and external theft as well as the apprehension and detention of offenders. I also served as the stores Safety Team Leader and was.
• Maintain building security, store safety, and OSHA compliance
• Develop and facilitate training of non asset protection associates in the areas of loss prevention and fraud
• Served as a witness in court proceedings
• Maintained the store safety program and served as the safety team leader
• Maintained excellent relations with management, and local law enforcement

• Stocked and organize merchandise using a perpetual inventory
• Provide knowledge on hardware tools and equipment
• Provided excellent customer service

• Maintenance and landscaping of park district properties
• Work as a team to plan and complete large projects
• Coordinate with multiple city departments to complete projects

Rockford, Illinois Area

• Use forklifts and other warehouse equipment to fulfill customer orders.
• Assisting in annual inventories..
• Loading and unloading trucks.
• Review inbound and outbound orders to ensure accuracy.

Rockford, Illinois Area

• Safety team leader
• Member of employee retention committee

Bachelor'S Degree, Information Technology

Associate Of Science (A.S.), Computer And Information Systems, Gpa 3.7

Associate Of Sciences (A.S.), Criminal Justice, Gpa 3.6

Certificate, Criminal Justice Management