Colin M. Email & Phone Number

Whitby, On, Ca

Whitby, Ontario, Canada

- Partner with the Director of CX on delivery of projects and department objectives. Champion the continuous improvement of procedures to enhance the Customer Experience. - Test Automation research and innovation. Collaborate with QA to implement mobile, web and API testing tools and meet automation targets. CI/CD Pipeline maintenance and test outcome analysis.- Automated Performance and Load testing Projects. Build monitors for internal and external systems, set benchmarks, and respond to alerts.- Work with Support, QA, and Development on root causes of escaped defects and delivery of solutions. DevOps tasks to support SLA obligations including deployment and monitoring.

Whitby, Ontario, Canada

- Developed proof of concept tests using new tools to broaden Support and QA coverage- Implemented process improvements to deployment and site monitors in support of SLAs- Worked with Client Experience, Development and IT teams to maintain and enhance test systems- Refinements to client messaging in the Support Portal, Help Center, and dTIMS products- Promoted CX objectives across multiple teams and projects

Working on a contract basis, test and evaluate new features for a major search engine. Provide feedback to developers to enhance localization and usability of these features.

Toronto, Canada Area

Assisted in the promotion and production of a Toronto-based art publication. Responsibilities included editing written content, updating website, managing collaboration tools and coordinating design team.