Colin Macbeth Email and Phone Number

This position involved liaising with customers regarding issues with their new homes and arranging for customer service technicians and contractors to carry out repairs to rectify build defects, including supervision of the trades and inspection of completed work. To deal with NHBC resolutions and claims on build defects in customers new homes.

Claims investigator for 14 years, investigating claims with customers who are within their NHBC 10 year warranty period. This involves written and verbal communication/correspondence with clients and builders as part of the NHBC resolution service. This also involves producing reports for both customers and builders/developers and the costing and scheduling of remedial works with a panel of approved remedial works contractors.

This involved carrying out key stage inspections during the construction of new-build and newly converted homes, identifying defects against NHBC Standards and to liaise with builders to aid improving standards including undertaking toolbox talks with tradespersons and site management.