• Managing 12 Business Development Managers on the Mid Market segmentation• Responsible for meeting the sales targets of the organization through effective planning and forecasting.• Liaising with the client and project managers to achieve sales quotas.• Implementing new strategies in order to achieve targets.• Continuous support to BDM’s through coaching, call monitoring and weekly one to ones.

• Providing on boarding trainings for new starters • Implementing new ongoing and on boarding trainings • Liaising with supervisors and project managers to achieve sales quotas • Personal development with agents through one to one coaching and feedback sessions• Call monitoring

Controlling stock levels.Hiring and training of new staff.Adhering to all company policies, procedures and licensing laws. Cashing up.

Converting sales with cold calling and inbound calls. Processing sales.Adhering to company compliance and targets. ( company conversion target is 10% with mine sitting above company average as of October 2012)

Overseeing a team of 12 staff including new staff. Controlling the sales and service of the store. Responsible for the successful day to day running of the businessFreestyle merchandising when new products come in storeOrganizing staff schedules, delegating duties and hiring new staff.

Deputising for the manager, I was involved in every aspect of managing the store. This included but was not limited to; managing and training a team of staff, event management (seasonal events within the shopping centre), cash-flow management, dealing with any elevated complaints, banking and being a first point of escalation for any staff issues. I instigated a range of marketing ideas to help increase business sales & revenue

Position Held Level 3 sales and service/product Opening and closing of business and cash handlingDealt with deliveries, Stock replenishment, dealing with customer complaints and returnsResponsible in training new staff in every aspect of store operation, coaching at the start and end of day on targets, giving workshops on product knowledge. Liaised with the product manager on new styles and best selling lines. Responsible for visual merchandising of floor and window displays to company standards.

Provided a profitable, professional bar service to customers Trained and developed staff to maximise performance, aid retention and reduce turnoverAssisted in the development of all aspects of sales within the bar, implemented new initiatives to meet and exceed targets.