Colin Mcvey-Withe Email & Phone Number

England, United Kingdom

Liverpool, Merseyside, United Kingdom

Core Duties/Responsibilities: • Carry out projects and ad-hoc activities as determined by the Head of department • Support training team with knowledge capture and training delivery • Become department SME on all schemes. • Review and support on delivery of colleague QA • Develop world class people • Identifies and implement process improvements in immediate area of work responsibility in order to improve throughput and customer service • Resolving complex (sometimes confidential) customer enquiries • Drafting of non-standard correspondence in response to customer enquiries. • Collating and analysing data and produces routine reports • Performing and issuing pension calculations including manual calculations • Provision of technical guidance to other team members • Provide on-the-job coaching to department colleagues • Attend client meetings where necessary • Other tasks as required. Skills, Capabilities and Attributes • Previous pensions experience is essential • Good legislative and technical knowledge • Excellent attention to detail and capable of following defined processes and procedures • Strong communication skills • The desire to deliver exceptional customer service • Proven track record of quality, timely delivery • The ability to develop positive and productive working relationships • Computer literate with a willingness to learn a variety of systems • Strong numeracy and literacy skills

Liverpool, Merseyside, United Kingdom

Providing the highest level of customer service to small/medium, strategic accounts.Accountable for the relationship management of assigned customer base and ensuring that all customer requirements are identified and met.Responsible for Silver product offerings to current customers and driving new business and new lead generation. Key areas of responsibility:• Identify new leads via multiple routes, social media, website, LinkedIn sales navigator. • Full understanding of the sales cycle and decision making process. • Achieve sales targets and KPIs• Identify cross / up sell opportunity• Recognize the customer's key challenges in their business operations and identify products and solutions to the customer's area of need.• Track the sales process through monthly forecast submissions for assigned accounts in order to maximize incoming revenue and profits, and to meet the annual quota objectives.• Fast-paced, multi-functional person.

Liverpool, England

Monitors the funnel of expiring agreements, contacts customers anywhere from 30 days to 6 months (depending on product) in advance of expiration, and provides a proposal/quote to the customer for the continuation of their support and products.Monitors proposals/quotes outstanding to customers to ensure that sales are closed.Interacts and collaborates externally with partners and end users and internally with the Netapp sales team.Handles customer inquiries by explaining the provisions and benefits of the proposed plans; up-sells and upgrades products.Actively pursues the list of lapsed customers, end users and channel partners to sell reinstated products.Tracks proposals/quotes outstanding, orders received, the rate of renewals, and the current forecast for reporting to management.Generates quotes and assures that contracts contain appropriate terms and conditions for maintenance renewals selected by the customer.Assists in negotiation of contracts or maintenance agreements.

Preston Brook, England

Retaining Existing 02 UK Customers From Leaving,Develop and maintain excellent relations with new and existing customers resulting in increased levels of business and customer retention.Maintain excellent knowledge of our portfolio of products and services in order to understand customers’ needs and devise solutions.Respond to incoming requests for cancellation of services and persuade our customers to remain with us.Proactively contact customers who are identified as at risk of cancellation and ensure that every opportunity to retain these customers is investigated.Identify opportunities to turn dissatisfied customers into happy customers.Document customer outcomes to add to our knowledge of reasons why customers choose to retain or cancel their services with us.Identify new business practices that could be introduced or suggest modifications to existing practices that could reduce the risk of customer cancellation.Report regularly to the team manager on all activities relating to the role.Manage the queue of inbound Retention e-mail.Carry out on-demand rate reviews for customers, balancing the needs for retention with protection of business margin.Answer contract enquiries from customers.