Colin Menezes Email and Phone Number

• Reporting directly to the CEO on basis of profitability of the brand, footfall, monthly sales report, and half yearly and yearly sales projections, complete responsibility of managing the store.• Working closely on the creative process and delivered successful watch collaboration, limited editions releases along with Brands plus the boutique and Brands with local passionate watch bloggers & influencers.• Able to easily provide product specifications and an easy explanation of timepiece complications plus clients are always delighted to hear interesting know-how and archival info.• Optimizing new business opportunity by adding a new service of accepting pre-owned and trade-ins with stock on hand this has led to bringing in a comfortable buying experience to the clients further led too repeated and healthy client referrals.• Maintaining a strong relationship with finest watch collectors/enthusiast, and High Net-worth Individuals locally and internationally retaining them with best of my ability.• Handled customer accounts, problem solving, target sale management, order tracking & status, costing and pricing (proposals), studying markets & customer needs.• Providing aftersales service with repairs. • Always managing a smooth and easy approach when it comes to returns, exchange & refunds• Overseeing visual merchandising. • Inventory management.• Content management.• Hiring and Training staff of brand and Product knowledge. • Responsible as retail research buyer of the products and merchandise. • Worked in heading and launching “Lightspeed” POS software and further migrating to Shopify POS & Ecom platform. • Organizing events for boutique openings and new product launch. • Adding inputs on personal Instagram with help of regular stories, articles and engaging with clients virtually.•Participating and setting up stands in Jewelry Arabia Exhibition also exhibiting in small events within the country.

• Mastering technical aspects of the different collections of Audemars Piguet watches & customer experience techniques by attending half yearly training provided by the brand.• Visited factory at Le Brassus for learning and to gain depth knowledge of AP’s manufacturing processes, history and beautiful timepieces.• Achieved 100% rating marked by mystery shoppers’ inspection towards customer experience and product knowledge.• Responsible for assisting high profile clients locally and internationally and meeting regular sales target.• Ensuring excellent Customer Resource Management.• Maintaining regular stock counts, pricing, ensuring timepieces are in good working condition.• Empathizing with client when stock is delayed or out of stock.• Managed repair and return procedures as per Audemars Piguet standard guidelines.• Responsibility as a buyer under supervision of boutique manager.• Ensuring the merchandising and boutique display complies with brand’s worldwide standards. • Participating and setting up the Audemars Piguet stand at the Jewelry Arabia exhibition conducted within the country during the years 2011-2014.

• Worked as sales and trained under following standalone boutiques: - Cartier, Van Cleef & Arpels, Audemars Piguet followed by working under Asia Jeweler’s other multi-brands boutiques that included fine jewelry, fashion/ haute horlogerie brands.• Handling visual merchandising as per brand guidelines.• Meeting majority of personal sales targets campaign run by the company to check each individual sale staff’s ability.• Working and coordinating as a team player.• Taking complete responsibilities of after sales repair service.• Proactively part taking of learning inventory management and other retail operations responsibilities.

• Answering inbound calls with regards to tracking shipments, scheduling pick-ups, freight quotations, other routine enquiries and replying to clients’ emails queries. • Informing the paperwork’s requirements according to Customs Rules, Duty clarification and Regulation of the country.• Handling claims for the customers in freight refund for their shipments lost, damaged, or pilfered. • Lead the team to sell the automation option in ensuring Customers use FedEx based software in preparing Invoice copies and tracking material. • Upselling while on call for new account opening. • Training of new recruits in FedEx Customer Service in the process/procedures employed during course of work. • Taking proactive means on learning how to sell by going on field visits with Territory managers during week-offs.• Successfully completed Project E-glue that is enrolling the software and training the Customer Service Agents with its operations. - Awarded the prestigious Bravo Zulu award for taking the initiative and assisting the IT team in implementation of the FedEx software “E-Glue”. - Awarded Bravo Zulu in setting up the Customer Service department and ensuring business runs as usual after renovation.