Colin Socha Email & Phone Number

Philomath, OR, US

• First platform SRE hire, entrusted to build and grow a centralized SRE function responsible for developing standardized observability technology.
• Designed and implemented a centralized production monitoring console using Prometheus, Grafana, and OpenTelemetry collectors.
• Created visibility into external banking systems by developing a synthetic monitoring framework with AWS CloudWatch Synthetics and Terraform.

• Led and managed production support for containerized AWS microservices and workloads, and effectively led incident response teams to develop solutions to complex problems.
• Integrated DevOps and SRE teams to create a cohesive organization that improved efficiency and productivity in managing domains such as CloudFormation IaC, Gitlab CI/CD, Datadog and Splunk observability, and incident.
• Defined SLIs, SLOs, and SLAs and connected them to our incident response process for automated triage and management

• Enhanced observability by evaluating, purchasing, and managing APM with Datadog. Facilitated organization training and implementation.
• Automated incident discovery and response workflows including SLA-based triage through Jira, Slack, and OpsGenie, significantly reducing toil, MTTD and MTTR. Managed team execution and communicated performance metrics.

• Enabled engineers to swiftly respond to incidents via improved instrumentation and standardized practices. Developed runbooks to define notification, ownership, and response guidelines.
• Enabled developers to self diagnose issues by creating strategies for incident response, root cause analysis, and blameless postmortems.
• Won 1st prize in hackathon with a Python based Slack bot that correlated data from multiple sources, allowing tracing of user actions and errors quickly and accurately.

San Francisco Bay Area

• Grew SRE function from sole contributor to org-wide role via embedded SRE “champions” and establishment of an SRE guild.
• Leveraged New Relic custom transaction attributes for better alerts, easier troubleshooting, and insightful dashboards.
• Developed runbooks documenting alert conditions with descriptions, links, and remediation steps.
• Identified solutions for improving partner API response times. Improved performance by nearly 50% yielding dramatic improvement to loan originations and revenue.
• Identified several unknown, long standing bugs resulting in un-decisioned borrowers. Worked with data and finance teams to directly attribute these fixes with millions in new originations.

• Managed a team of six engineers across multiple geo-locations to create a high performance cross-functional SRE & DevOps team. Screened, interviewed, and hired new talent. Set personal goals and developed the team..

• Optimized operational workflows with a JIRA kanban system. Implemented review and planning sessions, set team objectives, and configured an onboarding protocol for new hires.
• Crafted a comprehensive critical service disruption response plan encompassing response roles, responsibilities, instructions, and communication channels. Developed a post mortem rubric to encourage learning and ensure.

San Francisco, CA

• Developed a Python/Flask dashboard to provide real-time visibility of system health and infrastructure performance. Consolidated data from AWS, NewRelic, and internal checks.
• Created a Python business case monitoring tool to publish daily volumes & financials to Slack with PagerDuty alerts for product teams on failure.

San Francisco, CA

• Built tools for collecting and aggregating statistics such as ActiveMQ consumer/broker metrics and Graylog message counts. Pushed data to NewRelic for dashboards and alerts.
• Investigated discrepancies to justify hundreds of thousands of dollars in suspect transactions. Pinpointed the exact application code causing the incidents to offer solutions and recovery plans.

San Fracisco, CA

Proactive technical management throughout the electronic discovery process: data collection, cataloging, review, and final production.- Analyze complex SQL databases to produce reports and maintain integrity.- Develop automation and support tools in Python, T-SQL, and VBScript.- Mediate, research, and resolve technical client issues.

Williston, VT

Administered Microsoft SQL databases for a Fortune 500 software provider as part of the capital markets group:- Managed industry-leading securities lending data, analyzing over $2 trillion in daily transactions.- Developed and implemented systems for web application support, data analysis, and ETL operations.- Administered 24x7 production databases.

Colchester, VT

- Technical documentation review and enhancement- Microsoft SharePoint design and support

Nashua, NH

- Java, Perl and PHP development- SQL report development- MySQL administration- Email system support and implementation

Cupertino, CA

- Intranet web development and support- Content aggregation

Bachelor Of Science, Computer Networking & Information Security

Activities and Societies: Northeast Collegiate Cyber Defense Competition, Computer Networking & Information Security Club

Professional Certification, Software Development