Colin Brann Email & Phone Number

California, United States

California, United States

Olympic Valley, CA

-Trained three seasons of shop cashiers on RTP One POS. -Assisted in providing customer service and daily cash balancing operations.-Answered customer questions and provided information on procedures or policies.-Maintained and managed workflow of daily shifts for 20-25 ski techs and shop cashiers.-Utilized RTP One POS system to inventory, rent and.

Tahoe City, California, United States

-Lead development and execution of company Onboarding SOP’s for post sales-Created and managed ECOM, Content Site Design and Menu Theme Design Onboarding pipelines in Hubspot, involving SEO/Marketing, Engineering and Design teams-Provide daily IT and QA Support for 100 active partners; averaging 100 closed Support tickets per month-Configure and deploy.

Tahoe City, CA

-Promoted to Operations Manager from Operations Specialist within one year of start date.-Provide daily phone and email problem solving to support homeowners, renters, contractors and field staff.-Conduct walk-throughs of rental properties to ensure they are up to Tahoe Luxury Properties' contract standards.-Coordinate and schedule maintenance, repairs and.

Sausalito, CA

-Promoted to Customer Success Manager from Customer Success Associate in 9 months of start date.-Fast paced start-up environment, with constant opportunities to identify and solve technical challenges.-Built and maintained relationships with new and existing customer accounts after Business Development handoff.-Onboarded 40 customer accounts, trained.

Union City, CA

-Onboarded and provided specific technical support for Lyft drivers, Hertz associates and Pep Boys Service Advisors.-Problem solved XD Program technical issues and maintain continuous log of data to track branch improvements.-Scheduled and rescheduled daily car rental reservations, requiring superior organizational skills and cooperative relationships with.

Tahoe City, CA

-Managed schedules, organized office functions and oversaw daily operations of office with 10 employees.-Developed paperless environment by implementing Google Docs to manage data and inter-office communication.-Prepared daily, weekly and monthly transportation reports and proposals with Word, Excel and Acrobat.-Answered, screened and redirected an average.

San Francisco

-Promoted from seasonal Customer Service Representative to full time Partner Operations within 5 months.-Supervised and trained five full-time representatives on the Partner Operations Team.-Managed regional partner accounts by interacting through daily check-ins, providing on-call training and reports.-Designed and implemented onboarding process with new.

-Prepared detailed incident reports.-Provided customer service for mall guests.-Conducted hourly patrols of mall property -Monitored visitors via patrol and CCTV.-Worked with local police and fire departments during incidents.

Provided prompt customer service dailySuccessfully handled customer complaints and returnsOffered creative suggestions for customers regarding designs and product selectionUsed Quickbooks Point of Sale to finalize salesCorresponded with clients through email and phoneWeekly ordering of productsConducted basic Embroidery and DTG printing machine maintenance.

San Rafael

Provided prompt customer service dailyDaily product stocking and orderingDaily inventorying of back stockRoutine cleaningAnswered store phonesWeekly sale merchandisingResponsible for purchases from various vendorsIncreased monthly sales

Sociology, Bachelors Degree

Education record