Colin Brann Email & Phone Number

California, United States

California, United States

Olympic Valley, Ca

-Trained three seasons of shop cashiers on RTP One POS. -Assisted in providing customer service and daily cash balancing operations.-Answered customer questions and provided information on procedures or policies.-Maintained and managed workflow of daily shifts for 20-25 ski techs and shop cashiers.-Utilized RTP One POS system to inventory, rent and maintain ski/snowboard equipment.-Provided ski and snowboard tune up evaluations, suggestions and hands on tuning.-Conduct nightly equipment inventory counts with RTP One POS system.-Assemble and maintain rental fleet of bicycles.

Tahoe City, California, United States

-Lead development and execution of company Onboarding SOP’s for post sales-Created and managed ECOM, Content Site Design and Menu Theme Design Onboarding pipelines in Hubspot, involving SEO/Marketing, Engineering and Design teams-Provide daily IT and QA Support for 100 active partners; averaging 100 closed Support tickets per month-Configure and deploy Tymber e-commerce menus through Netflify and CloudFlare to beta and to live customer root domain settings-Launched over 100 customers to the Tymber ECOM-Develop product knowledge of business features and services, which include numbers POS systems, -Tymber software, DNS and hosting platforms and CMS -Cultivate relationships with key accounts to encourage growth and upselling of new features-Facilitate Apple and Android mobile app account creation and API key creation for partners

Tahoe City, Ca

-Promoted to Operations Manager from Operations Specialist within one year of start date.-Provide daily phone and email problem solving to support homeowners, renters, contractors and field staff.-Conduct walk-throughs of rental properties to ensure they are up to Tahoe Luxury Properties' contract standards.-Coordinate and schedule maintenance, repairs and improvements with field staff, vendors and contractors.-Create, format and assign Field Operations staff to the weekly check-in schedule via Track software and Excel.-Manage projects, tasks and assignments for a team of up to 20 field operations staff.-Converted paper record keeping in Operations to Google Docs and Sheets for easier team access.-Assist with the implementation of new Track software within the company and Operations Team over nine months. -Provide training and technical support on software navigation, workarounds, and new feature/bug reporting for Operations Team members.-Train Operations Team members on how to navigate and run revenue, housekeeping, scheduling, and hot tub reports in Track software.

Sausalito, Ca

-Promoted to Customer Success Manager from Customer Success Associate in 9 months of start date.-Fast paced start-up environment, with constant opportunities to identify and solve technical challenges.-Built and maintained relationships with new and existing customer accounts after Business Development handoff.-Onboarded 40 customer accounts, trained coaches and staff on SportsBoard web and mobile platforms.-Provided weekly check-ins with program directors and coaches via phone/email to discuss technical issues and feedback.-Converted, formatted and uploaded weekly event rosters/schedules with PDF converter, Excel and Sublime Text.-Identified, documented and reported bugs, errors, and other issues within mobile and web applications.-Worked alongside engineering developers with testing and support for sports software (Web, iPad and iPhone).

Union City, Ca

-Onboarded and provided specific technical support for Lyft drivers, Hertz associates and Pep Boys Service Advisors.-Problem solved XD Program technical issues and maintain continuous log of data to track branch improvements.-Scheduled and rescheduled daily car rental reservations, requiring superior organizational skills and cooperative relationships with numerous partners to ensure available inventory.-Built strong business relationships with in-store Hertz associates and Pep Boys Service Advisors.-Achieved and maintained the highest NPS score across the SF Bay Area region of 69%.-Streamlined driver sign in process and reduced wait times by over 50% by creating a Google Docs questionnaire that was available on mobile devices, which populated into a digital waiting list.-Reported feature improvement requests and bugs to the Express Drive Manager.

Tahoe City, Ca

-Managed schedules, organized office functions and oversaw daily operations of office with 10 employees.-Developed paperless environment by implementing Google Docs to manage data and inter-office communication.-Prepared daily, weekly and monthly transportation reports and proposals with Word, Excel and Acrobat.-Answered, screened and redirected an average of 540 phone calls with professionalism and efficiency.-Performed basic accounting functions including cash reconciliation and bill pay.

San Francisco

-Promoted from seasonal Customer Service Representative to full time Partner Operations within 5 months.-Supervised and trained five full-time representatives on the Partner Operations Team.-Managed regional partner accounts by interacting through daily check-ins, providing on-call training and reports.-Designed and implemented onboarding process with new and existing features for ski resort partners.-Provided in-depth written explanations for the Engineering Team on user pain points and bugs.-Participated in cross-departmental collaboration as internal client advocates for partner pain points.-Identified the need for improved product quality and developed a framework to guide efforts to the Product Team.

-Prepared detailed incident reports.-Provided customer service for mall guests.-Conducted hourly patrols of mall property -Monitored visitors via patrol and CCTV.-Worked with local police and fire departments during incidents.

Provided prompt customer service dailySuccessfully handled customer complaints and returnsOffered creative suggestions for customers regarding designs and product selectionUsed Quickbooks Point of Sale to finalize salesCorresponded with clients through email and phoneWeekly ordering of productsConducted basic Embroidery and DTG printing machine maintenance and repairs

San Rafael

Provided prompt customer service dailyDaily product stocking and orderingDaily inventorying of back stockRoutine cleaningAnswered store phonesWeekly sale merchandisingResponsible for purchases from various vendorsIncreased monthly sales

Sociology, Bachelors Degree

Education record