I am currently a professional PCV driver. The idea of driving large vehicles appealed to me, so I obtained my license with assistance from Newport Transport Ltd. Honestly, I'm enjoying it; I've always appreciated being on the road. I'm open to where this path may lead and to exploring other opportunities. It represents a significant shift for me. I might consider advancing to class 2 and 1 licenses unless better opportunities arise. Recently, I've become part of the Newport Transport's Private… Show more I am currently a professional PCV driver. The idea of driving large vehicles appealed to me, so I obtained my license with assistance from Newport Transport Ltd. Honestly, I'm enjoying it; I've always appreciated being on the road. I'm open to where this path may lead and to exploring other opportunities. It represents a significant shift for me. I might consider advancing to class 2 and 1 licenses unless better opportunities arise. Recently, I've become part of the Newport Transport's Private Hire division, Newport Coach, driving luxury coaches for school contracts and private hires nationwide. Show less

This role involves second-line support, where we escalate faults to other internal network resolution groups within the company. We receive calls from various departments and utilize tools like Putty to check for network faults in specific areas, and specialized software tools to take readings from devices such as modems, TV boxes, and phone lines connected to the network. We monitor readings including upstream and downstream power levels (dBmV) and SNR levels (dB), as well as T1/T2/T3/T4… Show more This role involves second-line support, where we escalate faults to other internal network resolution groups within the company. We receive calls from various departments and utilize tools like Putty to check for network faults in specific areas, and specialized software tools to take readings from devices such as modems, TV boxes, and phone lines connected to the network. We monitor readings including upstream and downstream power levels (dBmV) and SNR levels (dB), as well as T1/T2/T3/T4 timeout counts, flap counts, power adjustments, and insertion fails. For the broader network, we examine channel SNR, FEC (forward error corrections), and utilization levels. Putty is used extensively for running network diagnostics, addressing issues ranging from utilization to routing problems, Major Service Outages (MSOs), and telecommunication faults or network outages. Occasionally, we communicate directly with customers to resolve issues that frontline staff encounter. Faults that cannot be resolved by the second-line team are escalated, requiring either an engineer visit for localized customer issues or a ticket raised to the network team for broader network issues. Additionally, we maintain vigilance on performance against established KPIs. Show less

I have experience working with various ISP resellers, including ntl: Freedom, virgin.net, Tesco Internet Access, and Which Online Support, through Fujitsu Services and later Manpower UK. My responsibilities spanned handling incoming and outbound calls for Customer Services and Technical Support, second-line Technical Support, live chat with remote assistance, written correspondence, and managing Ofcom and Ombudsman (CISAS/Otelo) complaints, as well as ADSL broadband provisioning. In addition to… Show more I have experience working with various ISP resellers, including ntl: Freedom, virgin.net, Tesco Internet Access, and Which Online Support, through Fujitsu Services and later Manpower UK. My responsibilities spanned handling incoming and outbound calls for Customer Services and Technical Support, second-line Technical Support, live chat with remote assistance, written correspondence, and managing Ofcom and Ombudsman (CISAS/Otelo) complaints, as well as ADSL broadband provisioning. In addition to assisting customers with Broadband issues and liaising with BT through the ADSL team, I provided basic PC support, addressing web browser issues, email complications, and security threats as needed. Show less

In my former position at Fujitsu Services in Newport, I provided support to Tesco Internet Access customers, assisting them with their Broadband service issues. My support was delivered through phone, email, remote assistance, and written correspondence. Additionally, I served as a second-line support agent, responsible for vetting and escalating faults to the ADSL department, or personally calling customers back to resolve issues when feasible. A similar role was held with the Virgin Media… Show more In my former position at Fujitsu Services in Newport, I provided support to Tesco Internet Access customers, assisting them with their Broadband service issues. My support was delivered through phone, email, remote assistance, and written correspondence. Additionally, I served as a second-line support agent, responsible for vetting and escalating faults to the ADSL department, or personally calling customers back to resolve issues when feasible. A similar role was held with the Virgin Media National ADSL product in Newport. At Virgin Media in Swansea, I worked in the ADSL department, also known as Back Office Provisioning, for Tesco Internet Access, where I raised faults with Broadband suppliers like BT Wholesale or Cable and Wireless, depending on the customer's service. Subsequently, I supported the SMPF (Cable and Wireless service) Virgin Media National second-line support and faults team, aiding front-line agents and customers with broadband-related issues, taking ownership of these issues, and managing technical problems until resolution, on a daily basis.Previously, I was assigned to ISPs such as ntl: Freedom, virgin.net, and Tesco Internet Access, supporting their Customer Services and Technical Support Departments. My responsibilities included handling incoming telephone calls on their Customer Services and Technical Support lines, conducting live chat sessions, and providing remote assistance (using Log Me In Rescue) to remotely fix customer PCs whenever possible, offering advice and coaching for PC maintenance and security threat management, as well as email support. Show less

In my former role at Adecco in Newport (Virgin Media), I supported Tesco Internet Access customers by resolving their Broadband service issues. My support was provided through phone, email, remote assistance, and written correspondence. Additionally, as a second-line support agent, I vetted and escalated faults to the ADSL department or personally called customers back if I believed the issue could be resolved directly. This role was mirrored in my work with the Virgin Media National ADSL… Show more In my former role at Adecco in Newport (Virgin Media), I supported Tesco Internet Access customers by resolving their Broadband service issues. My support was provided through phone, email, remote assistance, and written correspondence. Additionally, as a second-line support agent, I vetted and escalated faults to the ADSL department or personally called customers back if I believed the issue could be resolved directly. This role was mirrored in my work with the Virgin Media National ADSL product in Newport. At Virgin Media in Swansea, within the ADSL department (Back Office Provisioning), I raised faults for Tesco Internet Access to either BT Wholesale or Cable and Wireless, depending on the customer's service. Subsequently, I supported the SMPF Virgin Media National second-line support and faults team, assisting front-line agents and customers with broadband issues and taking ownership of these problems, managing technical issues to resolution with meticulous attention to detail on a daily basis.Previously, I was assigned to ISPs such as ntl: Freedom, virgin.net, and Tesco Internet Access, supporting their Customer Services and Technical Support Departments. This role involved handling incoming calls on their Customer Services and Technical Support lines, conducting live chat sessions, providing remote assistance to repair customer PCs when possible, offering advice and coaching for PC maintenance and security threat management, as well as email support. Show less

While working at Megabowl Ltd., which was initially launched by Allied Leisure PLC, I led a team of technicians. My responsibilities included training, coordinating their workload, managing stock of spare parts, and reordering essential components. Our team ensured the upkeep and repair of all bowling equipment, such as the lanes, AMF 82/70 pinsetter machines, and the AMF Advantage scoring system, including monitors and consoles. We also performed minor building repairs, plumbing, and… Show more While working at Megabowl Ltd., which was initially launched by Allied Leisure PLC, I led a team of technicians. My responsibilities included training, coordinating their workload, managing stock of spare parts, and reordering essential components. Our team ensured the upkeep and repair of all bowling equipment, such as the lanes, AMF 82/70 pinsetter machines, and the AMF Advantage scoring system, including monitors and consoles. We also performed minor building repairs, plumbing, and electrical maintenance, covering nearly every aspect of the bowling center. This included fixing all elements of the laser tag games Quasar and Q2000, from the electronic PCBs in the gun packs, energizers, and base units to replacing faulty diodes and IC chips, as well as maintaining the computers that operated the system. During my tenure with Megabowl Ltd., I frequently served as a regional technician, filling in for others during absences or vacations, which entailed extensive travel to various locations across the UK to conduct repairs, maintenance, back-of-house audits, and address staffing, training, and health and safety matters. My experience extends to working on AMF 82/70 and 82/90 (XL) pinsetters, as well as Brunswick GS and GS-X series machines. I have also been involved in installations, setting up pinsetter machinery, lanes, and scoring systems from Qubica, AMF (Advantage and Boss), and Brunswick.After leaving the industry, I occasionally keep up with the latest developments in pinsetter machinery from companies like QubicaAMF, Vantage, and Brunswick. Currently, my favorite is the QubicaAMF XLi EDGE Pinsetter machine. Mendes machines also pique my interest, though I'm still assessing them. If anyone is opening a new venue in my area with XLi machines, I'm open to offers. It's a role I can easily readapt to. Show less