Colin Buys, Mba Email & Phone Number

Arlington, Va, Us

Remote

• #1 Ranked Strategic Client Success Manager at InDebted based on revenue targets.• Surpassed individual revenue targets by achieving over 125% in 2024 and over 115% in 2023.• Managed the highest volume of clients across the US and Canada, ensuring optimal satisfaction and performance.• Served as Interim Manager for UK clients from September 2023 to August 2024, successfully maintaining and improving account operations.• Collaborated cross-functionally with data, engineering, QA, compliance, legal, finance, and client support teams to enhance client outcomes and performance.• Developed deep expertise in InDebted's AI-driven collections product, serving as a go-to resource for product knowledge.• Supported and managed the sales process for new client acquisitions and expansion opportunities.• Provided tailored support to diverse clients across industries, including Buy Now Pay Later (BNPL), finance, utility companies, payment facilitators (online gambling, cryptos, retail), and subscription-based businesses.

Alexandria, Virginia

After meeting Rosemary at the Torpedo Factory we quickly became close friends. Through our interactions she learned about some of my passions including interior design, space organization, marketing, website design, and customer experience both in-person and virtually. With conflicting priorities and never enough time to get everything done Rosemary asked me give her a hand. My first project involved renovating her studio space which was in desperate need of help. For this project I was able to completely repaint the space, organize her materials, shuffle around the movable walls to create a set of mini galleries, properly hang her work, and build new shelving. Throughout this process we regularly discussed different marketing strategies and website designs for her planned new site. Through my educational and professional experience I was able to help guide her artistic mind to proven strategies. These discussion and my support has helped grow her social media presence and allowed her to launch the site she has imagined for many years with the functionality users desire. Moving forward I will continue to manage website updates along with side projects related to marketing and customer engagement. I have also helped create materials for her speaking engagements at colleges, galleries, etc.

Remote

Wind Song Acres is a family run business making homemade healthy products. Their business began out of the personal need for a natural alternative to harsh synthetic bars of soap for their family. After successfully creating a recipe they were happy with friends and other family members took notice and started to request soaps for themselves. Quickly the demand grew and their business was born. It has grown from a small need for safe and healthy soaps into a business creating some of the best soaps, soy candles, lotions, shaving creams, bath fizzies, and more. While being very good at handcrafting their products the family had never run a business and needed a little help formalizing and standardizing their operations. We began working together by first better understanding their customers and the channels they sell into. We established a tracking system to see what products and scents sold which helped formalize a stocking process on the back end. This helped increase efficiency and reduce waste from creation of more seasonal products at the wrong time. Another important component was reevaluating their pricing model to make sure they are competitive and measuring all costs of production. Once our initial strategy was created we focused our energy on updating their website to make it easy to use as well as increasing marketing efforts on social media. After some initial success we realized they needed a new channel to sell into as they were maxing out their time attending shows but still had the capacity to produce more products. After doing some further research we agreed to increase their focus on wholesale accounts and created a outreach plan to successfully do so. Wind Song Acres is still a small family run business but is constantly growing and surprising me with the products they create and happiness they bring to their customers. Moving forward I am continually supporting strategy execution and evolution.

Arlington, Virginia, United States

• #1 Ranked CSM across INDG based on Metrics & KPI's• Maintained a renewal rate over 90% • Promoted to newly created position based on firm leading performance and additional responsibilities • Chosen for Leadership Initiative Development Program – 1 of 12 top performers out of the entire company based on performance and leadership aptitude to influence our culture and advance INDG• Training Goals (year – % of goal): 2021 - 171%, 2020 - 145%, 2019 - 125%, 2018 - 138%, 2017 - 110%• Total Client Meeting Goals (year – % of goal): 2021 – 154%, 2020 – 195%, Not tracked in prior years• Closed $400k+ in new business & upgrades covering vacant territories & through referrals in 2021• Excelled as a connector of people to ensure team success and provide world class support for our clients• Support highest number of Top 100 CPA firms and Strategic Financial Services firms• Conducted over 1300 trainings for over 10,000 professionals since 2017

In October INDG went through a reorganization that siloed teams by client type and added more positions to support our clients. I became responsible for providing world class service and account management to tax and accounting firms. I work closely with many top 100 firms as well as smaller firms to make sure they are comfortable with Bloomberg Tax solutions and have support when navigating the many challenging changes throughout Federal, State, & International Tax. Ultimately I help them do their jobs faster and more efficiently while increasing their ability to grow revenue.• #1 Ranked CSM within Bloomberg Tax & Accounting for 2020• Achieved 195% of my 2020 yearly goal for meetings completed• Reached 145% of my 2020 training meeting goal• Helped cover vacant territories while exceeding my normal goals and responsibilities• Mentored multiple junior colleagues to advance their skills and influence their success• Overhauled and updated the CPE training process for all INDG• Manages CPE Certifications for new staff. • Successfully closed new business sales and upsell opportunities

Arlington, Va

• Acted as a strategic advisor to drive INDG adoption, translate business objectives to use cases and deliver ongoing business value to secure renewals.• Selected to the Achievers Club 2018 & 2020 as a top performer • Partnered with 7 Account Executives to help grow and support our territories• Secured over $12 million in yearly revenue from client renewals and up-sell opportunities• Supported Accounting, Financial Services, Corporate, Legal, & Government Clients• Managed renewal process of over 450 subscriptions by partnering with decision makers• Supported the migration of accounts from legacy platform to new product platform• Established long-term relationships with customers and collaborated with Account Executives to help identify up-sell potential in current accounts• Partnered closely with key accounts to ensure client success and maximum utilization of tax platform• Conducted customized trainings for end users to enhance proficiency across multiple software platforms• Monitored client satisfaction and provided feedback to editorial and product management teams to improve our products• Utilized Salesforce & Tableau to track usage and implement new strategies to increase adoption and retention rates

• Chosen to support new go-to-market-strategy to expand and promote growth into US state & local market• Used analytical and problem-solving skills to adapt our strategy to better match market needs• Strong knowledge of selling into various government markets and experience in account management• Assisted the management of 147 Canadian government human resources and IT clients focused on relationship building, increased adoption, identified opportunities for growth and new sales opportunities• Earned a coveted spot on CEB’s Associates Circle as a top 50 global performer (2015 & 2016)• Lead client calls to diagnose and deliver seamless service focused on strategy and process improvement• Built & managed successful sales pipeline including creation and distribution of email campaigns and marketing materials

Arlington, Virginia

• Selected to support two Senior Account Managers with over $8 million in revenue during busiest quarter• Managed 24 different functionally based products including finance, human resources, IT, and marketing• Helped attain 151% of 2014 Q4 goal & 125.5% of 2014 annual goal• Proactively maintained up-to-date CRM database (Salesforce)• Supported C level executives on top priority projects and provided tailored recommendations and support• Diagnosed key challenges for my clients and linked interdependencies to help focus in the right areas • Helped manage a portfolio of 55 clients including 12 Fortune 500 Finance teams• Developed and implemented service plans and membership utilization measurement tools to ensure positive client experiences and continued relationship building• Experience with Microsoft Office: PowerPoint, Outlook, Excel, Word

• Helped coordinate and execute private events• Ensured positive customer experience by building rapport with clients• Trained employees on proper customer service and vehicle handling

• Hand selected for critical quarter long employment to grow RIT Saunders Consulting Group• Utilized consulting life-cycle process• Built & implemented comprehensive sales funnel• Developed standard prospect communication plan • Managed email and phone campaigns• Created an SEO improvement plan• Research & new business analysis to identify business problems• Achieved 115% of meeting recruitment goal

• Verified information on 18k client accounts and partner companies• Assisted outbound marketing campaigns for broker recruitment • Reorganized client information systems to increase efficiency• Transferred 10,000 sensitive client accounts from paper to digital systems

Master Of Business Administration (Mba), Marketing, Management, 4.0 Gpa

Activities and Societies: Graduate Management Association, Rock Climbing Club, Beta Gamma Sigma, Phi Theta Kappa

Bachelors Of Science Degree- Aacsb Accredited Program, Major: Business Management Minor: Writing, 4.0 Gpa

Activities and Societies: Rock Climbing Club, Beta Gamma Sigma, Phi Theta Kappa, Scholarship Key Award

Education record