Colin Buys, Mba Email & Phone Number

Arlington, VA, US

Remote

• #1 Ranked Strategic Client Success Manager at InDebted based on revenue targets.
• Surpassed individual revenue targets by achieving over 125% in 2024 and over 115% in 2023.
• Managed the highest volume of clients across the US and Canada, ensuring optimal satisfaction and performance.
• Served as Interim Manager for UK clients from September 2023 to August 2024, successfully maintaining and improving account operations.
• Collaborated cross-functionally with data, engineering, QA, compliance, legal, finance, and client support teams to enhance client outcomes and performance.
• Developed deep expertise in InDebted's AI-driven collections product, serving as a go-to resource for product knowledge.

Alexandria, Virginia

After meeting Rosemary at the Torpedo Factory we quickly became close friends. Through our interactions she learned about some of my passions including interior design, space organization, marketing, website design, and customer experience both in-person and virtually. With conflicting priorities and never enough time to get everything done Rosemary asked.

Remote

Wind Song Acres is a family run business making homemade healthy products. Their business began out of the personal need for a natural alternative to harsh synthetic bars of soap for their family. After successfully creating a recipe they were happy with friends and other family members took notice and started to request soaps for themselves. Quickly the.

Arlington, Virginia, United States

• #1 Ranked CSM across INDG based on Metrics & KPI's
• Maintained a renewal rate over 90%
• Promoted to newly created position based on firm leading performance and additional responsibilities
• Chosen for Leadership Initiative Development Program – 1 of 12 top performers out of the entire company based on performance and leadership aptitude to influence our culture and advance INDG
• Training Goals (year – % of goal): 2021 - 171%, 2020 - 145%, 2019 - 125%, 2018 - 138%, 2017 - 110%
• Total Client Meeting Goals (year – % of goal): 2021 – 154%, 2020 – 195%, Not tracked in prior years

• In October INDG went through a reorganization that siloed teams by client type and added more positions to support our clients. I became responsible for providing world class service and account management to tax and.
• #1 Ranked CSM within Bloomberg Tax & Accounting for 2020
• Achieved 195% of my 2020 yearly goal for meetings completed
• Reached 145% of my 2020 training meeting goal
• Helped cover vacant territories while exceeding my normal goals and responsibilities
• Mentored multiple junior colleagues to advance their skills and influence their success

Arlington, VA

• Acted as a strategic advisor to drive INDG adoption, translate business objectives to use cases and deliver ongoing business value to secure renewals.
• Selected to the Achievers Club 2018 & 2020 as a top performer
• Partnered with 7 Account Executives to help grow and support our territories
• Secured over $12 million in yearly revenue from client renewals and up-sell opportunities
• Supported Accounting, Financial Services, Corporate, Legal, & Government Clients
• Managed renewal process of over 450 subscriptions by partnering with decision makers

• Chosen to support new go-to-market-strategy to expand and promote growth into US state & local market
• Used analytical and problem-solving skills to adapt our strategy to better match market needs
• Strong knowledge of selling into various government markets and experience in account management
• Assisted the management of 147 Canadian government human resources and IT clients focused on relationship building, increased adoption, identified opportunities for growth and new sales opportunities
• Earned a coveted spot on CEB’s Associates Circle as a top 50 global performer (2015 & 2016)
• Lead client calls to diagnose and deliver seamless service focused on strategy and process improvement

Arlington, Virginia

• Selected to support two Senior Account Managers with over $8 million in revenue during busiest quarter
• Managed 24 different functionally based products including finance, human resources, IT, and marketing
• Helped attain 151% of 2014 Q4 goal & 125.5% of 2014 annual goal
• Proactively maintained up-to-date CRM database (Salesforce)
• Supported C level executives on top priority projects and provided tailored recommendations and support
• Diagnosed key challenges for my clients and linked interdependencies to help focus in the right areas

• Helped coordinate and execute private events
• Ensured positive customer experience by building rapport with clients
• Trained employees on proper customer service and vehicle handling

• Hand selected for critical quarter long employment to grow RIT Saunders Consulting Group
• Utilized consulting life-cycle process
• Built & implemented comprehensive sales funnel
• Developed standard prospect communication plan
• Managed email and phone campaigns
• Created an SEO improvement plan

• Verified information on 18k client accounts and partner companies
• Assisted outbound marketing campaigns for broker recruitment
• Reorganized client information systems to increase efficiency
• Transferred 10,000 sensitive client accounts from paper to digital systems

Master Of Business Administration (Mba), Marketing, Management, 4.0 Gpa

Activities and Societies: Graduate Management Association, Rock Climbing Club, Beta Gamma Sigma, Phi Theta Kappa

Bachelors Of Science Degree- Aacsb Accredited Program, Major: Business Management Minor: Writing, 4.0 Gpa

Activities and Societies: Rock Climbing Club, Beta Gamma Sigma, Phi Theta Kappa, Scholarship Key Award

Education record