Colin S. Email & Phone Number

United States

Collegeville, Pennsylvania, United States

CAI remote Cybersecurity Analyst for Chesapeake Utilities Corporation

Oaks, Pennsylvania

CAI at SEI Investments, Oaks, PA: Sept 2019-PresentService Desk AnalystDiagnose, troubleshoot, and restore hardware, software, and service quickly. Identity management of credentials for terminated employees. Incident remediation and client support of internal users and external clients. • Identity Management –Disable terminated employee credentials, verify identity of users, unlocked accounts, and reset passwords.• Bitlocker – Configure and recover encrypted… Show more CAI at SEI Investments, Oaks, PA: Sept 2019-PresentService Desk AnalystDiagnose, troubleshoot, and restore hardware, software, and service quickly. Identity management of credentials for terminated employees. Incident remediation and client support of internal users and external clients. • Identity Management –Disable terminated employee credentials, verify identity of users, unlocked accounts, and reset passwords.• Bitlocker – Configure and recover encrypted devices• Cisco AnyConnect – Manage users and devices connecting to the corporate WIFI.• Software Management – Installation, Update, and troubleshoot software: Windows 10, VMware Airwatch, IP Communicator, SEI Developed applications and others. Show less

Chesterbrook

Consulting, End-to-end managed service, and technology service provider. Hardware, OS, and application software maintenance, troubleshooting, and repair. OS and application installation and configuration and drive encryption.• SCCM – Deployed software, and supported local and remote end user devices • MacAfee EPO – Encrypted storage devices, recovered from encryption login issues, and virus scan enterprise (VSE) • Data Recovery – Recovered data from failed storage devices using… Show more Consulting, End-to-end managed service, and technology service provider. Hardware, OS, and application software maintenance, troubleshooting, and repair. OS and application installation and configuration and drive encryption.• SCCM – Deployed software, and supported local and remote end user devices • MacAfee EPO – Encrypted storage devices, recovered from encryption login issues, and virus scan enterprise (VSE) • Data Recovery – Recovered data from failed storage devices using McAfee DETech • Windows 7 and 10 – Installation and troubleshooting of performance, driver, and other issues • Patch Management – Updated and patched software, updated windows, and flashed bios • Active Directory – Account creation, group policy management, and password resets Show less

Collegeville, Pa

Manage service provider for clients in healthcare, manufacturing, veterinarian hospitals, and financial firms.• Troubleshot performance issues and removed malware• Configured and created Active Directory user accounts• Created and modified Microsoft Exchange 2010, 2013, and 2016 mailboxes• Patched, managed, and monitored devices using Connectwise Automate (Labtech)• Researched using IT Glue and documented issues in ConnectWise ticketing system

Malvern, Pa

Provided application support for U.S. and international customers within the healthcare industry. Applications include, but not limited to: Soarian Clinicals, Soarian Critical Care, Soarian Scheduling, Soarian Financials, Decision Support, Syngo Workflow, Novius Lab, OPENLink, Unity, Pharmacy, Imaging. Highly experienced in Kepner-Tregoe trouble-shooting methodology.• Monitored network, interfaces, and hosted servers alerted appropriate resources when issues arose to ensure system… Show more Provided application support for U.S. and international customers within the healthcare industry. Applications include, but not limited to: Soarian Clinicals, Soarian Critical Care, Soarian Scheduling, Soarian Financials, Decision Support, Syngo Workflow, Novius Lab, OPENLink, Unity, Pharmacy, Imaging. Highly experienced in Kepner-Tregoe trouble-shooting methodology.• Monitored network, interfaces, and hosted servers alerted appropriate resources when issues arose to ensure system stability.• Managed workflow for team of 12 and assigned resources to ensure critical issues were addressed and resolved promptly.• Conducted in-depth research to identify Siemens Imaging Application issue, enabling second level support to resolve quickly and maximize uptime for the client. • Developed junior team members by providing technical guidance and support to increase their knowledge base and raise the team’s overall level of expertise. • Identified and entered problem statements in 97% tickets for trouble-shooting methodology exceeding department standard of 95%. Consistently resolved problems in under an hour. • Upgraded client systems to comply with new federal regulations regarding claim submissions.• Selected to assist dayside groups with application support for EDM and Soarian Financials. • Attended intense two-day training for Soarian Clinicals to better assist the dayside group. • Initiated program for contingency planning which provided the ability for staff to log in from remote location. • Continued education through on-line and in-class room trainings for multiple products.• Received excellent quality reviews on a monthly basis. Show less