Colin S. Email & Phone Number

United States

Collegeville, Pennsylvania, United States

CAI remote Cybersecurity Analyst for Chesapeake Utilities Corporation

Oaks, Pennsylvania

• CAI at SEI Investments, Oaks, PA: Sept 2019-PresentService Desk AnalystDiagnose, troubleshoot, and restore hardware, software, and service quickly. Identity management of credentials for terminated employees. Incident.
• Identity Management –Disable terminated employee credentials, verify identity of users, unlocked accounts, and reset passwords.
• Bitlocker – Configure and recover encrypted… Show more CAI at SEI Investments, Oaks, PA: Sept 2019-PresentService Desk AnalystDiagnose, troubleshoot, and restore hardware, software, and service quickly. Identity.
• Bitlocker – Configure and recover encrypted devices
• Cisco AnyConnect – Manage users and devices connecting to the corporate WIFI.
• Software Management – Installation, Update, and troubleshoot software: Windows 10, VMware Airwatch, IP Communicator, SEI Developed applications and others. Show less

Chesterbrook

• Consulting, End-to-end managed service, and technology service provider. Hardware, OS, and application software maintenance, troubleshooting, and repair. OS and application installation and configuration and drive.
• SCCM – Deployed software, and supported local and remote end user devices
• MacAfee EPO – Encrypted storage devices, recovered from encryption login issues, and virus scan enterprise (VSE)
• Data Recovery – Recovered data from failed storage devices using… Show more Consulting, End-to-end managed service, and technology service provider. Hardware, OS, and application software maintenance, troubleshooting.
• Data Recovery – Recovered data from failed storage devices using McAfee DETech
• Windows 7 and 10 – Installation and troubleshooting of performance, driver, and other issues

Collegeville, PA

• Manage service provider for clients in healthcare, manufacturing, veterinarian hospitals, and financial firms.
• Troubleshot performance issues and removed malware
• Configured and created Active Directory user accounts
• Created and modified Microsoft Exchange 2010, 2013, and 2016 mailboxes
• Patched, managed, and monitored devices using Connectwise Automate (Labtech)
• Researched using IT Glue and documented issues in ConnectWise ticketing system

Malvern, PA

• Provided application support for U.S. and international customers within the healthcare industry. Applications include, but not limited to: Soarian Clinicals, Soarian Critical Care, Soarian Scheduling, Soarian.
• Monitored network, interfaces, and hosted servers alerted appropriate resources when issues arose to ensure system… Show more Provided application support for U.S. and international customers within the healthcare.
• Monitored network, interfaces, and hosted servers alerted appropriate resources when issues arose to ensure system stability.
• Managed workflow for team of 12 and assigned resources to ensure critical issues were addressed and resolved promptly.
• Conducted in-depth research to identify Siemens Imaging Application issue, enabling second level support to resolve quickly and maximize uptime for the client.
• Developed junior team members by providing technical guidance and support to increase their knowledge base and raise the team’s overall level of expertise.