Colin Smith Email & Phone Number

Beaverton, Or

• Restructured and implemented the new hire orientation training process for the Company.  Administer the learning management system (Talent LMS) used for new hire and ongoing training. • Write, direct and edit training videos to be used as courses on the LMS. • Design all other course content, including quizzes to test retention.  Rebuilt the new hire training checklists for all divisions to make them more structured and comprehensive.  Trained executives and managers on the new LMS processes.• Create and update training modules for the Total Process Reliability (TPR) program and the LMS.  Conduct all new hire and ongoing training on these subjects using these modules. • Develop training aids to help employees stay accountable for the inspection, cleaning and lubrication standards for equipment and work areas. Continually update training aids to keep them current. • Research and help select training courses for mid-level managers.• Led over 40 cross-functional teams, each focused on delivering creative improvements to processes, equipment and work areas.  Coach team leaders on how to facilitate effective meetings and build cohesive teams.  Work with each team to create a project schedule and to build and manage a budget.  Coordinate resources needed to accomplish projects and communicate to affected stakeholders.  Facilitate bi-weekly meetings with Executives and Owner to report on team progress and collaborate to remove obstacles for further team progress.• Coordinated with a professional video crew to produce the Company recruitment and retention video displayed on website.  Supervised the creative process from story-boarding to final cut approval.  Managed filming schedule to allow video crew to film 60 scenes in over 10 locations.

• Partnered with Intel personnel onsite to provide customer service prior to, during and after sale of spare parts• Ensured customer orders were taken properly and scheduled release of company inventory • Collaborated with the Supply Chain (Intel personnel, Dallas CSR, Logistics, etc.) on a daily basis • Maintained records of all customer order transactions and reviewed with Intel personnel weekly • Worked with Warranty Dept., HTA Site personnel and customers to efficiently transact warranty parts• Optimized onsite inventory to meet Hitachi and Intel requirements using SAP and Intel proprietary systems• Worked with Hitachi Repair Dept. to maintain onsite repair stock and ensured timely replacement of repaired parts• Completed monthly sales and inventory reconciliation and invoicing• Created and distributed reports relating to inventory, sales, purchasing, returns, and critical parts • Performed semi-annual physical inventory audits for corporate reporting purpose• Worked with international logistics departments within Hitachi and Intel to efficiently source parts globally• Facilitated meetings with Customer and Company personnel on a weekly basis

Tri Corporation designs and delivers experiential business leadership simulations to market leading corporations around the world. • Worked directly with CEO and management employees to rebuild a comprehensive Excel-based business simulation model in order to improve functionality and enhance the learning process for participants. o Calculated or processed features that included: competitive analysis, economic condition fluctuations, demand forecasts, inventory management, supply chain analysis, production forecasts, labor changes, product quality, terms of deals, impact of new technology, and customer scorecards. o Revised complex Excel functions, calculations, automation macros and restructured to tailor training experience. o Customized intricate financial statements to properly display simulated data in an organized and systematic fashion.• Facilitated business-leadership simulations (3-4 days each) for upper level management candidates at Fortune 500 companies. o Role played and negotiated as various fictional characters in the simulations (e.g., suppliers, customers, managers, etc.) to enhance the learning experience of the teams participating in the program. o Maintained constant communication between participants and Tri Corporation team during extremely time sensitive, competitive and stressful scenarios. o Conducted a mock press conference for participants during the simulation. o Anticipated and responded to technical problems within the Excel model.

Eugene, Oregon Area

• Collected rent and dues from members in order to keep house running smoothly• Developed relationship with professional accountant and worked with him to maintain budget• Worked with the whole executive board to make important decisions for the fraternity

• Built knowledge working in different warehouse, building, and housing settings• Worked tirelessly to complete each job in the estimated time to increase customer satisfaction• Provided excellent customer service on every job to increase customer trust and loyalty

Eugene, Oregon Area

• Learned on the job in an extremely high pressure atmosphere without any prior retail experience• Procured items from warehouse in order to continuously maintain stock on the sales floor• Given more responsibility each day of the event