IT Project Manager providing a single point of contact for IT to the TalkTalk Group business for medium and large projects. Responsible for the full project life-cycle of IT delivery, from estimation and support of business case, to planning and managing solution delivery with rigorous change management. Selected to advise internal projects to improve project delivery process and supported team manager with roadmap planning, interviewing and senior management reporting.Major projects:IT programme manager (£750k budget, 6 months) for major business programme to provide improved customer experience across the business areas and especially in contact centers.Reported directly to business programme manager and managed director-level stakeholders in business and ITEstablished programme governance controls and built team of contractors and permanent staff to manage delivery of a variety of solutions including liaison with external vendorsSupported the business site strategy against a challenging schedule with multiple contact centre migrations in India, South Africa and the UKIT project manager to deliver new sales website (£250k budget, 6 months, 30 people) for TalkTalk. This is the main sales channel for TalkTalk products and required new content, sales portals, infrastructure and new content management system (Interwoven). Worked closely with outsourced partners, consultants and the business to deliver the website redesign and implementation using an agile methodology and Java technologyTook over management of design, purchasing and implementation of production and non-production infrastructure solution to host website, including disaster recovery and load testing environments, and delivered 50% quicker than in-house estimates to same cost to achieve required time-scales. Awarded the quarterly gold award in the employee recognition scheme for this delivery

Project Manager for Solution Delivery director in large business transformation programme.Major projects:Managed project to bring ITIL compliance to Release Management function. Reported to Infrastructure director as part of transformation programme. Worked closely with internal staff to define RM processes for Solution Delivery including service levels, escalation policy, quality gates and roles and responsibilities.Supported line manager to deliver the first outsourced managed service for Group IS and migrated the support for the legacy billing platform. Definition of requirements for tender, commercial negotiation, establishment of quality metrics and schedule adherence.Redesign of Telephony IVR solution for billing platform re-implementation.

Designed, developed and maintained applications in Java (J2SE and J2EE), Oracle, Sql Server, Visual Basic and others for CRM team in CPW. Moved to design and technical quality control of large system re-write programme involving large 3rd-party contracting and consultancy firms.

Member of Design team in this offshore FTSE250 life assurance company. Prototyped internal- and external-facing systems with Java and Oracle and worked with the business and development teams to assure quality deliveries. Responsible for security of award-winning website and other systems.Oracle, Java, J2EE, Pro C, SQLPlus, Toad, Webshere, JBoss, C, Unix

Programmer position gained through trainee programme to perform Y2K analysis. Worked on COBOL mainframe and Oracle development and analysis including security. Gained initial project manager training and became singularly responsible for DHSS mainframe development. Worked closely with DHSS management to define and implement changes for benefits and income tax processing.