Colin Macarthur Email & Phone Number

Milan, Lombardy, Italy

* Developed and taught Bocconi’s flagship course on cybersecurity policy for government* Proposed, developed and taught Bocconi’s first masters-level course on managing the non-technical benefits and risks artificial intelligence, with a focus on government digital services* Co-taught Bocconi's first hybrid class on human-centered design and agile project management, exclusively for CEMS MsC students* Co-applicant and co-leader of large grant on modernizing government approaches to cybersecurity, which included organizing dialogues with industry, government leaders and students, co-hosting a podcast based on workshops and building a network of academics and industry experts in the intersection between digital government and national security* Speaker at executive education programs focused on digital transformation, digital government and related areas

Boston, Massachusetts, United States

* Created and taught hybrid graduate-level “design thinking” course, student rating 4.5/5* Supervised masters student capstone projects

Ottawa, Ontario, Canada

* Grew and managed CDS’ entire technical team to include 5 discipline-specific directors and 50+ designers, user researchers, software engineers and product managers* Recruited key technical talent to join CDS, including new heads of product management and engineering, as well as increasing the size and diversity of the engineering team* Staffed and held ultimate people management responsibility for the cross-functional teams delivering COVID Alert, Notify, Benefits Finder, Report a Cybercrime, Low-income Tax Filing and other CDS products.* Implemented standardized hiring, team assignment, performance review and salary-setting practices that resolved pay inequities and increased team diversity on several dimensions* Led campaigns to reinforce key elements of CDS delivery culture, like empowered teams, interdisciplinary working, taking the user’s perspective, and universal design / accessibility* Advised the CEO on CDS’s overall stakeholder management strategic direction. Represented CDS to leaders in other government departments, and in select international meetings

Ottawa, Canada Area

* Hired and managed one of the first dedicated UX research teams in Canadian federal government, including 10+ qualitative and quantitative researchers, conducting 40+ research projects with 1,000+ participants* Built CDS’s UX research principles, standards, quality assurance process, and outcome tracking systems* Co-founded the Canadian government “design research community of practice,” 100+ researchers who now regularly hold educational events* Led discovery research projects for the Privacy Council Office (Youth Summit) and RCMP

Boston, Ma

* Worked with 15+ U.S. state governments to design new voter registration services, including prototyping new forms, apps and websites, and conducting usability tests* Facilitated workshops and training sessions with groups of government executives on practices* Led internal projects to develop CCD’s philosophy of work and measurement tactics

Boston, Ma

* Led UX design and research projects for the White House, NASA, Consumer Financial Protection Bureau, Forest Service, and other government agencies* Developed one of 18F’s now longest standing client department relationships, and broadened the services provided from product development to capacity-building* Managed and co-authored the 18F Design Method Cards, one of the U.S. federal government’s most accessed design thinking toolkits* Co-led research and design for the U.S. Web Design System, now used by 150+ government websites and described in the Atlantic as “making the U.S. government’s websites less sucky"

Ran UX research consultancy with two other consultants. Clients included a large school district, a digital publishing start-up, and the U.S. National Park Service

Master Of Information Management And Systems, User Experience Research

Activities and Societies: Parks and Technology Interest Group

Bachelor Of Arts (B.A.), Psychology, Summa Cum Laude