-NOC & SOC operations for RPI Main Campus & satellite offices-Monitor & maintain the operation of services including computers, printers, networks, and phone systems-Install and remove equipment from computer rooms, reboot servers & execute specific procedures on equipment, respond to phone and e-mail inquiries, assess the nature of reported problems-Perform physical checks to ensure safe and continued operation of equipment such as HVAC & other large machinery

-Compiled succinct data for the Business Development team to ensure optimal outreach strategies for all 302 Credit Unions throughout NYS-Updated data points for various Healthcare prospects/clients to ensure accurate financial data -Created email campaigns for cybersecurity leaders & C-Suite Executives with 40%+ open rates -Re-invented the sales team’s content strategy for Outreach, creating new templates and snippets to streamline their work

-Managed all company-wide endpoints and monitored cyber threat risk levels based upon new and well-known CVE's -Pushed out configuration changes and built application update packages for all devices -Analyzed GreyCastle's security posture and created a new baseline to be followed-Significantly lowered threat & vulnerability risk level until it was even lower than the newly determined baseline for security-Helped to automate many device setup processes to increase the IT… Show more -Managed all company-wide endpoints and monitored cyber threat risk levels based upon new and well-known CVE's -Pushed out configuration changes and built application update packages for all devices -Analyzed GreyCastle's security posture and created a new baseline to be followed-Significantly lowered threat & vulnerability risk level until it was even lower than the newly determined baseline for security-Helped to automate many device setup processes to increase the IT Department's efficiency-Helped with creating an updated data loss prevention policy and tested automated filtering Show less

-Diagnosed and repaired devices such as smartphones, computers, laptops, monitors, ect -Worked alongside customers to determine device repair plans-Ordered new & refurbished repair parts, while also maintaining the inventories for devices, replacement parts, and tools-Used ticketing system and ensured accurate communication between coworkers and customers via detailed notes & documentation