Coordinates 2-3 social events monthly that generate an increase in student involvement as well as personal growth. Maintains an inclusive and nourishing climate for 15-25 diverse residents. Dynamically responds to and resolves potential conflicts, complaints, reports, requests, and emergencies. Responsible for the safety of more than 700 students.

Collaborated with three interns to build an internal website to track live metrics of the department’s 15+ agile teams split into 3 trains and 1 org. Utilized Figma, React, Tailwind, and several React/UI libraries to develop the front end. Created detailed documentation regarding the code and infrastructure behind the project. Regularly showcased our progress throughout the internship and presented our project to the entire technology product development environment.

Served as a role model and leader to a team of 6-20 student employees developing new technological skills. Adopted an ITSM ticketing system to troubleshoot, monitor, prioritize, and document 100+ devices and projects. Restructured and improved several operating procedures that directly created an increase in shop productivity, leading to faster device deployment to more than 800 faculty members. Certifications in both Apple Inc. and Dell Technologies Hardware.

Actively collaborated with a kanban DevOps team of 14-15 engineers in a Scaled Agile Framework environment who utilized Jira project management tool. Gained substantial proficiency in software development life cycle (SDLC) with the goal to maintain the organization’s in-house web and mobile application. Learned to implement 50+ AWS services alongside Terraform to securely manage our application’s infrastructure. Acquired a concrete foundation in Azure DevOps and Git version control to provide continuous integration and continuous delivery to more than 200,000 clients. Increased associate comprehension by creating detailed process flow documents for numerous activities within the company’s two flagship products and developed a sleek, structured Sharepoint UI/UX documentation site.

Supervised a crew of 4-10 employees while delivering exceptional customer service to more than 500 people daily. Managed a $1,000+ cash register on a routine basis while simultaneously reshaping crew responsibilities to preserve 8% - 19% labor costs. Trained more than 20 new hires in standard operating procedures. Diagnosed and debugged the store’s technological devices such as the POS system and store PC.