Scrum Master responsible for facilitating On-Prem and Cloud Build teams for our client LPL Financial.• Attended quarterly SAFe Portfolio meetings to understand customer vision and provide guidance at the team level• Facilitated Scrum events such as the backlog, sprint planning, grooming and retrospective sessions• Facilitated daily standups for distributed teams in multiple time zones• Produced metrics to help product owner understand lead-time, cycle time, and completed work• Actively participated in the biweekly Scrum of Scrums identifying and managing inter-team dependencies• Assisted team retrospectives to help provide team guidance on how we can become more efficient• Work closely with Product Owner to streamline work processes and put additional rigor around existing Kanban usage (employ WIP limits, work prioritization, etc.)• Managed Feature and User Stories level Definition of Done (DoD)• Scrum tools used include Atlassian Jira, Confluence (Wiki), Smartsheet

My son experienced a car accident, and after my contract ended, I decided to stay home and help him recover.

Program Manager Responsibilities:• Multi-year project to roll out new switching hardware & upgrade existing connectivity to 65 branch offices and 14 Equinix data center locations worldwide• Orchestration, scheduling, and tracking of all onsite activities, including hardware procurement/delivery/installation, site exploratory surveys, circuit ordering, and all network engineering maintenances & migrations• Lead weekly team review and technical discussion meetings• Produced monthly rollup reporting dashboards on project statuses for the leadership team• Maintained all project artifacts and Sharepoint repositories• Lead weekly vendor status calls• Contributed to cross-collaborative efforts with project managers overseeing other, dependent storage/compute/security initiatives• Tracked risk/issues and maintain positive stakeholder relations through proactive communication strategies• Updated and maintained project management applications for tracking and real-time activities statuses

Scrum Master responsible for facilitating 3 DevOps Build teams (SAM, PGA, and TS) and managing capacity teams within Cisco InterCloud Services (CIS)• Attended quarterly SAFe Portfolio meetings to understand customer vision and provide guidance at the team level• Facilitated Scrum events such as the backlog, sprint planning, grooming and retrospective sessions• Facilitated daily standups for distributed teams in multiple time zones to include North Carolina, California, India, Hong Kong, and Australia• Produced metrics to help product owner understand lead-time, cycle time, and completed work• Actively participated in the biweekly Scrum of Scrums identifying and managing inter-team dependencies• Assisted team retrospectives to help provide team guidance on how we can become more efficient• Work closely with Product Owner to streamline work processes and put additional rigor around existing Kanban usage (employ WIP limits, work prioritization, etc.)• Managed Feature and User Stories level Definition of Done (DoD)• Scrum tools used include Atlassian Jira, Confluence (Wiki), Smartsheet

Responsible for managing application development in a mixed Waterfall, Agile SAFe environment (called Aspire). As ScrumMaster organize Agile ceremonies, including daily stand-ups, sprint reviews, sprint retrospectives, backlog grooming, and facilitated sprint planning.Software Development (SSPR):• Project: New Self Service Password Reset (SSPR) tool that can reset, change, unlock passwords for AD, LDAP and production SAP environments. It can provide a secure, Internet (and mobile) accessible service; improved user experience and reduce Service Desk calls.• Established a Product Owner/ScrumMaster relationship with a Solution Design Engineer and helped him understand how he can provide guidance in the development of his product by how he writes the issues in Jira.• Produced metrics to help product owner understand lead-time, cycle time and completed work. These include Sprint and release burndown, Sprint velocity, Scope change, Team capacity, Escaped defects.• Team tools used include Atlassian Jira, and Planview• Awards: Peer-to-Peer award presented to team after product demo (5/20/2019)• Completed ahead of schedule and below budget for FY2019Software Development AI (Chatbot)• Project: Using scrum our team built an AI based virtual assistant using JavaScript, Python that could help Clorox employees get answers to Clorox policies, process and HR queries. It interacts with Clorox systems and applications and provides personalized 24 x 7 help. Agent is available on SharePoint and on mobile phones via google assistant.• Used Lean Idea Shaping to help stakeholder scope the needs of the chatbot.• Worked with engineers to find and hire additional engineers for continued development needs.• Established weekly testing work sessions with numerous department entities to obtain immediate feedback.• Team tools used include MS Teams, VersionOne, Atlassian Jira, Planview, and SharePoint• Completed on schedule and below budget for FY2020

Responsible for managing application development in an Agile SAFe environment of multiple software across different business lines. As ScrumMaster organize Agile ceremonies, including daily stand-ups, sprint reviews, sprint retrospectives, backlog grooming, and facilitated sprint planning.Software Development Responsibilities include:• Managed the building of the current development team for the Augemented Raelity Project. Reviewed resumes, interviewed, and selected candidates for the team. • Leading daily scrum meetings for the AR development team. Directing workflow and assigning tasks to team members to make progress in an efficient manner.• Reduced project risks by improving current scheduling estimates, leveraging platform experts, identifying dependencies, and budgeting for the required resources to complete each phase of the software release cycle.Raleigh Hub Innovation Projects Responsibilities include:• Assisted senior management with the first Raleigh Innovation Hub Hackathon where the numerous teams developed four products that would be utilized and possibly released to customers.• Collaborated with cross project teams to ensure the larger goals of Innovation community and current business initiatives are met.• Worked closely with Analysts, Design, and Business to flush out detailed design requirements content and drove requirements convergence between multiple business lines for the project.• Demonstrated the various products to business representatives, technology leads, and members of the Design and Architecture teams in an effort to get feedback early in the project.Awards:• Extra Mile Award - December 15, 2018

ScrumMaster for the SaaS (Kubernetes), IaaS (Openstack) and PaaS (Cloud Foundry) environments to complete sprints with high acceptance and timely releases in an environment that is new to the Agile Scrum/Kanban framework. Assisting a number of teams with understanding how the Agile practice can fill in nicely with their desire to rachet up DevOPs teams.Data Center Responsibilities include:• Project managed several efforts on compute and storage capacity additions to the four data center regions SAS owns/manages• Deployment of caged space to include the installation of fiber circuits from third parties• Ensure all fiber and copper installations adhere to BICSI TDMM 13th edition recommendations• Purchase and deployment of lab environment equipment to include Cisco Nexus switches, firewalls and packet flow appliances• Used design tools to include Microsoft Visio, Excel, Atlassian Confluence and Sharepoint to assist with project design controlsSoftware Development Responsibilities include:• Established a Product Owner/ScrumMaster relationship with a manager and helped him understand how he can provide guidance in the development of his product by how he writes the issues in Jira• Facilitated Scrum events such as the backlog, sprint planning, grooming and retrospective sessions• Produced metrics to help product owner understand lead-time, cycle time and completed work• Assisted team retrospectives to help provide team guidance on how we can become more efficient• Working to teach and drive Definition of Done (DoD) in an organization that is new to Agile• Team tools used include Atlassian Jira and Confluence, Replicon, Sharepoint and Slack• Responsible for tying in the Compliance story links for FedRAMP/NIST• Used collaboration tools to include Atlassian Confluence, JIVE and Sharepoint to assist with project communications

Scrum Master/Kanban Manager responsible for managing DevOps Build and Capacity teams within Cisco Cloud Services group. Responsibilities include:• Facilitated scrum events such as the sprint backlog, sprint review, and grooming sessions.• Guided daily standups for distributed teams in North Carolina, California, Hong Kong and Australia.• Produce metrics to help product owner understand lead-time, cycle time and completed work.• Actively participated in the biweekly Scrum of Scrums identifying and managing inter-team dependencies.• Work closely with Product Owner to streamline work processes and put additional rigor around existing Kanban usage (employ WIP limits, work prioritization, etc.) • Project managed several Network Engineers on architecture design as well as deployment of lab environments, switches, firewalls and packet flow appliances.• Elicited, documented and managed business and data requirements. • Provided expertise to various business units to understand enterprise data content, definitions and usage.• Responsible for the management of several customer relationships including Deutsche Telecom• Managed Feature and User Stories level Definition of Done (DoD)• Scrum tools used include CA Rally, Atlassian Jira, Smartsheet• Use collaboration tools to include Atlassian Confluence and JIVE to assist with project communications.

The key to my success as a Technical Project Manager is the human relationship I build with the customer. This is the relationship that sets the tone for the design, implementation and management of the client network. When working with Primary Support I become your C - Level Technology Executive to advise, guide and manage all technology related aspects of the business. The depth and breadth of my experience translates into a cost effective and dependable network design.• Quarterly Account Review: Prepares and delivers a report on at most, a quarterly basis, outlining all services performed, current customer business initiatives/projects, timelines/status for existing projects, and recommendations moving forward.• Project Ownership: 
 Provide management of IT related projects, focusing on project deliverables and success by “owning” the project and providing a single point of contact and accountability.• Strategic Guidance/Planning
: Provide a neutral resource to assist in strategic planning and decision making.• Resource Mentor/Augmentation: Act “as-needed” resource to mentor existing internal IT resources. Also provided assistance/guidance for areas/times where existing resources have either skill set or availability gaps.

Project Management consultant for several international projects to include North, South and Latin America. IT/Facilities Office Construction:• Rated “Master” with the social business software tool Jive Mojo version 6.0.3 for project documentation and communication.• Coordinated Network (Cisco/Juniper) installations and VoIP (Polycom) telephony requirements.• Interfaced with cabling plant vendors to ensure proper installation of cable/fiber to present BISCI TDMM 12th Edition.• Utilized Upland’s Power Steering Project and Portfolio Management Software and ProjectLibre web based open sourced project management project management software.• Assisted with install of building security access panels to include design, installation coordination and programming of AMAG panel/reader products.• Skilled with use of Red Hat Enterprise Linux version 6.2 operating system, LibreOffice opensource office suite, and Zimbra email and calendar tool.• Knowledge of ARCHIBUS v.21.2 facilities management tool and information requirements.Data Center Operations:• Operations Management of Tier IV Data Centers (two caged spaces in Research Triangle Park and one 5000 square foot space in Boston) including space design and critical power requirements. • Collaborated with Enterprise Architects on Openstack Cloud hardware installations to include power, network and software requirements.• Provided ITIL/Risk management team with electrical connection records and schematics in their efforts to minimize server/cabinet outages during host site maintenance.• Review of security alerts originating from data center host site and provided guidance to corporate INFOSec.• Maintained budget for data center operations with financial analysis of invoicing and purchase order alignment.• Worked with building operations to implement TRANE building management system for the Boston site that involved the integration of the numerous MGE UPS, 600kW generators and in-row APC coolers.

Hired to coordinate site transition activities across IT, Facilities, and Real Estate for the opening, relocation and closure of Dex One sites. Consistently recognized for outstanding performance and assigned increasing responsibilities, such as upgrading and maintaining the 6200 square foot Tier II data center and corporate-wide security administration, building access control and video surveillance. Requested by senior management to sit on the company’s Emergency Response Team (ERT) and IT Security Incident Response Team (SIRT). Core member of the Payment Card Industry Security Standards (PCI) committee to audit and upgrade the company’s policies for our data center, building access, IT network connectivity and hard drive/tape backup disposal. Responsibilities include:IT/Facilities (Remote/Local Office)• Worked with facilities and IT engineers to provide technical documentation, field reports and schedules of office opening, relocation and closure.• Awarded numerous RFPs to various telecommunication/electrical contractors relative to network/voice/electrical requirements.• Assisted with office construction criteria via Cisco WLAN Controller tool for an accurate wireless design. • Interfaced with cabling plant and electrical vendors to ensure proper installation of cable/fiber/electric to present National Electric Code standards and BISCI TDMM 12th Edition.• Utilized CA Clarity™ Project & Portfolio Manager, version 12.0.5.5350 and Microsoft Project 2007 to coordinate all IT/Facilities project deliverables.Data Center• Facilities Management of 6200 sq. ft. Tier II Data Center including design, installation, and preventive maintenance of Electrical, UPS, HVAC, Pre-Action Fire Suppression and Generator.• Successful installation of two 150 kVa UPS units including electrical phase balance/realignment.• Provided risk management team with records and schematics in efforts to adhere to Preventive Care Program.

For Northrop Grumman, transition network and computing requirements for customers of the 4th Marine Corps Recruit District and Marine Force Reserve. Used tools supplied by Government and EDS to supplement the information forwarded from the regional ISCs and Marine Corps Enterprise Management Group. Created relationships with the Marine’s local command structure and on-site Information Technology prime to speed NMCI transition requirements.Responsibilities include:• Worked with local command structure to provide technical instruction and deliverable expectation• Utilized AutoCAD drawings to understand building dimensions, printer and seat placement • Designed network and bandwidth equipment with assistance from Visio templates.• Utilized the Network Enterprise Tool (NET v.2.1) to organize the Marine Corp’s networking needs• Verified Marine software needs with the ISF Application Assessment Tool (v. 32.0)• Guided asset information efforts with assistance of the BelManage server and client tools• Quality Assurance lead for entire 4th MCRC and MFR computing/networking requirements• Ensured Marine’s adhered to industry standard design specifications and budget constraints

Honorable Discharge, Rank of Corporal/E-482nd Airborne Division, 2/505 inf. brig., Fort Liberty, NC: Weapons Squad Leader> Lead and mentored 10 man weapons squad172nd Airborne Unit, 4/327 inf. brig, Fort Richardson, Alaska> Weapons Specialist and Cold Weather instructor> President Reagan’s Color Guard