Collean Lufkin Email & Phone Number

Retired Civil Servant

Trained genealogist with twelve years of experience researching, investigating, and documenting family trees. Skilled at utilizing online resources and archives to uncover information and build comprehensive family histories.

Greater Los Angeles Area

Applied knowledge of administrative and business processes, programmatic and operational controls, personnel management, and budgetary controls. Planed, directed, and coordinated administrative services for The Office of Education.Acquisition and Financial Management: Coordinated integral business components pertaining to all HSM purchasing, estimating, contracts, construction, and equipment. Prepared market research, salient characteristics, and statement of work to acquire the most cost‐effective services and terms. Effectively develop and analyze Resident/Fellow physician and dentist labor mapping quarterly in conjunction with the appropriate clinical service or section using time cards and invoicing to determine direct patient care time is allocated to the proper Account Level Budgeter Cost Centers (ALBCCs).Business Management: Provide administrative services to meet the needs of program customers within established timeframes, while applying management controls appropriately.Project Leadership Skills: Served as Program Administrator for system wide Nuance Dragon Medical 360 upgrade for VA Long Beach Healthcare system, from initiation and complete upgrade– 10 months (October 2014 – July 2015).Interpret Regulations and Technical Material: Reviewed facility policy memorandums to ensure that all tasks and/or documentation complied with local, VISN, and federal codes. Identified staffing requirements based on technical materials and documentation. Analyze Facts And Conditions: Recommended and implemented procedural or policy changes to improve operations.

Greater Seattle Area

•Coordinating administrative activities including researching information, procuring required resources, analyzing and planning the program budget; •Serving as the immediate supervisor for administrative support staff and medical support staff including planning and scheduling work assignments, setting short and long term priorities, reviewing work for quality, and overseeing all human resources management functions (recruitment and staffing, performance appraisals, pay and leave administration, labor relations, etc.); •Performing budget guidance and administration including making recommendations for resources, assisting in formulations, forecasting, fiscal administration, and control of the operational budget, reviewing fund requests and financial reports for accuracy and compliance, and preparing and assembling charts, data, reports, narrative and statistical materials; •Performing program management and analysis to coordinate and manage the administrative and logistical operations

Boise, Idaho Area

- Interpreting and applying laws and regulations relating to Medicaid. - Analyzing automated system output data and data integrity.- Conveyed, presented, or exchanged factual information with other personnel.- Assisted in determining appropriate action when Medicaid contractor was not in compliance with contract provisions. - Reviews Medicaid Provider records to ensure proper configuration and supporting documentation apply with applicable laws, regulations, procedures, policies, and prepare written summary of findings.- Providing technical assistance to automated systems users - Translating technical material into easily understandable oral and written communications.- Reviewed EDI transaction and codes set processing, including reading, interpreting and explaining X12 transaction data and implementation guide specifications to non-technical audiences and experience executing and validating EDI testing.- Wrote and edited reports, letters, or documents following accepted grammar and usage practices, including media style requirements. Used appropriate information sources, including library resources and subject-matter experts.

-Oversees USARC-wide Government Commercial credit card program.-Implements/ publishes material on Government Purchase Card (GPC) policy providing guidance to command, contracting officers, management and customers. -Monitors monthly GPC certification ensuring all accounts are certified within 5 business days of the billing cycle end date. -Maintains database to track training of GPC account holders. -Training credit card holders and certifying officials. -Audit team participant in auditing credit card files of cardholders and certifying officials. -Works with certifying officials and DFAS to control GPC delinquencies. -Backup to the ARCC Associate Director of Small Business Programs in establishing, planning, analyzing, and reviewing various procurement functions and programs of the ARCC.-Provides guidance to USARC contracting offices on socioeconomic opportunities and programs.

-Reviews accounts to ensure that individual transactions agree with and are supported by contract documentation and that the transactions were processed according to established government contracting procedures. -Sorts commercial toll charges and their allocation to approximately 50 Department of Defense (DOD) Activities.-Prepare and process Communication Services Authorizations (CSAs) to add/delete lines and cable pairs. -Receives, logs, and executes telephone requests for service.-Prepares Telecommunication Service Requests (RFS) for FTS 2001 long distance, Credit Card, 800 and MCI International Switched Voice Services (ISVS).-Receives and verifies the accuracy and completeness of invoices received from commercial vendors for telecommunications equipment and services (primarily AT&T, Verizon, and Avaya) and certifies the invoices for payment.

-Processes documents and materials related to the Purchasing Card program, Medicaid program, Travel, and Youth Transition program (YTP) for the purpose of disseminating information to appropriate parties and meeting the district’s program requirements. -Assist in maintaining a continuous internal program to safeguard against over expenditure of any purchasing card purchase, travel expenditure, and oversees the Youth Transition Programs (YTP) budget and initiate corrective actions when necessary. -Reviews and processes new account information records, establish and monitor card eligibility; helps determine appropriate spending limits, account codes and other relevant parameters. -Compiles data from a wide variety of sources for the purpose of analyzing issues, ensuring compliance with mandated requirements, and/or monitoring program components. -Maintains a high level of ethical behavior and confidentiality.

-Provides planning, assesses needs, identifies course of action and is involved in coordinating activities for administrative support.-Proactive in identifying projects, work order prioritizing, and implementing suitable course of action. -Utilize advance knowledge of Microsoft Office and visual basics to create and assist in special projects (i.e. creating macro’s to link pages and information).

-Provide comprehensive administrative support for Director of Division of Emergency Response and Operations. -Conducting surveys, analyzing collected information and developing reports related to routine office policies and procedures and sensitive issues of concern. -Serving as POC for Director, management executives, visitors, and other staff, and providing vital information requiring comprehensive knowledge of program. -Scheduling and coordinating conferences or meetings and disseminating key information to appropriate individuals. -Typing/word-processing correspondence, reports or other documents from rough drafts. -Reviewing, editing and/or revising documents ensuring syntax, grammar, spelling and punctuation correctness. -Processing Director’s and Branch Chief’s travel orders and vouchers.

-Provided comprehensive administrative support to Chair of the Department of Dental Hygiene. Primary POC for faculty, staff, students, alumni, patients, outside agencies and general public.-Interpreting and explaining established policy and procedure in response to inquiries from variety of sources. -Preparing Department minutes, notices, manuals, agendas, and correspondence with all supporting documentation. -Monitoring and managing Department budgets and analyzing accounts. -Processing purchase orders and procurement of equipment. -Planning, scheduling and coordinating conferences and meetings. -Developing, processing and maintaining accurate time and leave records for Department. -Generating and processing required personnel actions. -Delegating, supervising, and evaluating work activities of student employees. Accomplishments: * Exposed major error in expenditure tracking system - - resulted in $1 million savings for the Office Arizona Hospital and Research.

-Serving as knowledge expert concerning provisions and limitations of Freedom of Information and Privacy Acts. -Providing technical guidance and training to other designated support staff. -Typing military and nonmilitary correspondence in draft and final copy. -Proofreading all typed documents using source documents as reference and producing final copies for review, authentication, and/or other disposition. -Screening, sorting, and distributing incoming correspondence and messages. -Developing, organizing and maintaining variety of record keeping files. -Reviewing publications and developing and maintaining document library. -Processing official recommendations for awards and decorations. -Preparing and tracking requests for promotions, discharges, transfers, and reductions. -Executing Line of Duty determinations, personnel accounting, and processing of orders. -Preparing and processing DA1379s (pay information).

Purchasing, Procurement/Acquisitions And Contracts Management

Bs, Sociology

Activities and Societies: Alpha Kappa Delta, the National Honor Society for Sociology, SOCIETY OF STUDENT SOCIOLOGISTS (SoSS) Emphasis.

Master Of Arts - Ma, Human Services Counselling