Colleen Ecker Email & Phone Number

- Cultivated unique relationships with clients and developed an understanding of their lifestyle, aesthetic, and needs through individualized attention and communication - Provided both in-person and virtual shopping assistance to clients as an expert in size, fit, and style across 50+ designer brands- Grew book of business to $300k in gross sales in a 10-month period- Built client base through self-sourcing, customer referrals, events, and networking; sourced 80 new clients in a 10-month period- Partnered with businesses, of shared clientele, to increase brand awareness through marketing events and promotions- Gained proficiency in Shopify, Connect (WMS), CHAT (CRM), and Gorgias (E-commerce live-chat)

- Built customer base through self-sourcing and customer referrals- Cultivated meaningful and long-lasting relationships with customers & developed an understanding of their lifestyle and needs through daily communication- Curated unique assortments for clients that were personalized to their children’s styles and needs- Provided excellent customer service to clients including creative problem solving, attentiveness, empathy, and fast and clear communication - Promoted new product collections, promotions, and services to prospective and existing customers through social media and email/text- Gained proficiency in Intercom, CHAT (Communication Hub and Text) SMS platform

Conshohocken, Pennsylvania

- Developed business strategies and goals in partnership with senior buyer, identified opportunities and developed solutions to meet and exceed goals- Analyzed selling reports, provided business recaps, and outlined reactionary steps to maximize sales, sell through, and margin and minimize risk- Built assortments that had diverse, clear price points, met benchmark and margin goals, and met the varying needs of the David’s Bridal customer- Confirmed continuing styles, identified discontinued and markdown styles, and re-forecasted as needed based on quantitative and qualitative analytics - Developed and maintained positive vendor relationships; negotiated pricing and communicated daily on samples, orders, and product development- Collaborated with demand planning team to ensure adequate inventory at all times- Prepared and presented business reviews, strategies, and trends for buying and cross-functional meetings- Partnered with planning team in the development of financial goals and promotional strategies- Attended trade shows, shopped competition, visited retail stores, sourced new products and vendor partners, and sourced inspiration for product development

Conshohocken, Pennsylvania

- Prepared, maintained, and distributed weekly/monthly standardized reporting- Analyzed weekly selling reports, provided business recaps, and made suggestions to buyer- Created drop-ship online assortments, researched competitive pricing, and negotiated costs- Provided quality assurance for new product launches on website- Analyzed online sales quarterly to identify discontinued styles, opportunities for cost and image improvement, and assortment holes- Partnered with photography and social media teams to generate creative collateral for emails/posts- Maintained product assortment worksheets and visual guides- Provided accurate and thorough ad hoc data analysis and recommendations - Troubleshot issues with vendors, customers, and stores

Northeast Philadelphia

- Checked merchandise quality on all fit, pre-production, top of production and shipment samples; organizes all samples- Assisted buyer in color, styling, and hardware approval- Ensured timely delivery of the merchandise through daily communication and follow-up with vendor- Followed up on products that do not meet company standard and arranged return to vendor- Ran and analyzed E-commerce and sales reports weekly- Assisted buyer in product development- Accompanied buyer to vendor showrooms & assisted in selecting product- Identified trends to help reach and exceed sales- Conducted in-store visits to asses customer buying trends

- Entered purchase orders and followed up with supply chain to ensure timely delivery (BPCS, MFG/PRO, & SAP)- Processed the daily & month-end billing (BPCS)- Maintained full circle communication among customer, supply chain & sales- Maintained relationship with customer to ensure repeat business - Followed up on shipped products that did not meet company standard and arranged return and replacement- Processed debits and credits - Prioritized tasks and balances both immediate and long term needs - Obtained, entered, & analyzed customer forecasts