Colleen Fowler Email and Phone Number
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Certified Scrum Product Owner (CSPO) with a demonstrated history of managing complex products in the healthcare IT industry. Strong professional skills in organizing complex backlogs for easier prioritization of valuable initiatives, gathering and documenting detailed business requirements, and balancing communications between technical and operational users.
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Sr Tech Product OwnerOptum Nov 2021 - PresentFranklin, Tennessee, United StatesStandardized a new prioritization review process for multiple stakeholders and priority sub groups to create a comprehensive backlog and roadmap view for stakeholders and development to ensure productive workstreams and improve value driven work processesImplemented increased visibility for development team on accurate priorities, improved requirements gathering, and more collaborative refinements which resulted in increased productivity/output from development, decreased lost development time to rework, reduced bugs, and improved accuracy in timeline forecastsWorked with Technology leaders and Operational leaders to ensure technical infrastructure improvements were identified and prioritized to be implemented. Tech Driven work was increased 20% (11x higher than previous year), resulting in significant time savings from manual process elimination and improved performance of the system which in turn allowed for increased business driven demand output and improved client/operational relationshipsCollaborated with cross team TPM, Scrum Masters, and Delivery Leads for best practices and process improvements -
Product OwnerCensis Technologies, Inc. Nov 2020 - Nov 2021Franklin, Tennessee, United StatesIncreased cross-departmental and interdepartmental visibility, tracking, and reporting of development team deliverablesWorked with other Product Owners to create a cross-departmentally informed backlog and roadmap with improved focus on qualityAssisted Client Management and Support team communications with external clients and vendorsWorked with Product Owners, Client Management, Marketing, and Sales groups to manage backlog of 10,000+ customer requests by implementing a more objective and visible prioritization system -
Sr Product ConsultantUnitedhealth Group Jan 2019 - Nov 2020Franklin, Tn• Communicated as the “voice of the customer” with technology stakeholders and developers to align the goals, needs, and expectations between departments• Translated highly complex healthcare requirements into clear business requirements by utilizing scrum/agile methodology• Built strong, trusting relationships with leaders of each team of technology partners, and with the customers by implementing results-driven processes, high visibility, and delivering quality work • Reduced defects and issues with development output by 55% by improving processes and focusing on actionable, customer oriented development with clear and detail driven user story requirements• Highlights development progress in the form of roadmaps to track and communicate goal progress• Accurately forecasted MVP requirements for the product’s delivery, and recommended against the previously planned retirement of the old vendor, saving the company $5mil in lost overpayment identifications -
Product ConsultantUnitedhealth Group Apr 2017 - Dec 2018Franklin, Tn• Worked with external client and internal business users to gather operational and technical requirements for a new client implementation, managing work from ideation to launch over a government space product line• Transitioned a development team to a Scrum/Agile team, shifting from Kanban to sprinting style workflow delivery• Facilitated the planning, requirements gathering, and refinement of features and user stories • Managed cross-functional requests from multiple business partners, performed cost & benefit analysis, and made recommendations for prioritization of these requests to strategic leadership to assist in prioritization decisions• Created features, roadmaps, and other documentations which improved visibility and transparency of development forecasts for business partners to use in strategic decision making
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Technology Development Program - Hedis Systems AnalystUnitedhealth Group Oct 2016 - Apr 2017Franklin, Tn• Identified 77,000 production level data issues which had caused poor HEDIS compliance by applying HEDIS guidelines to run data validations utilizing SQL Oracle queries.• Prevented an additional 75,000 instances of incorrect data from being released to production, which would further reduce HEDIS compliance scores for the company• Performed root cause analysis on HEDIS teams' workflows to identify, resolve, and enforce enhanced processes to ensure long-term improvements• Documented current/future processes flows with Microsoft Visio to present to upper management for approval, recommendations, and buy-in of process improvement recommendations
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Technology Development Program - Business Analyst InternUnitedhealth Group May 2016 - Aug 2016Franklin, Tn• Collaborated in an agile team to construct a resource management solution for delivery leads and resource managers, resulting in an estimated annual savings of $53,000 a year.• Root cause analysis, requirements gathering, establishing business needs, and prioritizing functionalities was determined in collaboration with multiple resource managers.
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Student TechnicianMiddle Tennessee State University: Adaptive Technology Center Aug 2015 - Mar 2016Murfreesboro, TnAt the ATC, we use technology to assist and give students in need of adaptive formats the resources they need to thrive in their academic careers. We also had a high focus on adapting our communication to fit the needs of each student, with the goal of maintaining a friendly, all-inclusive work/study place. -
Student TutorWalters State Community College 2012 - 2013Morristown, TnI tutored students in Computer Applications, Accounting, English, Probability and Statistics, and more.A large part of tutoring is identifying and analyzing weaknesses and trouble areas, and using that to work with students to overcome and improve both their grades and their understanding of the materialTraining new tutors in our record keeping system and guidelines was also an important part of this job.
Colleen Fowler Skills
Colleen Fowler Education Details
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Business Administration
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Business Administration And Management, General -
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Frequently Asked Questions about Colleen Fowler
What company does Colleen Fowler work for?
Colleen Fowler works for Optum
What is Colleen Fowler's role at the current company?
Colleen Fowler's current role is Sr Tech Product Owner.
What is Colleen Fowler's email address?
Colleen Fowler's email address is co****@****oup.com
What schools did Colleen Fowler attend?
Colleen Fowler attended Middle Tennessee State University (Mtsu), Walters State Community College, ..
What are some of Colleen Fowler's interests?
Colleen Fowler has interest in Science And Technology, Education, Arts And Culture, Health.
What skills is Colleen Fowler known for?
Colleen Fowler has skills like Data Analysis, Communication, Microsoft Excel, English, Peer Tutoring, Organization Skills.
Who are Colleen Fowler's colleagues?
Colleen Fowler's colleagues are Joan Villamayor, Shanir Anshul, Chava Goltsman, Greta Himes, Sandeep Reddy, Patrice Goynes (Lyles ), Jose Soto.
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Colleen Fowler
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Colleen Fowler
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