Colleen Malone Email & Phone Number

• Managed portfolio of over 500 individual domestic and international district accounts with a value of over $1,250,000 with an average total contract value of $3,500 per account.
• Surfaced opportunities to expand existing accounts when it is right for the customer; in one quarter alone, I upsold 75% of my caseload at a 33% increase.
• Tracked account activities and discover customer insights efficiently with Salesforce
• Fostered relationships and communicated effectively, serving as the customer's advocate to ensure their needs were met while focusing on improving the customer journey and increasing adoption
• Cultivated plans for customers outlining critical success factors, metrics, targets, potential issues, and provide recommendations
• Provided technical support and feedback on user experiences with tools and features via Zendesk ticketing system

Philadelphia, Pennsylvania, United States

• Provided well rounded administrative support to Chief Executive Office to ensure calendar is up todate, documents are properly filed, and travel is accurately arranged
• Serve as a point of contact for Chief Executive Officer to manage internal and externalcommunications
• Maintained confidential company and employee documentation and accounts
• Managed a diverse project that seeks to expand mortgage wholesale channel through providingcareer training and small business grants to women and minorities for 200 new members
• Oversaw the creation of a new membership portal to provide unique support to members whilecreating a new stream of revenue of about $500,000.00
• Scoped and implement new mentorship program to foster relationships between veteran brokersand new loan officers

Philadelphia, Pennsylvania, United States

• Monitored application materials for over 500 applicants of all non-degree programs at LPS in the online admissions system CollegeNet
• Served on decision committees to review applications for eligibility of success in assigned program caseload
• Posted decision letters for qualified applicants and work closely with LPS Student Records staff to ensure post-decision applicant data is correct
• Managed Fresh Desk system to triage and respond to applicants’ inquiries
• Administered admissions direct phone line to address applicants’ questions

Glenside, PA

• Ensured accurate processing and logging of over 10,000 electronic and paper applications for over 3,000 students a year
• Supported the Enrollment Management team with the coordination and implementation of inquiry communication and outreach campaigns
• Managed the College’s front facing email account by addressing concerns from students and advisors
• Gathered and process visa support documentation for six countries
• Maintained student applications and updates within Salesforce CRM system
• Supervised student worker on multiple program topics and operation

Chestnut Hill College

• Placed on average 10 students monthly in local homestay accommodations
• Increased homestay selection by 25% through community outreach, social media and academic partnerships
• Managed monthly compensation payments to host families utilizing Navision database
• Created and guided at least six interactive events per month to enhance students’ learning outside the classroom
• Operated 24 hour emergency telephone line on a bi-monthly rotating basis, covering situations involving illness, travel issues, and homestay concerns

• Entered monthly time for five Attorneys to ensure proper billing
• Presented a professional and friendly impression of the firm to visitors and clients
• Maintained the firm’s filing system for current and closed cases

Philadelphia

• Updated study abroad promotional and orientation materials for 12 countries
• Conducted a semester information session to promote awareness about available global opportunities
• Connected with interested students to discuss options for various program offerings

Building 5, 300 Welsh Rd, Horsham, PA 19044

• Created rebranding materials
• Developed campaign content targeting Millennials specifically first time homebuyer campaigns
• Assisted in the transition during a national acquisition by rebranding and ensuring all employees were provided with the appropriate marketing collateral (i.e. business cards, email signatures, etc.)
• Managed an email drip campaigns using Cimmaron Software (CRM) by created content and designed layout

Marketing With A Minor In Psychology, Senior

• Intercultural Foundations Seminar: Discussed key social issues such as, racism, sexism and the impact of privilege and power on these.

Marketing With A Minor In Psychology

Spring Semester | 2015 January 2015 - May 2015 • Gained a better understanding of how global business operates through Entrepreneurial and.